Internship: IT Technical Support (18 Months) at HomeChoice Holdings Limited

Job Description

• homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• As an IT Technical Intern, you'll gain valuable hands-on experience supporting the delivery of reliable and efficient technology services across the business. Working alongside experienced IT professionals, you'll provide technical support to end users and contribute to maintaining the hardware, software, and systems that enable our business to operate effectively.

What you will love doing

• Provide first-line technical support to end users and assist in resolving day-to-day IT queries.
• Support the installation, configuration, and maintenance of hardware and software.
• Assist with setting up workstations, laptops, printers, point-of-sale devices, and peripheral equipment.
• Support user account administration and system access requests.
• Assist with IT asset management, including the issuing, tracking, and recovery of equipment.
• Monitor and escalate incidents in accordance with established procedures.
• Participate in system updates, patching, and maintenance activities.
• Assist with documenting support procedures, configuration changes, and knowledge articles.
• Work closely with internal stakeholders to deliver excellent customer service and support.

What we will love about you

• We are looking for someone who is curious, eager to learn, and passionate about technology and helping others.

You'll fit right in if you:

• Enjoy solving technical problems and helping people work more effectively with technology.
• Are curious about how IT systems support business operations.
• Demonstrate initiative and a willingness to learn.
• Pay attention to detail and take pride in delivering quality work.
• Communicate clearly and professionally.
• Work well with others and enjoy being part of a team.
• Remain adaptable in a fast-paced environment.
• Bring energy, enthusiasm, and a customer-focused mindset.

What you'll need to do this role

• An N6 National Certificate in Information Technology, Systems Support, Computer Systems, Technical Support, or a related field.
• A basic understanding of computer hardware, operating systems, and networking principles.
• Exposure to Microsoft Windows and Microsoft Office applications.
• Basic troubleshooting skills and an interest in end-user support.
• Good communication and interpersonal skills.
• Strong problem-solving ability and analytical thinking.
• Good organisational skills and attention to detail.
• The ability to work effectively within a team and in a fast-paced environment.