In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Purpose of the role
- The IPRE Credit Head will be responsible for the credit origination strategy as well as independent credit assessment, structuring, approval recommendation, and ongoing risk management of Income Producing Real Estate (IPRE) exposures, ensuring alignment with the bank’s credit risk appetite, policies, and regulatory requirements.
Key Responsibilities
- Own product policy in terms of annual refinement of the IPRE credit policy and risk appetite framework.
- Originate and independently assess IPRE credit applications, including new facilities, renewals, and amendments.
- Perform in-depth financial analysis of property cash flows, borrower financial statements, and tenant profiles.
- Assess property fundamentals such as location, quality, tenant concentration, lease terms, and vacancy risk.
- Review valuation reports, stress assumptions, and loan-to-value metrics.
- Structure facilities with appropriate covenants, pricing, and security to mitigate credit risk.
- Prepare clear, well-reasoned credit submissions and present recommendations to Credit Committees.
- Monitor approved IPRE portfolios, including covenant compliance, revaluations, and early warning indicators.
- Engage with deal teams, legal, valuations, and risk functions to ensure effective transaction execution.
- Support management of distressed or watchlist accounts, including remediation strategies.
Key Requirements
- Relevant tertiary qualification in Finance, Accounting, Property Studies, or a related field. (CA/SA is ideal)
- Strong experience in IPRE or Commercial Property credit risk (typically 5–8+ years).
- Solid understanding of property valuations, cash-flow modelling, and credit structuring.
- Proven ability to exercise sound credit judgement and operate independently.
- Strong written and verbal communication skills, particularly for credit papers and committee presentations.
- Good understanding of regulatory and internal credit governance standards.
End Date: April 27, 2026
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Job Description
- To deliver exceptional customer service by promptly assisting clients, accurately identifying their needs, and efficiently processing requests to ensure a seamless and positive experience.
Are you someone who has:
- Deceased reporting experience
- Knowledge of wills and Estates
- Call Centre Experience
- Excellent Microsoft office skills
- Hogan experience
- Platform chat background advantageous
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Provision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information
- Manage own development to increase own competencies
- Deliver individual results through personal effort and skill.
- Build and maintain strong relationships with our internal and external stakeholders
You will be an ideal candidate if you:
- Have a relevant NDIP/ Degree
- Minimum of 3 years’ Call Centre experience
- Ideally 2 years of Platform chat experience
End Date: April 26, 2026
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Are you someone who can:
- Serve customers promptly and professionally, ensuring their needs are fully understood
- Deliver an excellent customer experience aligned to Balanced Scorecard service standards
- Achieve net profit growth through effective sales and service support
- Manage the migration of customers from traditional transactions to Self‑Service and digital channels
- Grow the active customer account base to expand overall client engagement
- Identify and maximise cross‑sell opportunities to strengthen customer relationships
- Track, control, and influence sales activities to achieve predetermined sales targets
- Track, control, and influence service activities to improve service efficiencies
- Provide efficient administration through careful planning, accurate reporting, and timely information updates
- Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
- Produce accurate and reliable sales and service statistics for management and decision‑making
- Comply with governance, legislative, and audit requirements
- Uphold FNB’s Golden Rules processes and procedures consistently
- Take accountability for self‑development and continuously grow personal capability
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
- Confidence in guiding customers toward digital and Self‑Service solutions
- Ability to identify sales opportunities and support portfolio growth
- High levels of accuracy, discipline, and adherence to process
- Strong organising, planning, and time‑management capability
- Commitment to delivering consistent, exceptional service
End Date: April 25, 2026
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Are you someone who can:
- Collaborate with cross-functional teams to design, develop, and launch new insurance products or enhance existing products.
- Analyze data to identify trends and opportunities to improve product performance.
- Manage internal and external stakeholder expectations with regards to financial performance, operations and service delivery.
- Develop customer communication strategies to both promote the product and enhance customer knowledge.
- Ensure that existing products remain competitive and compliant with regulatory requirements.
Conduct analysis, prepare decks, and synthesize insights quickly
- Conduct competitor analysis to identify market trends and opportunities.
