IS&T Business Partner Cluster at Alstom

Purpose of the Job

• Reporting to the IS&T Business Partner Director, you will be in charge of managing local IS&T support services and works on local business relationship with Sites Management.

MISSION
Responsibilities And Objectives

Work on local business relationship with regional partners:

• Establish and maintain a strong relationship with management in the Cluster (participation to the Cluster Management Committee)
• Be the single IS&T point of contact for the Cluster: new needs, reporting on performance, crisis management, ...
• Collect local demands, promote global services and solutions, ensure overall satisfaction
• Could participate to site workshop if IS&T needs to be represented (local cost reduction actions i.e)
• Understand Cluster’s strategy, collect Cluster’s demands and build Cluster’s roadmaps with the support of the IS&T teams
• Coordinate with central IS&T teams (Projects PPS, Operations performance,…) to communicate service & solutions performance and progress to Cluster
• Promote global services and solutions in coordination with the Projects team
• Contribute to change management activities to businesses in Cluster
• Ensure Cluster overall satisfaction

Manage local onsite support Services (IS & IT) partners on your perimeter :

• Manage partner activities and monitors performance
• Ensure compliance with Quality Assurance plans and Service Agreements linked to contracts
• Formalize issues, follow up and escalation with operations teams
• Contribute to incident and problem management (led by operations team)
• Liaise with local management (including site MDs) to deal with major incidents / crisis
• Approve service requests depending on validation workflows
• Identify needs for end user training / tutorials
• The perimeter can include several countries into the cluster

Main challenges of the role

• Align & coordinate regions strategy with transformation programs
• Transverse overview & influence on all IS&T teams

Skills, Knowledge And Experiences
Business understanding and desired knowledge/experience

• To be considered for this role, candidate need to demonstrate the following skills experience and attributes:
• Graduated with an engineering degree, preferably in information technology, you have 7 years minimum of experience in IS&T / business relationship management.
• As a manager you demonstrate good communication, leadership and change management skills. You are result oriented and show intellectual curiosity and creativity.
• Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom.