Careers at Aspen Pharma Group

JOP PURPOSE:

• An operational role in Group Digital Technology (GDT) responsible for the management of the Integrated Business Planning system’s support. Apart from incident and team management, this includes the implementation of enhancements and continuous improvement initiatives in collaboration with the solution architecture team that enables the development of system solutions to drive Supply Chain efficiency and value creation. The role is further responsible to work close to the users to translate the business requirements into the correct technical systems solution aligned with template management methodologies. The incumbent needs to understand the business challenges and be responsible for implementing and managing changes aligned with governance and proper backlog management.

KEY PERFORMANCE AREAS:

• Responsible for the implementation of enhancements and continuous improvement activities for the Group Supply Chain Systems with direction from Group Digital Technology solution architect and the Supply Chain Group function. 
• Participate in design sessions with business to identify and address business challenges using current systems and put recommendations forward to resolve. 
• Document and manage changes to documentation detailing IT related standard operating procedures and processes 
• Ensure, where applicable, functionality is built taking into account reusability and moving away from point solutions paradigm of thinking (template management) 
• Hands-on incident resolution and configuration of enhancements
• All incidents and requests are followed up and resolved in the agreed SLA for team members and self. 
• SLA reporting to stakeholders. 
• Internal and external customers are updated as to the progress of their incidents and requests, enhancements or projects in process 
• Backlog management of enhancements are managed proactively with business. 
• A professional attitude is displayed when responding to customers’ needs. 
• Have a desire to help and serve the business stakeholders to meet their needs. This is about listening to the customers, working with them, understanding their requirements and concerns and focusing on the reasons why they require a particular service. 
• Provides advanced troubleshooting skills to resolve technical problems. 
• Manage CAPA (Corrective Action and Preventative Action) 
• Pipeline Management – work demand management & follow the demand process where requirements entail to a project 
• Manage the full software development design lifecycle of changes and smaller projects 
• Work with service providers to deliver on more complex requirements. 
• Manage technical solution sprint backlog including effort estimation, prioritization workflow and deployment of solution enhancement 

Requirements

• B Degree in Supply Chain Management, Commerce, Mathematics, Statistics, Engineering, Computer Science or related experience 
• Training and/or certification in BPM, SDLC, ITIL, DevOps, Agile 
• Kinaxis Certifications Advantageous - RR Author/ RR Administrator /Talend 
• 6-10 years+ working experience in Supply Chain systems implementation and support 
• 6+ years’ experience managing customer relationships in an operational and global services and automation in a large complex/matrix global organisation 
• Pharmaceutical or manufacturing industry experience preferred 
• Extensive experience in configuration and technical design experience in Kinaxis 
• Hands-on Integration experience between Kinaxis and SAP preferred
• Advanced Knowledge of end-to-end Supply Chain Business processes 
• Deep knowledge and extensive experience in administration, authoring, and integration of APS solutions 
• Extensive experience in Kinaxis, SAP IBP, PP/PPDS and/or other planning systems 
• Work in high pressure environment and ability to troubleshoot and diagnose problems with remediation plans, priorities and timelines 
• Effectively and efficiently be able to prioritise and execute tasks and enforce discipline in support practise to ensure SLA adherence and positive customer experience 
   

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JOB PURPOSE:

• Operational role in the Group Digital Technology team. The Group Analyst: Tax Application Support Services is responsible for supporting, maintaining, and enhancing Aspen’s tax technology ecosystem, including tax calculation engines, compliance applications, reporting tools, and integrations with ERP, finance, and commercial systems. The role will furthermore assist in SAP Financial Accounting system support.