You will be an ideal candidate if you have:
- BCom Finance ,Economics ,Business Analytics, statistics or equivalent
- Short Term Insurance experience would be beneficial
- Jump into ambiguous or fast-moving initiatives when required
- Act as a “utility player” in a startup environment
- Trade finance products experience would be beneficial
- Proficient in Microsoft Excel, word, PowerPoint.
End Date: April 27, 2026
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Job Description
Work as a Learner in various selected departments to gain work experience and an overall understanding of the financial industry.
- Development of a service culture which builds rewarding relationships proposes innovations and allows others to provide exceptional client service.
- Establish and manage a high level of organisational co-operation in order to ensure a professional service delivery.
- Provision of innovative, cost-effective sourcing solutions that market and promote FRG as an employer of choice.
- Ensuring the practice is embedded throughout the business by overseeing documentation and continuous knowledge management and improvement thereof.
- Comply with governance in terms of legislative and audit requirements.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Manage own development to increase own competencies.
End Date: April 21, 2026 (6 hours left to apply)
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Are you someone who can:
- Serve customers promptly and professionally, ensuring their needs are fully understood
- Deliver an excellent customer experience aligned to Balanced Scorecard service standards
- Achieve net profit growth through effective sales and service support
- Manage the migration of customers from traditional transactions to Self‑Service and digital channels
- Grow the active customer account base to expand overall client engagement
- Identify and maximise cross‑sell opportunities to strengthen customer relationships
- Track, control, and influence sales activities to achieve predetermined sales targets
- Track, control, and influence service activities to improve service efficiencies
- Provide efficient administration through careful planning, accurate reporting, and timely information updates
- Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
- Produce accurate and reliable sales and service statistics for management and decision‑making
- Comply with governance, legislative, and audit requirements
- Uphold FNB’s Golden Rules processes and procedures consistently
- Take accountability for self‑development and continuously grow personal capability
Qualification & Experience Requirement
- Minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
- Confidence in guiding customers toward digital and Self‑Service solutions
- Ability to identify sales opportunities and support portfolio growth
- High levels of accuracy, discipline, and adherence to process
- Strong organising, planning, and time‑management capability
- Commitment to delivering consistent, exceptional service
End Date: April 28, 2026
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Job Description
- To effectively manage and oversee all operational aspects in the achievement of the business objectives
Are you someone who can:
- Drive costs management initiatives aimed at avoiding or reducing operational costs.
- Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
- Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
- Comply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business
- Identify report and mitigate operational risk at a product, process and/or channel level within a business unit Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis
- Manage SLA agreements for the Business in line with business objectives Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
- Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.
- Support effective teamwork within the function. Participate and collaborate across teams Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies
- Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities
You will be an ideal candidate if you:
Education:
- Grade 12 and NQFL 7
- NB : Completed Bachelor’s degree in Law,
- Preferred: Certifications in Credit Management, Debt Counselling, or Project Management (e.g., PMP, Lean Six Sigma).
Experience:
- Minimum 5 years in debt review or credit management.
- At least 4 years in a managerial or supervisory role within financial services.
- Seeking a candidate who can build strong relationships and effectively manage this function—not limited to LRC—while possessing a solid understanding of legal and court processes, particularly within magistrate courts.
- The individual should also have in-depth knowledge of the debt review industry, including the roles of both debt customers and debt reviewers.
Additional Requirements
- Leadership Experience
- People Management
- Sales Experience
- Growing and managing a portfolio
- Stakeholder Engagement
End Date: April 21, 2026 (6 hours left to apply)
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Job Description
- To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints
- Manage the project resources (including people, procurement, systems, time and budget) from the initiation of an identified project to the end of the defined project lifecycle or process in order to deliver on project goals and objectives
- Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
- Maintain and build relationships for purposes of expectation management and project reporting
- Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
- Lead indirect teams by providing a meaningful context, setting performance standards and educating on process
- Manage the quality of delivery in line with predefined quality standards, procedures, SLA’s and project plans to ensure customer goal achievement
- Implement and use governance and compliance procedures and processes effectively to identify and manage risks
- Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives
- Assist with the creation of change management plans and implement these to maximise the adoption and/or usage and minimise resistance
- Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements
End Date: April 30, 2026
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Are you someone who can:
To provide efficient and effective administration support to financial advisors ensuring more customers and more to customers, whilst mitigating risk by ensuring segregation of duties.
