IT Business Relationship Manager (JHB North) at Aspen Pharma Group

OBJECTIVE OF ROLE

• The IT Business Relationship Manager (BRM) is a senior strategic partner responsible for aligning IT capabilities with business priorities within SA Commercial. The role acts as the primary interface between business leadership and IT, shaping demand, translating business strategy into value-driven technology initiatives, and ensuring measurable business outcomes through effective prioritisation, delivery alignment, and adoption. The BRM is accountable for maximising value realised from IT investments.

KEY RESPONSIBILITIES

Partnership and relationship management

• Partnership and relationship management: Operating as the dedicated front-office face of IT within business leadership meetings to ensure IT roadmaps are synchronised with departmental goals.
• Contribute to the business partner leadership team by actively partnering with business peers to determine and articulate strategic direction

Strategic demand shaping

• Strategic demand shaping: Proactively engaging with business to challenge, refine and translate operational wants into strategic requirements.

Demand prioritisation and delivery alignment

• Work closely with SA Commercial IT Business Analysts and delivery partners to ensure that business demand is assessed and prioritised.
• Trusted advisor to business partners
• Partner with the delivery teams to ensure a healthy and well-managed initiative portfolio.
• Align with delivery partners post-launch to audit if the technical solution actually delivered the promised business outcome
• Use cases added to prioritised implementation backlogs
• Ensure business value realization and optimization, from value plans through consultancy, business case development, financial awareness, managing expectations, and identifying opportunities to add value
• Ensure project and initiative progress, including consistent and effective communication.

Governance and Risk

• Ensuring risks are documented and managed.
• Ensuring solutions are aligned to GDT frameworks and governance standards

Support Innovation Pipeline

• Use knowledge and awareness of industry and technology trends and digital advances as they relate to new opportunities and business needs

ROI Projections and Business Value Realisation Tracking

• ROI Projections
• Accurate budgets and forecasts for implementation initiatives
• Initiatives that are aligned to corporate strategy
• Business Value Realisation

Requirements
EDUCATIONAL REQUIREMENTS

• Minimum education Matric/Grade 12
• Relevant diploma or degree/business related qualification (Engineering or IT qualification preferrable)

KNOWLEDGE & EXPERIENCE REQUIREMENTS

• Minimum experience 5 years business experience
• Experience in Pharma or FMCG environment will be advantageous

SOFT SKILLS AND COMPETENCY REQUIREMENTS

• Effective planning, organising and co-ordinating
• Assertiveness
• Strategic Demand Management
• Advanced Negotiation skills
• Strong capabilities in logical reasoning
• Results driven
• Effective problem solving and decision making
• Commercial and strategic awareness
• Independent and self-directed individual that can drive execution
• Influencing capabilities
• Effective interpersonal skills
• The ability to communicate effectively (written and verbal) is essential
• Attention to detail
• Project management skills
• Ability to think strategically and innovatively
• Diplomatic, approachable
• Strong listening skills
• Conflict Management
• Commercial acumen
• Accountable

COMPUTER SKILLS REQUIRED

• Computer skills: Office 365, ServiceNow, SAP (Preferred).