KEY PERFORMANCE AREAS:

Application Support & Issue Resolution

• Deliver high-quality L1/L2 support for tax applications and SAP FI 
• Ensure timely resolution of incidents within defined SLAs 
• Perform root cause analysis for recurring issues 
• Maintain accurate support documentation and knowledge articles

Tax Configuration & Rules Management

• Maintain and update tax codes, rates, and business rules 
• Ensure configurations are compliant with local tax regulations 
• Validate changes in test environments before production deployment 
• Support new business requirements (entities, products, jurisdictions) 
• Integration & Data Flow Stability
• Ensure stable integrations between tax systems and ERP (SAP ECC/S4HANA) 
• Monitor and resolve data interface failures and inconsistencies 
• Maintain data accuracy and reconciliation across systems 
• Collaborate with integration teams for seamless data flow

Tax Compliance & Reporting

• Support accurate and timely tax reporting (VAT/GST, SAF-T, statutory reports) 
• Enable e-invoicing and digital tax compliance processes 
• Ensure data availability and integrity for compliance submissions 
• Maintain reporting templates and validation mechanisms

Change Management & Testing

• Manage end-to-end change lifecycle (requirements → UAT → deployment) 
• Develop and execute test scripts and regression testing 
• Ensure compliance with IT governance and change control frameworks (GxP) 
• Maintain functional and configuration documentation

Audit, Controls & Compliance

• Ensure adherence to SDLC/ GxP / ITGC and audit requirements 
• Maintain audit trails, logs, and approvals 
• Support audit requests and provide evidence and documentation 
• Enforce data integrity, access controls, and segregation of duties (SoD)

Continuous Improvement & Optimization

• Identify and implement automation opportunities 
• Improve system performance and tax logic accuracy 
• Enhance process efficiency and user experience 
• Drive ongoing system and process improvements

Requirements

• Bachelor’s degree in accounting, Finance, Information Systems, or related field. 
• SAP FI certification preferred 
• Deep understanding of tax processes (VAT/GST, indirect tax, withholding tax, corporate tax concepts). 
• 5+ years of experience in tax applications and financial systems support 
• Hands-on experience with ERP systems (SAP ECC / S4HANA) 
• Experience supporting tax engines (e.g., Vertex, TRCS) and e-invoicing platforms 
• Exposure to integration support between ERP, billing, procurement, and reporting systems 
• Experience in digital tax compliance and statutory reporting (VAT/GST, SAF-T, etc.) 
• Practical experience in L2/L3 application support, troubleshooting, and issue resolution 
• Experience working with global/multi-jurisdiction tax environments
• Strong understanding of tax processes
• Experience in ERP tax configuration
• Understanding of tax rules, rates, and jurisdictional logic
• Familiarity with data validation, transformation, and reconciliation 
• Knowledge of integration concepts and data flows 
• Practical experience of ITIL processes (Incident, Change, Problem Management) 
• Knowledge of digital tax compliance platforms and e-filing systems
• Providing L1/L2 support for tax and financial applications 
• Handling incident management, troubleshooting, and root cause analysis 
• Managing and resolving support tickets within SLA timelines 
• Maintaining support documentation, knowledge base, and logs
• Configuring and maintaining tax codes, rates, rules, and exemptions 
• Managing tax logic across multiple jurisdictions 
• Supporting new business scenarios (territories, products, processes) 
• Validating configuration changes in test environments before deployment
• Supporting integrations between: 
• ERP systems (SAP ECC / S4HANA) 
• Billing / commercial platforms 
• Procurement systems 
• Reporting tools 
• Monitoring data interfaces, queues, and batch processes 
• Resolving integration failures and ensuring data reconciliation

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JOB PURPOSE:

• The Group Specialist – Collaboration & EUC Services is responsible for the support, governance, and operational excellence of the Group’s collaboration platforms and end-user computing services. This role ensures employees across all business units have secure, reliable, and productive digital workplace capabilities—covering collaboration tools, endpoint management, device services, productivity applications, and user experience. The manager acts as a subject matter expert (SME), driving standardization as designed by the platform owner, adoption, and continual improvement of collaboration and workplace technologies in alignment with security, compliance, and business objectives. In addition, the role is responsible for leading, mentoring, and developing a geographically distributed team of EUC engineers, maintaining close operational engagement, guiding junior resources, and ensuring consistent service quality across regions.