- Identify and escalates potential risks that may lead to increased costs.
- Prevent wastage and identify process improvements to contain and reduce costs.
- Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work.
- Conduct follow ups with service providers and ensure close out of relevant actions.
- Ensure first time resolution of customer queries or complaints.
- Take ownership of any requirements and follow up on queries escalated to other areas to ensure delivery on agreed timelines and Service Level Agreements.
- Find opportunities to improve internal processes that impacts service levels and customer satisfaction within area of accountability.
- Build on product knowledge and customer service based on feedback and guidance from relevant stakeholders.
- Establish relationships with relevant individuals and departments to deliver on work expectations.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Execute own work in accordance with the organisational values and code of ethics.
- Adhere to required governance and compliance standards and escalate potential risks for investigation as and when required.
- Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
- Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to.
- address own development gaps.
- Create own personal development plan and review plan with team leader or manager.
- Understand which competencies and skills are required to be mastered to ensure personal development and performance.
- Keep abreast of learning opportunities, changing products and trends.
- Contribute to teamwork and inclusivity by working together to achieve team goals.
You will be an ideal candidate if you:
- Have a minimum of a NQF Level 6 qualification and Matric Certificate (National Senior Certificate)
- Have 5 years’ financial advisory experience
- Excellent organisational and multitasking skills.
- Strong understanding of financial principles and regulatory requirements.
End Date: April 22, 2026
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Job Description
- An IT Business Analyst plays a crucial role in bridging the gap between IT and business objectives. Analyses, documents and updates business requirements for products processes, procedures and/or systems.
- To analyse, document, and maintain business requirements for products, processes, procedures, and systems. This includes gathering and verifying requirements with stakeholders and translating them into comprehensive requirement packages to guide application development.
- The job supports defining business needs for new or enhanced products, services, and optimised processes, ensuring alignment with strategic objectives and enabling effective, value-driven solutions.
Hello future Business Analyst,
- As part of our Personal and Private IT Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can do:
- Requirement Gathering: Collaborate with stakeholders to understand their needs and document requirements.
- Data Analysis: Analyze business processes and data to identify areas for improvement.
- Solution Design: Develop and propose IT solutions that align with business goals.
- Project Management: Oversee the implementation of IT projects, ensuring they meet business requirements.
- Testing and Validation: Conduct testing to ensure solutions meet the specified requirements.
- Documentation: Maintain comprehensive documentation of processes, requirements, and solutions.
- Support and Training: Provide support and training to users on new systems and processes.
We would love to see applicants who are and can do:
- Assessing, Analysing, Optimising end-to end business processes that are signed off by the business.
- Documenting business process requirements through research, interviews or facilitation sessions.
- Assessing current business processes, procedures and business rules.
- In conjunction with business partners, designing new and all existing business processes.
- Ensuring that process maps are according to design principles and methodology.
- Communications to key stakeholders and the required stakeholder sign off has been obtained.
- Providing information which contributes to building training manuals/material.
- Interacting and maintaining good relationships with business stakeholders (business users, change management resources, developers, testing and training teams).
- Providing guidance and support to team members.
Additional Requirements
- Qualification required: Minimum of Matric plus a post‑matric qualification
- Preferred qualification: Completed B Degree or 3‑year National Diploma in Information Technology (or similar)
- 4-5 years similar experience
- Digital environment experience
- Web and Mobile experience
- Cloud is an additional plus
- Acting as an information source and communicator between business branches.
- Understanding strategic business needs and plans for growth.
- Enhance the quality of our IT products and services through your analytical insights.
- Analyzing the design of technical systems and business models.
- Utilizing IT data for business insights.
- Analyzing business needs.
- Sourcing and implementing new business technology.
- Finding technological solutions to business requirements.
- Producing reports on application development and implementation.
- Running A/B tests and analyzing data.
- Analyzing data to inform business decisions.
End Date: May 3, 2026
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Job Description
- To develop and lead a team that understands the various data sources, how the data flows through the organization and provide expertise, thought leadership, guidance and support through translating business needs into long-term innovative architecture solutions by analyzing data, conducting root cause analysis, engaging with relevant stakeholders across the business and recommending improvements to data pipelines, data quality, metadata, master and reference data, data access management.
