IP Resident Engineer at Nokia

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

NW Design & Optimisation (NWD) comprises the planning and / or managing the planning of communications networks for customers. Covers consultation of customers on communication network performance. Contains optimisation and / or managing of the optimisation of customer networks. Covers the execution of end-to-end design-related activities (address surveys, site surveys, design and as-built) for deployment projects.

RESPONSIBILITIES

• The IP Resident Engineer will part Regional IP Customer Engineering  within Network Infrastructure Organization
• The ability to work closely with the Technical Manager and the Solutions Designer to ensure the best delivery of the solution as per the agreed scope, and in accordance with the HLD/LLD.
• Solution integration and configuration in customer networks.
• Acceptance Test Plan creation, detail MOPs and solution test execution.
• Technical product/solution troubleshooting and assisting in technical resolution or workaround definition.
• Create and maintain customer relationship over the project life cycle and provide consultant support for technical evolutions and best practices.
• Interaction with other NMS experts to up skill continuously to the latest evolutions
• The role is based in South Africa and will require short term international travel, sometimes on a short notice basis.
• Mobility: Frequently inside Middle East and Africa
• The IP role is an integral part of the IP Routing Customer Engineering, the ability to work as part of a distributed team is critical.
• A flexible approach to work, especially when communicating with other Nokia business groups (sometimes in different time zones), is essential.
• The ability to thrive under pressure and to cope with stressful and escalation period.

REQUIRED SKILLS

• Masters in Engineering or 3-5 years of experience in the telecom industry, dealing with IP technologies
• Nokia SRA, Cisco CCIE, Juniper JNCIE or equivalent Certification are a plus.
• Deep experience in IP products and solutions such as IP/MPLS, Segment Routing, MBH, BGP, RSVP, LDP, IPv6, BNG, IPSec,  77xx family, VPNs, QoS, Multicast, Synchronization, Security
• Knowledge of the solution integration process: testing, validation, acceptance of products
• Understanding of principes of 3GPP GSM, GPRS/UMTS/HSPA/LTE and 5G
• Openstack, Vmware, knowledgeable on scripting and mastering programming languages and techniques is a plus
• Deep hands-on experience with system and network configuration.