KEY PERFORMANCE AREAS:

Support & Operations

• Provide first and second-line support for collaboration services including Microsoft Teams, SharePoint Online, Outlook, OneDrive, and other M365 tools as well as web hosting technologies.
• Troubleshoot and resolve incidents and service requests related to collaboration platforms via the ITSM system (e.g., ServiceNow).
• Act as the escalation point for collaboration-related issues from Service Desk and other IT support tiers.
• Coordinate with internal and external vendors to ensure the availability and stability of collaboration and EUC services.
• Provide support for Teams Telephony, including call routing, user setup, number assignment, and troubleshooting.
• Manage service configurations: Teams policies, meeting and voice settings, SharePoint/OneDrive controls, Exchange Online hygiene, and productivity integrations aligned with the platform owner guidance.
• Participate in projects as assigned by the platform owner.
• Implement asset management practices and ensure the successful implementation thereof
• Support meeting and conferencing technologies, ensuring seamless performance across platforms.
• Own EUC service delivery across endpoints (Windows/macOS), mobile devices (iOS/Android), and user productivity tooling.
• Ensure standard endpoint builds and images, device compliance baselines, application packaging, and deployment.
• Manage or coordinate EUC components such as VDI/DaaS, remote access, printing services, and peripheral support (as applicable).
• Own end to end EUC asset lifecycle management, including request, procurement coordination, deployment, refresh, return, and disposal. 
• Ensure asset records are accurate and maintained within the authorised asset management and ITSM tools. 
• Enforce standards for device allocation, stock holding, spares, and regional asset handling. 
• Ensure compliance with financial, audit, and security requirements related to endpoint assets. 
• Partner with Finance, Procurement, and Security to manage asset controls, cost optimisation, and risk exposure.

Administration & Governance

• Administer and manage Microsoft 365 collaboration tools including Teams, SharePoint, OneDrive, and Exchange Online.
• Administer WPEngine and related technologies.
• Implement and maintain governance, compliance, and security policies for collaboration platforms (e.g., data retention, access control, external sharing policies) as designed and approved by the platform owner.
• Manage user permissions, team and site provisioning, naming conventions, and lifecycle policies.
• Administer and manage Adobe platforms, including Adobe Sign and Adobe Creative Cloud products, ensuring license compliance and user support.
• Assist in license management and capacity planning for collaboration services.
• Ensure collaboration environments are aligned with IT and data protection standards.
• Act as the Group operational SME for collaboration and EUC services, providing expert input into design decisions, standards, incident resolution, and roadmap assessments. 
• Translate platform owner strategy and standards into day to day operational practices, configurations, and support models. 
• Represent collaboration and EUC services in technical forums, audits, and cross functional working groups.

User Enablement & Adoption

• Assist in driving user adoption through training, awareness campaigns, and onboarding of new features.
• Develop and maintain user-facing documentation and knowledge articles (FAQs, guides, how-to videos).
• Conduct user training sessions and one-on-one support where needed.
• Collaborate with HR, Internal Comms, and Business Units to integrate collaboration tools into daily operations.
• Champion best practices in digital collaboration and productivity.
• Guide and coach junior team members to grow and be effective.

Continuous Improvement & Reporting

• Monitor platform usage, performance, and user satisfaction using built-in analytics and reporting tools.
• Ensure housekeeping is done on collaboration applications.
• Identify opportunities for automation, integration, and workflow optimisation within collaboration platforms.
• Participate in the planning and rollout of new collaboration technologies and features.
• Stay up to date with Microsoft 365 roadmaps and assess potential business impact.
• Provide regular reports to management on service performance, adoption, and incidents.

People Leadership and Team Effectiveness

• Lead and manage a distributed team of EUC engineers across multiple countries and time zones. 
• Maintain regular operational engagement with team members through structured check ins, coaching, and remote working practices. 
• Provide technical guidance, mentoring, and hands on support to junior engineers to build capability and confidence. 
• Set clear performance expectations, objectives, and development plans aligned to service outcomes and individual growth
• Foster a collaborative, accountable, and service oriented team culture, despite geographical dispersion. 
• Actively identify skills gaps and contribute to training plans and role progression within the EUC and collaboration function.

