IP Manager – iGaming & Sports Betting job – Highly competitive salary – Cape Town, South Africa at Initiate International

• An exciting opportunity awaits an experienced VIP Manager in Cape Town, South Africa. This is your chance to join a leading brand in the iGaming and Sports Betting space, taking charge of high-value player relationships and delivering exceptional experiences that build loyalty and long-term engagement.
• This role calls for a confident relationship-builder with a sharp commercial mindset, capable of delivering world-class service while maximising player retention and value. You’ll be the trusted point of contact for VIPs, ensuring tailored communication, exclusive rewards, and unforgettable experiences.

Your key job responsibilities as the VIP Manager in Cape Town, South Africa will include:

• Building and maintaining strong relationships with VIP players, acting as their dedicated point of contact.
• Delivering tailored promotions, rewards, and experiences that strengthen loyalty.
• Providing proactive, personalised communication to meet player needs.
• Managing the VIP program, ensuring segmentation, tiering, and reward structures maximise value.
• Partnering with CRM, Marketing, and Operations teams to deliver exclusive campaigns and events.
• Ensuring priority service and swift resolution of issues for all VIPs.
• Tracking player activity, analysing trends, and reporting on KPIs including retention, ARPU, churn, and lifetime value.
• Using insights to improve VIP services and maximise ROI.
• Ensuring all VIP activity is conducted in line with compliance and responsible gaming standards.

Requirements for this VIP Manager job in Cape Town, South Africa:

• Proven experience as a VIP Manager, VIP Executive, or Account Manager in iGaming, sports betting, or luxury services.
• Strong relationship management skills with the ability to engage high-net-worth clients.
• Commercially minded with a track record of driving retention and revenue growth.
• Excellent interpersonal and communication skills – confident, articulate, and empathetic.
• Ability to thrive in a fast-paced, live-event-driven environment.
• Multilingual abilities (European or African languages) will be advantageous.
• Degree or diploma in Marketing, Business, or related field preferred.
• 3–5 years’ experience in VIP management, customer experience, or account management.
• Proficiency with CRM and analytics tools.

Closes: Oct 15, 2025