Are you someone who has:
- A deep understanding of the various data sources.
- Systems and data fields to analyse the quality of data.
- Ability to conduct root cause analysis and generate proposals to improve data quality, access, and management.
- A combination of analytical expertise, business acumen, strategic thinking, and project and relationship management skills, the incumbent will extract reporting requirements from business and deliver on this.
Key responsibilities:
- Understand business rules and requirements to solve specific use cases
- Query and connect data from disparate sources
- Provide transformation rules to Data Engineers
- Present findings clearly to stakeholders
- Map source systems to enterprise data models
- Understand data sources and map to target systems/ solutions.
- Provide transformation rules to Data Engineers.
- Understand business rules and requirements to solve specific use cases.
- Ensure that process conforms to business objectives and complies with Group Information Architecture.
- Provide relevant business management reports that are submitted to Exco and other relevant forums.
- Analyse and recommend changes to data pipelines of existing and new initiatives with the aim of aligning these to avoid duplication in data pipelines, inconsistent mappings, etc.
- Partner with stakeholders to grasp problem specifics - collects, processes and analyses data to quantify the scope, nature and severity of the problem.
- Engage with Data teams to understand the data landscape.
- Engage and drive conversations with relevant stakeholders to unpack project and requirements.
- Evaluate options based on business requirements and provide input into viable solution based on analysis
You will be an ideal candidate if you:
Experience Required
- 3+ years data analysis experience.
- Solid understanding and working knowledge of relational databases (e.g. Teradata, Oracle, SQL, SAS, etc), data structure, data quality strategies and experience analysing large volumes of data. Exposure to the financial services industry and or banking products and related systems preferred.
- Tools required to be successful in this environment (Ab-initio, Metadata hub, ExpressIT)
End Date: April 28, 2026
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Job Description
- To provide strategic guidance in developing and enhancing technical practices, ensuring alignment with industry best standards and driving continuous improvement. This job leads, mentors, and develops a team of technical specialists to deliver high-quality operational, project, and technical support that fosters business efficiency, innovation, and sustainable growth.
Are you someone who can:
- Prepare applications for release days.
- Manage Code Review Sessions.
- Assist with Technical Design Sessions.
- Provide team leadership to a range of developers and provide guidance to Systems Analysts
- Implement processes, build customer service delivery excellence and encourage others to provide exceptional service.
- Create and maintain working relationships with a variety of stakeholders for purposes of expectation management, knowledge sharing and integration.
- Translate business IT requirements into implementable solutions and continuously monitor to ensure operational continuity and effectiveness.
- Ensure adequate unit, system integration and post implementation unit tests are performed for all configuration and development tasks. Ensure testing yields an acceptable level of performance for the changes being delivered.
- Assess, identify and mitigate potential risks within the IT function by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
- Design relevant IT Solution and produce specification and architecture in accordance to agreed standards against the requirements and approved by the appropriate governance forums.
- Analyse and/or identify problems/requirements to determine impact, patterns and trends, best fit alternatives and best practice solutions. Determine the estimated resources and timelines required to deliver the required functionality.
- Oversee and manage all technical support request escalated and ensure effective resolution within the Service Level Agreement.
- Implements functional IT strategy in support of business objectives with particular focus on operational and service excellence.
- Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
- Support effective teamwork within the function. Participate and collaborate across teams.
- Plan and manage, team capacity, skills development, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
You will be an ideal candidate if you:
- Matic and an IT related Degree or Diploma
- 7+ years plus related technical experience
- 2 years plus experience managing complex technical specialist teams.
- Have 5 years + experience in programming and system design.
- Have System Design experience (advantageous).
- Have experience with Object Oriented Programming and Design Patterns.
- Experience in Java and Spring frameworks
- Experienced in Unit and Performance testing tools and metrics
- Full stack development experience is a plus
- AWS exposure is a plus
- Data Streaming exposure is a plus
- Experienced with Integration mechanisms and services.
- Knowledge of Design principles
- Understanding of Domain Driven Design
- Understanding of Queueing technologies
End Date: May 3, 2026
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Job Description
- To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy.