Requirements

• Matric / Grade 12
• B.Com / BSc. Computer Science or equivalent work experience
• Current industry certification (i.e., ITIL, COBIT, GxP, GAMP etc.)
• Microsoft 365 certifications.
• Sharepoint Administrator / Collaboration certifications 
• In-depth knowledge and hands-on experience with Microsoft 365 ecosystem
• 8-10+ years of experience in collaboration platforms and EUC service delivery in an enterprise environment.
• Strong technical knowledge of Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, and related M365 services as well as internet site hosting (e.g. WPEngine) administration and security.
• Advanced experience with endpoint management and EUC tooling (Intune, Autopilot, MECM/SCCM, endpoint security baselines).
• Strong understanding and hands on experience of ITIL service management practices (Incident, Problem, Change, and Service Request).
• Strong troubleshooting skills in conferencing tools and messaging platforms
• Ability to configure collaboration tools, manage permissions and governance policies
• Ability to influence stakeholders and drive adoption through change management.
• Strong expertise in digital workplace technologies and enterprise collaboration governance
• Exposure to automation and integrations within Microsoft 365 or other platforms
• Vendor management and cross-functional collaboration (Security, Network, IAM, Applications).
• Proven experience in asset management practises and the practical implementation thereof
• Proven experience in team management (especially remote) with strong mentorship and coaching skills to grow and empower junior team members.

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• The Group’s key business segments are Manufacturing and Commercial Pharmaceuticals comprising Regional Brands and Sterile Focus Brands. We have approximately 9 100 employees at 69 established offices in over 50 countries and we improve the health of patients in more than 150 countries through our high quality, affordable medicines.

OBJECTIVE OF ROLE

• To act as a representative of Aspen Pharmacare at GP’s, and relevant Respiratory Specialists – detailing extensively within the Respiratory arena.

KEY RESPONSIBILITIES

• Achieve and exceed set sales targets and market share objectives.
• To drive and generate sales on the Respiratory product basket in the territory.
• To effectively manage the regional territory by means of planning, territory analysis, customer targeting and call coverage of identified customer base, and host formal Scientific Meetings to enhance patient care.
• Effective implementation of sales and marketing strategies
• Providing ongoing customer support.
• Effective territory expense management and control.

Requirements
EDUCATIONAL REQUIREMENTS

• Matric
• Drivers license
• Minimum 3 - 5 years Detail Sales Experience.
• Respiratory experience will be advantageous

SKILLS & COMPETENCY REQUIREMENTS

• Product knowledge on both Aspen and Competitor Respiratory products
• Effective territory management.
• Knowledge of basic financial calculations
• Ability to effectively communicate with both internal and external customers
• Administration skills – ability to comply with the required administration standards associated with this position.
• Ability to work under pressure, to set priorities and to demonstrate time management skills.
• Creativity and Flexibility – the ability to work in a changing environment and to adapt to different situations, being able to travel for Country Trips and being able to initiate and drive after hours Scientific Meetings.
• Establishes and maintains positive relationships (mutual trust and respect) with customers and other stakeholders.
• Network with regional Teams

COMPUTER SKILLS REQUIRED

• The applicant must be proficient in the various applications (Word, Excel and PowerPoint) within the Microsoft Office bundle.

DRIVERS LICENCE

•  The successful candidate must have a valid driver’s licence and be able to travel as per the expectations of the role.

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OBJECTIVE OF ROLE

• The Data Engineer is responsible for designing, building, maintaining, and optimising data pipelines and data platforms to support the Aspen SA Commercial business. The role ensures that data is efficiently collected, cleaned, transformed, governed, and made readily available for analytics and reporting. Success in this role requires strong knowledge of both current and future-state data architecture, enterprise data standards, and Aspen’s core business capabilities. The Data Engineer must apply deep technical expertise to design and develop cost-effective and scalable data architecture solutions aligned to business needs.

