IT Business Analyst at FNB South Africa

Job Description

• An IT Business Analyst plays a crucial role in bridging the gap between IT and business objectives.  Analyses, documents and updates business requirements for products processes, procedures and/or systems.
• To analyse, document, and maintain business requirements for products, processes, procedures, and systems. This includes gathering and verifying requirements with stakeholders and translating them into comprehensive requirement packages to guide application development.
• The job supports defining business needs for new or enhanced products, services, and optimised processes, ensuring alignment with strategic objectives and enabling effective, value-driven solutions.

Hello future Business Analyst,

• As part of our Personal and Private IT Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can do:

• Requirement Gathering: Collaborate with stakeholders to understand their needs and document requirements.
• Data Analysis: Analyze business processes and data to identify areas for improvement.
• Solution Design: Develop and propose IT solutions that align with business goals.
• Project Management: Oversee the implementation of IT projects, ensuring they meet business requirements.
• Testing and Validation: Conduct testing to ensure solutions meet the specified requirements.
• Documentation: Maintain comprehensive documentation of processes, requirements, and solutions.
• Support and Training: Provide support and training to users on new systems and processes.

We would love to see applicants who are and can do:

• Assessing, Analysing, Optimising end-to end business processes that are signed off by the business.
• Documenting business process requirements through research, interviews or facilitation sessions.
• Assessing current business processes, procedures and business rules.
• In conjunction with business partners, designing new and all existing business processes.
• Ensuring that process maps are according to design principles and methodology.
• Communications to key stakeholders and the required stakeholder sign off has been obtained.
• Providing information which contributes to building training manuals/material.
• Interacting and maintaining good relationships with business stakeholders (business users, change management resources, developers, testing and training teams).
• Providing guidance and support to team members.

Additional Requirements

• Qualification required: Minimum of Matric plus a post‑matric qualification
• Preferred qualification: Completed B Degree or 3‑year National Diploma in Information Technology (or similar)
• 4-5 years similar experience
• Digital environment experience
• Web and Mobile experience
• Cloud is an additional plus
• Acting as an information source and communicator between business branches.
• Understanding strategic business needs and plans for growth.
• Enhance the quality of our IT products and services through your analytical insights.
• Analyzing the design of technical systems and business models.
• Utilizing IT data for business insights.
• Analyzing business needs.
• Sourcing and implementing new business technology.
• Finding technological solutions to business requirements.
• Producing reports on application development and implementation.
• Running A/B tests and analyzing data.
• Analyzing data to inform business decisions.

End Date: May 3, 2026