Hello Future Data Scientist
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- We are currently in search of a Data Scientist to plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy.
Are you someone who can:
- providing model training and model support
- Provide guidance and support for junior members of the team in the development of Credit Models Proactively engage with Credit and the Business units to support understanding of Credit Models by
- Engage with the internal validation team and external auditors, as part of the model validation and review process.
Responsibilities:
- As an experienced member of the team, you are expected to proactively contribute to the model development strategy and modelling methodologies to improve the credit risk models.
- Optimising existing processes
- Identifying pockets of growth by means of analytical insights
- Data manipulation, data mining, modelling and building analytical solutions using machine learning techniques
You will be an ideal candidate if you have the following:
- Minimum Qualification - B Degree Maths, Stats, Engineering, Computer Science, Econometrics, Physics or Actuarial Science
- Preferred Qualification - Honours Degree
- Experience - 3+ years' experience in a data environment,
- Python, SQL, MATLAB, SAS, S-PLUS or R (used for statistical analysis)
- Machine learning
- Data mining and data modelling
- Exposure to PowerBI
End Date: April 28, 2026
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- As a Java Developer, you will be in a team where experts come together and ignite effective change. We call these #changeables our nav-igators – people who want to use tech to help others nav-igate their lives and business. As nav-igators, we are made up of unique talents, diverse minds, adaptability and live up to the promise of staying curious.
Are you someone who can:
- Advise on the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
- Write well designed and efficient code for medium to large applications.
- Work in small independent teams
As a #Changeable you will have access to:
- Opportunities to network and collaborate.
- Work that is challenging
- Opportunities to innovate.
- Flexible working environment
- Deep focus on health and wellbeing
- Coaches and mentors to help with your professional development.
- A very Generous leave policy to cater for your individual needs.
- Preferential employee banking rates that include Vehicle and Home loans. For more details see attachment
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
- A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
- Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.
You'll be an ideal candidate if you:
- Are you very proficient in Java and Java EE. Knowledge of other programming languages is advantageous.
- Are experienced in System Design & Development methodologies.
- Are proficient in Atlassian (i.e., JiRA) software suite (to your advantage)
- Have a BSC Computer Sciences, BSC Informatics or related degree.
Tech Stack:
- Java 8
- Maven
- Springboot
- Apache Camel
- Apache Kafka
- Docker
- Microsoft SQL Server
- CI/CD
- GIT
End Date: April 28, 2026
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Job Description
Deliver structured administrative and operational support to Wealth Managers by performing tasks aligned with standard operating procedures. Maintain effective client relationships and coordinate with internal teams and external service providers to ensure consistent service quality and operational efficiency.
- Control costs through awareness of impact of work and potential waste.
- Manage own costs and expenses associated with role to enhance cost effectiveness.
- Identify and escalate potential risks which may lead to increased costs.
- Adhere to standards and procedures to reduce costs.
- Identify process improvements in order to save costs.
- Adhere to predetermined operational costing within budgets in the execution of projects and work-related expenditure.
- Ensure that physical resources and equipment usage is managed in a manner that reduce financial loss and/or waste.
- Manage internal stakeholders and adhere to relevant SLA agreements.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
- Build and sustain collaborative working relationships with relevant peers and stakeholders in order to achieve productivity synergies.
- Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
- Continuously strive to improve service delivery quality, productivity, turnaround time, availability, reliability and accuracy to avoid operational loss.
- Resolve client queries in accordance with operational goals and standards and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
- Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability.
- Serve as first line of contact for clients and manage customer interactions.
- Accurately administer, plan for and complete activities within area of work in an efficient, effective and timeous manner.
- Adhere to schedules to effectively and timely perform assigned work.
- Attend (and facilitate) meetings as and when required; maintain documentation and share information with the team.
- Deliver work in an accurate manner to ensure consistent results within department.
- Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
- Remain accountable for your own work (the exercise of judgement and discretion) in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
- Continuously identify and escalate risk.
- Provide timeous reports on operations, performance and audit findings.
- Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
- Plan and organise own tasks to make sure that performance objectives are met.
- Identify effective activities to address own development gaps.