KEY RESPONSIBILITIES

• Analyse and map data across systems to support master data updates
• Collaborate with business and technical teams to design and implement solutions to improve reporting efficiency and enhance data-driven decision making
• Drive the AI agenda by utilising approved tools for enhanced business value and operating firmly within governance frameworks
• Analyse structured and unstructured data to improve data quality and availability
• Implement processes and tools to measure and improve data quality
• Process bulk master data updates in line with governance requirements
• Transform, merge, and enrich data for business usability
• Continuously evaluate systems and processes to identify optimisation opportunities
• Contribute to Innovation pipeline by generating improvement ideas
• Ensure data integrity, accuracy, and validity across product planning systems

Requirements
EDUCATIONAL REQUIREMENTS

• Matric (Grade 12)
• Bachelor’s degree in computer science, Data Informatics, Information Technology, or any other related qualification

KNOWLEDGE & EXPERIENCE REQUIREMENTS

• 3-5 years’ experience (in Pharmaceutical/Life Sciences industry would be advantageous)
• Advanced SQL experience
• Strong experience with Microsoft SQL (T-SQL, query optimisation, and data modeling) and building ETL/ELT pipelines using Azure Data Factory and/or SSIS
• Experience supporting BI and reporting solutions using Power BI.
• Experience working with cloud data platforms such as Microsoft Fabric and AWS
• Experience working with and interpreting SAP data

SOFT SKILLS AND COMPETENCY REQUIREMENTS

• Fast learner and self-starter with strong problem-solving and time-management abilities
• Strong organizational skills with the ability to multi-task in a fast-paced, dynamic environment
• Ability to coordinate and collaborate effectively with cross-functional teams
• Strong verbal and written communication skills
• High level of interpersonal and entrepreneurial skills to understand business needs and develop practical solutions
• Excellent analytical abilities with high attention to detail.
• Demonstrates accountability, teamwork, innovation, and adaptability in ambiguous contexts.

COMPUTER SKILLS REQUIRED

• Advanced SQL
• Microsoft SQL Server
• Azure Data Factory / SSIS
• Power BI
• Microsoft Office (Excel, Word, PowerPoint)
• SAP data tools

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OBJECTIVE OF ROLE

• The IT Project Manager is responsible for the end-to-end delivery of IT initiatives, ensuring projects are delivered on time, within budget, and agree quality standards. The role focuses on execution excellence, coordinating resources, vendors, and stakeholders to deliver predictable outcomes while managing risks, dependencies, and change. Driving organisational change management is also a vital part of the role.
• This role is accountable for how initiatives are delivered, working closely with Business Relationship Managers, the Digital Operational Excellence Lead, and technical teams to ensure successful implementation and transition into operations.

KEY RESPONSIBILITIES

End-to-End Project Delivery:

• Plan, execute, and close IT projects in line with agreed scope, timelines, and budgets
• Ensure delivery activities are structured and coordinated
• Manage project teams, vendors, and dependencies

Risk, Issue & Dependency Management:

• Proactively identify and manage project risks and issues
• Escalate risks appropriately with mitigation plans
• Manage interdependencies across initiatives and teams

Delivery Governance & Reporting:

• Ensure projects follow agreed governance, standards, and controls
• Maintain accurate project documentation and reporting
• Support decision-making through transparent reporting

Change, Transition & Handover:

• Coordinate change and release activities
• Ensure solutions are transitioned smoothly into operations
• Work with OE Lead to support adoption and benefits realisation

Support Innovation Pipeline

Requirements
KNOWLEDGE & EXPERIENCE REQUIREMENTS

• 5+ years’ experience in process improvement, operational excellence
• 4+ years IT Project Management
• Strong exposure to digital transformation initiatives
• Proven experience delivering complex, multi-stakeholder initiatives
• Experience managing external vendors and system integrators
• Exposure to regulated or compliance-driven environments advantageous
• PMP, PRINCE2, Agile, or equivalent (Advantageous)

SOFT SKILLS AND COMPETENCY REQUIREMENTS

• Highly organised with strong planning, coordination, and attention to detail
• Strong execution, follow-through, and ability to drive results independently
• Clear, confident communicator with excellent facilitation skills
• Effective stakeholder and vendor management, with strong influencing ability
• Strategic and systems thinker with solid commercial awareness
• Comfortable managing ambiguity, change, and making trade-off decisions
• Calm under pressure with strong prioritisation and sound judgement
• Outcome-driven with high accountability and ownership
• Able to challenge constructively and demonstrate assertiveness
• Strong leadership presence and ability to influence without formal authority
• Analytical and structured thinker with strong logical reasoning skills
• Pragmatic problem-solver with effective decision-making capability
• Capable of operating across both technical and business domains
• Skilled in negotiation and strategic demand management

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OBJECTIVE OF ROLE

• To ensure that efficient and cost-effective business solutions and processes are in place to address business needs/requirements. The role involves supporting, researching, analysing, building / developing, validating, documenting requirements, and finding solutions that will support the growth of business and making sure that are up to date with technology .

