IT Asset Technician - Internal Client Services - ATS at Deloitte

Job Description

Main Purpose of Job

Under minimal supervision, to deliver an efficient and effective internal administration and support service to all relevant stakeholders with a focus on accuracy and timeliness 

• Procurement of IT Hardware and Software assets for the Firm
• Managing software license queries and renewals
• Assist with day-to-day IT asset management (Hardware and Software Assets)
• Facilitate orders for business and liaise with vendors  
• Resolve queries with suppliers/vendors and internal clients
• General admin duties

Differentiators for this specific role

• Create and Maintain client and vendor relationships
• Manage asset allocations
• Manage facilities and maintain a tidy environment
• Filling in for absent colleagues
• Monitoring of SLA of calls (SLA 98%) 
• Logging system detail

Key Performance Areas:

• Strategic Impact

Client Impact: External / Internal

·       Collaborates with team members on administrative tasks which are both standardised and non-routine that positively impact the work of others and/or timely delivery to clients

• External contacts may include suppliers/client staff to provide information

Operational Effectiveness

• Works collaboratively to ensure calls are closed in the shortest possible time span 
• Tracks queries through to resolution and closes them on logging system
• Provide support to the ATS teams as needed
• Must be able to work with minimum supervision and prioritize task
• Remains aware of risk in area of expertise in alignment with Deloitte policies and processes 
• Assists users and provide guidance on IT processes and procedures
• Performs other job-related duties as assigned.

Development/Growth of Team

• Actively works to address identified development areas 
• Cultivates ability to give effective development feedback both upwards and to peers

Budgets/Profitability

• Effective use of time, equipment and resources
• Work within provided budget guidelines

Qualifications

Minimum Requirements: 

• CompTIA A+ or ITIL Certification
• 2 years equivalent work experience in asset management or providing client facing technical support in Asset Management
• Preferred: IT Asset Management Certification
• Experience preferably within large corporate

Technical Competencies:

• Competent in MS Office suite and programs relevant to role (SAP and ServiceNow)
• Good Technical Background
• Experienced in providing team support in a fast-paced environment
• Ability to interact with all levels in the organization including senior leadership
• Working understanding of business principles

Behavioural Competencies: 

• Excellent communication skills, both written and verbal
• Problem solving ability
• Interpersonal and relationship building skills
• Client delivery focus
• Adaptable
• Focus on quality and awareness of risk
• Desire to develop self
• Business acumen
• Maintain client relationship
• Maintain a tidy environment
• Filling in for absent colleagues
• Monitoring of SLA of calls (SLA 98%)