International Operations Specialist, International Ops at International SOS

Key Responsibilities

Service Delivery

• Respond to client requests with professionalism and empathy, ensuring timely and effective assistance.
• Collaborate with medical and security teams to coordinate services.
• Accurately document cases and manage them with urgency and care.
• Communicate logistics clearly and follow billing procedures.
• Escalate cases when needed and seek feedback for service improvement.

Other Duties

• Build positive relationships internally and externally.
• Promote company values and maintain a clean, safe workspace.
• Participate in training and contribute to team development.
• Perform additional tasks as assigned.

Occupational Health & Safety

• Promote safe work practices and ensure compliance with OH&S policies.
• Participate in inspections, training, and incident reporting.
• Maintain equipment and act as a safety role model.

Requirements

Skills & Knowledge

• Strong operational and logistics capabilities with excellent multitasking and prioritization skills.
• Exceptional customer service mindset with the ability to understand and respond to complex requests.
• Resilient under pressure, detail-oriented, and quick to grasp situations and requirements.
• Clear, confident communicator—both written and verbal—with strong situational awareness.
• Collaborative team player with solid IT proficiency (Microsoft Outlook, Word, etc.).

Core Competencies

• Integrity & Ethics: Trusted, honest, and aligned with company values.
• Operational Excellence: Detail-focused, responsive, and committed to high-quality service delivery.
• Communication: Proactive, clear, and informative in all interactions.
• Drive & Energy: Results-oriented, persistent, and enthusiastic.
• Teamwork & Adaptability: Works well across diverse teams and environments.

Experience & Qualifications

• 1–2 years in logistics or customer service (call center, travel, or healthcare experience preferred).
• Completed secondary education (Matric/Grade 12); tertiary education is a plus.
• Fluent in English; additional languages are an advantage.

Work Conditions

• Shift-based role with occasional overtime, depending on operational needs.