KEY RESPONSIBILITIES

Management of IT Service Delivery and Support

• Design, Build and implement relevant software solutions / Applications
• Facilitate design sessions with implementation teams to define solutions
• Create, analyse, and validate detailed functional specifications
• Testing of Solutions / Applications
• Share knowledge with other IT Teams i.e. Service Support

IT Governance

• Formulate technical requirements specification based on business requirements
• Assess and remediate any security vulnerability that may exist in technology

Stakeholder / Customer delivery

• Collaboration with clients / stakeholders to gather and understand business requirements
• Provide Application support and training for clients
• Train clients on new and existing Applications
• Build Stakeholder relationship 

Innovation

• Identify current and future state business processes
• Drive business enabled innovation using technology
• Assess and refine existing processes, and develop new where necessary, to support the strategic direction of the organization

Requirements
EDUCATIONAL REQUIREMENTS

• Matric / Grade 12
• Diploma / Degree in Information Technology or equivalent work experience (5+ years in an IT environment)

KNOWLEDGE & EXPERIENCE REQUIREMENTS

• Extensive experience in Service management environment / Supporting the user Community and key stakeholders with proven experience of service support in a matrix approach with internal and external resources which may not be direct reports.
• Experience in the developing solutions using PowerApps, Microsoft Forms, Power Automate
• ITIL certified is an advantage
• ServiceNow development / Administration is an advantage

SOFT SKILLS AND COMPETENCY REQUIREMENTS

Excellent analytical and technical skills
Facilitation

• Integrity & Honesty
• Customer Focused
• Persistence, Patience
• Innovative
• Results oriented
• Effective Problem solving and troubleshooting
• Accuracy & attention to detail.
• Self-development orientation.
• Dedication.
• Self Confidence.
• Assertiveness.
• Logical & Lateral thinking.
• Information Seeking.
• Persuasive, negotiation
• Ability to facilitate relations between business and technology departments

COMPUTER SKILLS REQUIRED

• Microsoft PowerApps, Microsoft Forms, ServiceNow
• Power Automate, Power BI
• SharePoint Administration
• Microsoft Word, Excel, PowerPoint, Visio
• SAP (ERP system)

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OBJECTIVE OF ROLE

• The IT Business Relationship Manager (BRM) is a senior strategic partner responsible for aligning IT capabilities with business priorities within SA Commercial. The role acts as the primary interface between business leadership and IT, shaping demand, translating business strategy into value-driven technology initiatives, and ensuring measurable business outcomes through effective prioritisation, delivery alignment, and adoption. The BRM is accountable for maximising value realised from IT investments.

KEY RESPONSIBILITIES

Partnership and relationship management

• Partnership and relationship management: Operating as the dedicated front-office face of IT within business leadership meetings to ensure IT roadmaps are synchronised with departmental goals.
• Contribute to the business partner leadership team by actively partnering with business peers to determine and articulate strategic direction

Strategic demand shaping

• Strategic demand shaping: Proactively engaging with business to challenge, refine and translate operational wants into strategic requirements.

Demand prioritisation and delivery alignment

• Work closely with SA Commercial IT Business Analysts and delivery partners to ensure that business demand is assessed and prioritised.
• Trusted advisor to business partners
• Partner with the delivery teams to ensure a healthy and well-managed initiative portfolio.
• Align with delivery partners post-launch to audit if the technical solution actually delivered the promised business outcome
• Use cases added to prioritised implementation backlogs
• Ensure business value realization and optimization, from value plans through consultancy, business case development, financial awareness, managing expectations, and identifying opportunities to add value
• Ensure project and initiative progress, including consistent and effective communication.

