IT Business Analyst- Randfontein at RCL Foods

The business analyst assumes the role of delivering an effective and sustainable solution for the RCL FOODS IT Systems/Applications. The Business Analyst is responsible for a full range of activities which ensure the operational effectiveness and excellence of the business unit & functional area assigned to them.

• These solutions are aligned to the IT framework across all the application areas, namely: The business analyst works with the business to identify opportunities for improvement in business operations and processes. Meet with relevant business representatives to establish, understand and document detailed business requirements to be met by the project. To analyses discrepancies in services or performance and makes recommendations for updates/improvements to resolve them. The business analyst is involved in the design or modification of business systems or IT systems - assist in determining the project scope and agree a scope definition document as well as functional & technical specification document and ensure that full sign off is achieved prior to implementation. The business analyst solved business problems and designs technical solutions. Document business processes and represent them in flow diagrams. Facilitates the implementation of identified solutions utilizing recognized project management methodologies.

Minimum Requirements    

• Degree in Information Technology / BCom / BSc.
• Minimum of 5 to 8 years’ experience within the relevant business function or information technology environment.
• ERP Applications with specific reference to Supply Chain, Warehousing, Manufacturing and Finance.
• Demonstrated success in managing projects relating to superior performance and Continuous Business Improvement.
• Valid Code B drivers' license.
• Relevant systems exposure or certification for an ERP system.
• Relevant systems exposure Best of Breed systems.

Duties & Responsibilities    

• Maintain a high-quality standard in IT delivery:
• Ensures that all tests are conducted and documented according to the standards agreed upon by the business unit and IT.
• Responsible for ensuring that all documentation accurately reflects the status of changes and outstanding issues so that business requirements reflect application features and functions.
• Ensures that IT programs/initiatives are consistently implemented and managed from an ITGC, TCO & Sustainability perspective.
• Manages specific application quality assurance and help desk activities including the tracking of bug reports and change requests and ensuring their timely resolution.
• Ensures that all items follow the change management process and are entered and tracked through the change management software.
• Responsible for the overall success of testing, including results verification and acquiring the relevant release sign-off.
• Establishes the purpose and deliverables of the test effort.
• Ensures continuing operational quality by documenting bug fixes and enhancements.
• Participates in the design or modification of business systems or IT systems – assist in determining the project scope.
• Interacts with the business stakeholders and subject matter experts to understand their problems and needs.
• The Business analyst documents the functional and verifies technical design of the system in conjunction with a developer or system specialist.
• Sustain and Improve operation effectiveness:
• By understanding the business process needs, the business analyst can review external developments & trends which can be turned into new opportunities for the business. Taking advantage of new technologies or best of breed solutions.
• Sustain the knowledge management content of the business by integrating daily support and project activities to keep documentation consistent and up to date.
• Understands/defines and supplies solutions to mitigate process or system-based gaps.
• Opportunities for submission to the Application Manager.
• Implements business enhancements as per business project’s function.
• Assist in improving and streamlining business processes and preparing business process documentation.
• Support the Applications Manager in identifying IT application solutions to address key Business requirements within functional area.
• Work with the Functional Managers to assess current IT capabilities and identify high-level customer delivery timetables.
• Conduct regular system compliance audits and health checks.
• Report on system non-compliance by users to the Applications Manager.
• Identify and highlight business risk to the Applications Manager as a result of non-compliance. Recommend compensating controls to the Applications Manager.
• Work closely with the Data insights team to ensure data flow from all ERP systems to data warehousing and BI platforms are correct and validated.

Business partnering:

• The business analyst interacts with 3rd party service providers E.G system architects and developers, to ensure system is properly implemented.
• Manage colleagues and client’s expectations and communicate appropriately.
• Embedding ourselves in the business function to include IT as the enabler and critical success factor, encouraging functions to prioritise their IT needs.
• Willing to help the greater team to ensure targets and objectives are achieved.