- Create own development plan and review plan with team leader or manager.
- Understand which competencies and skills are required to be mastered to ensure personal development and performance.
- Keep abreast of learning opportunities, changing products and trends.
End Date: April 29, 2026
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Job Description
- To build, optimise and implement innovative quantitative analytical methodologies, procedures, and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, under guidance against predicted results and deliver according to set processes and procedures.
Are you someone who :
- Demonstrate a solid understanding of unsecured credit risk and related credit parameters
- Has technical and coding skills, particularly in SAS and/or SQL
- Thrive in high-pressure, fast-paced environments, maintaining a strong work ethic and focus to meet tight deadlines
- Translate business requirements into innovative, practical solutions
- Tackle business problems with data modeling and data analysis, optimizing processes and recommending strategic enhancements
- Dive deep into large datasets to uncover insights, patterns, and opportunities that address real business challenges
- Collaborate confidently with stakeholders, actively listening and engaging to ensure their needs and expectations are met
- Present insights in a clear, concise, and stakeholder-friendly format, making data accessible and actionable
- Deliver high-quality, reliable outputs within set timelines—prioritizing accuracy, clarity, and impact
- Think creatively and strategically, approaching problems with an open mind and a solution-focused mindset
You will be an ideal candidate if you:
- Have a relevant Degree in Mathematics, Statistics, Engineering, Computer Science, Econometrics, Physics or Actuarial Science, Mathematics, or equivalent
- Have a minimum of 1+ years' Data Analytics experience
- Have deep domain knowledge with regards to financial services: Data Science and analytics
- Have experience in SAS, SQL, PowerBI
End Date: April 27, 2026
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Job Description
- To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
End Date: April 30, 2026
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Job Description
- The purpose of the role is to collaborate with business stakeholders to provide financial expertise, insights, and guidance while designing and improving financial processes that ensure consistent, efficient, and value-driven delivery of financial services.
Are you someone who can:
- Act as a strategic advisor beyond finance, supporting innovation, transformation, and cross-functional collaboration.
- Be abreast of developments in technology and their impact on finance.
- Lead agile finance projects and upskill teams in digital tools, analytics, and strategic thinking to build future capabilities
- Partner with stakeholders in the provision of financial insights and guidance into the operational and general decision making and debates.
- Monitor and coach behaviours that ensure a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
- Manage and monitor the applications and effectiveness of the business's financial information systems.
- Coordinate the budget preparation and manage the process throughout the budget period in accordance with guidelines and assumptions. Monitor and report variance analysis to support decision making and guide management in taking corrective action on budget variances.
- Record, interrogate and manage costs with associated drivers in the production, analysis and use of information for decision-making in the business.
- Plan and apply relevant principles to accurately record, adjust and reconcile financial transactions and events.
- Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
- Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
- Maximise productivity through efficient planning of people and processes to drive optimal utilisation of available resources; identify and implement improvements to accounting and reporting processes.
- Manage the interrelationships between various systems, data and other resources to ensure effective project planning and delivery.
- Review and prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
- Plan and manage performance, skills development, succession and talent management and culture of team in order to improve performance and competence.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
You will be an ideal candidate if you have:
- Minimum Qualification - B Com degree
- Preferred Qualification - Qualified CA and/or CIMA
- Experience - 3-5 years of working experience in financial field post CA qualification
End Date: April 28, 2026
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Are you someone who can:
- Engage customers in a positive and professional manner by being helpful
- by living up to our brand promise of “How can we help you?” at all times
- Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
- Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
- Fulfil transactions above set benchmarks while delivering exceptional service
- Manage leads, referrals, and customer follow-ups within agreed turnaround times
- Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
- Always conduct yourself in an ethical and professional manner
- Take accountability for personal performance, learning, and career development
- Stay informed on product offerings, systems, and industry developments
- Contribute to team success and adapt to changing customer and business needs
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Strong understanding of FAIS, TCF principles, and regulatory compliance
- Proven ability to meet sales, service, and customer experience targets
- Must not be an unrehabilitated insolvent
End Date: April 27, 2026
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Job Description
To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
End Date: April 30, 2026
Method of Application
Use the link(s) below to apply on company website.
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