International Call Centre Agents - Lease Admin and Collections Specialist at Mango5

RESPONSIBILITIES:

• Coordinate with the Integration team to send Lease documents for new site acquisitions.
• Conduct outbound calls to obtain updated payment information.
• Manage outbound integration calls and follow-up correspondence for outstanding leases.
• Handle outbound and inbound collection calls for past-due accounts.
• Collaborate with the Customer Success team to resolve customer disputes and manage billing correspondence.
• Monitor customer payment databases daily for receivable status.
• Initiate lock-out and overlock procedures with Facilities Maintenance
• Execute procedures for towing, abandonment, eviction, and foreclosure.
• Prepare weekly collection reports and assist in collecting aged receivables.

REQUIREMENTS:

• 1-2 years of experience in high-volume collections.
• Experience in lease administration (Advantageous)
• Proven knowledge of Consumer Collections.
• Familiarity with accounting software.
• Ability to thrive in a changing and fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency in computer use and relevant software applications (SiteLink, Google Workspace, etc.)
• Matric
• Clear Criminal and ITC