Client Service Representative at FNB South Africa

Job Description

• To deliver exceptional customer service by promptly assisting clients, accurately identifying their needs, and efficiently processing requests to ensure a seamless and positive experience.

Are you someone who has:

• Deceased reporting experience
• Knowledge of wills and Estates
• Call Centre Experience
• Excellent Microsoft office skills
• Hogan experience
• Platform chat background advantageous
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Provision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information
• Manage own development to increase own competencies
• Deliver individual results through personal effort and skill.
• Build and maintain strong relationships with our internal and external stakeholders

You will be an ideal candidate if you:

• Have a relevant NDIP/ Degree
• Minimum of 3 years’ Call Centre experience
• Ideally 2 years of Platform chat experience

End Date: April 26, 2026