Senior Microsoft 365 Support Engineer- Onsite – Claremont – Cape Town at Datafin Recruitment

ENVIRONMENT:

• Our client is a managed services provider delivering tailored ICT solutions through best-in-class technologies to businesses across a diverse client base. They are seeking an experienced Senior Microsoft 365 Support Engineer to join their Gqeberha-based technical team.
• This role is suited to a technically strong engineer with solid Microsoft 365 administration experience, excellent troubleshooting ability, and a proactive approach to client support within a fast-paced MSP environment.
• You’ll work across multiple client environments supporting Microsoft 365 platforms, desktop infrastructure, escalated technical incidents, project implementations, and cloud migrations, while contributing to service excellence, operational improvement, and long-term client success.
• This is an opportunity for an engineer who enjoys both hands-on technical problem-solving and project-based delivery, and who is looking for a role with meaningful ownership, technical variety, and exposure across a diverse client base.
• This role offers broad technical exposure across support, project delivery, and Microsoft 365 environments, with the opportunity to take ownership of technical outcomes from escalation through implementation.

DUTIES:

• Provide senior-level technical support across multiple client environments
• Troubleshoot and resolve escalated Microsoft 365, desktop, and infrastructure-related incidents
• Administer Microsoft 365 tenants, including user, mailbox, and service configuration
• Manage Exchange Online mailboxes, mail flow, spam filtering, mail tracing, and DNS-related troubleshooting
• Configure and support desktop environments, software deployments, and end-user systems
• Perform endpoint management, patching, monitoring, and maintenance via RMM platforms
• Support Microsoft 365 migrations, onboarding projects, and technical implementations
• Work with endpoint security and related security tooling to maintain secure and stable client environments
• Perform root cause analysis on recurring technical issues and recommend long-term improvements
• Maintain accurate technical documentation accros client environnements
• Contribute to process improvement and internal operational efficiencies
• Provide mentorship and technical guidance to junior engineers where required

REQUIREMENTS:

Technical Experience Required

Strong hands-on experience in:

• Microsoft 365 Administration
• Exchange Online
• DNS & Mail Flow Troubleshooting
• Mailbox Management & Mail Tracing
• Endpoint Support (Windows desktop environments)
• Patch Management
• Antivirus & Endpoint Security
• Remote Monitoring & Management (RMM) Platforms
• Remote Support Tools
• Desktop and end-user support in business environments
• Troubleshooting across multiple client environments

Advantageous experience:

• SharePoint Online
• Microsoft Teams Administration
• Microsoft 365 migrations and tenant onboarding
• Project implementation within an MSP or managed services environment

REQUIREMENTS:

Qualifications:

• 2–3 year IT Diploma or equivalent qualification preferred
• A+ and N+ advantageous
• Microsoft certifications advantageous

Experience:

• 4–5+ years in an IT support, systems engineering, or MSP environment
• Proven Microsoft 365 administration experience
• Experience supporting multiple client environments
• Experience managing escalated incidents through to resolution
• Exposure to project implementation and cloud migration work is preferred

ATTRIBUTES:

You’ll likely thrive in this role if you:

• Have a strong troubleshooting and analytical mindset
• Are comfortable working independently and taking ownership of technical outcomes
• Communicate confidently with clients and internal teams
• Can manage competing priorities across multiple environments
• Enjoy solving complex technical problems
• Take pride in delivering a high standard of service
• Are proactive, accountable, and detail-oriented
• Enjoy mentoring and supporting less experienced engineers
• Have a mindset of continuous improvement