Governance and Risk

• Ensuring risks are documented and managed.
• Ensuring solutions are aligned to GDT frameworks and governance standards

Support Innovation Pipeline

• Use knowledge and awareness of industry and technology trends and digital advances as they relate to new opportunities and business needs

ROI Projections and Business Value Realisation Tracking

• ROI Projections
• Accurate budgets and forecasts for implementation initiatives
• Initiatives that are aligned to corporate strategy
• Business Value Realisation

Requirements
EDUCATIONAL REQUIREMENTS

• Minimum education Matric/Grade 12
• Relevant diploma or degree/business related qualification (Engineering or IT qualification preferrable)

KNOWLEDGE & EXPERIENCE REQUIREMENTS

• Minimum experience 5 years business experience
• Experience in Pharma or FMCG environment will be advantageous

SOFT SKILLS AND COMPETENCY REQUIREMENTS

• Effective planning, organising and co-ordinating
• Assertiveness
• Strategic Demand Management
• Advanced Negotiation skills
• Strong capabilities in logical reasoning
• Results driven
• Effective problem solving and decision making
• Commercial and strategic awareness
• Independent and self-directed individual that can drive execution
• Influencing capabilities
• Effective interpersonal skills
• The ability to communicate effectively (written and verbal) is essential
• Attention to detail
• Project management skills
• Ability to think strategically and innovatively
• Diplomatic, approachable
• Strong listening skills
• Conflict Management
• Commercial acumen
• Accountable

COMPUTER SKILLS REQUIRED

• Computer skills: Office 365, ServiceNow, SAP (Preferred).
   

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OBJECTIVE OF ROLE

• The role undertakes responsibility for administrative support for the pharmaceutical tasks within the Quality Assurance (QA) function of the Quality department for Pharmacare Limited, ensuring company compliance with sound quality assurance (QA) principles and requirements, Aspen Group and Third-Party Alliance partner policies and procedures and in accordance with GxP guidelines, The Pharmacy Act, Act 53 of 1974 as amended, the Medicines and Related Substances Act, Act 101 of 1965 as amended, and any other relevant legislation and guidelines relating to the import, export, manufacture, packing, testing, warehousing and distribution of medicines in South Africa and SADC, thereby ensuring that the products meet the intended quality, safety and efficacy standards and requirements as required of the MA holding entity, Pharmacare Limited..
• To perform administrative pharmaceutical tasks and support the Quality department under the direction and supervision of the Quality Lead – Quality Assurance

KEY RESPONSIBILITIES

General Operational Activities

• Execute daily tasks and work instructions according to the relevant SOPs.
• Adhere to agreed Key Performance Indicators (KPIs)
• Support the continuous development and improvement of the Quality function while upholding Aspen core values
• Operate computer systems by capturing data, printing standard reports, etc.
• Perform reconciliations of data.
• Update and maintain databases.
• Update and Maintain Trackers
• Edit and format SOPs as associated documentation as and when required
• Generate reports as per instruction.
• Collating data for ad hoc requests
• Verify and interpret the accuracy of data and audit documentation.
• Ensure that all relevant documentation gains the necessary signatures for completion.
• Maintain accurate filing and retrieval of documentation
• Perform any other administrative tasks relating to your work as and when required
• Effective management and utilisation of resources to keep processes cost effective

Customer Service

• Responding to enquiries in a timely manner
• Ensuring good relations and communications with all members of the team, and responding politely and in a timely fashion to internal and external customers
• Working with all members of staff, cross-functionally, to maintain and develop the positive progressive culture within Aspen

Training

• Assist with training of on QA Departmental SOPs
• Maintain training matrix for the QA Department.
• Assist with routine/ non-routine competency assessments of staff of the QA departments

Quality Management Systems and GxP Compliance

• Observing and complying with GxP requirements (e.g. GMP, GWP, GDP, GLP, GDP, etc) as outlined by guidelines, the company Policies, SOP’s, processes and written instructions in all tasks and activities
• Complete all records and reports timeously and accurately as described in the relevant SOPs, protocols and associated documentation
• Ensure that products are handled according to the required SOPs and documentation
• Complete Change controls, change actions, Deviations, CAPA, Effectiveness checks, Audit Finding records in accordance with the requirements of the QMS Due dates
• Manage the Deviation inbox.
• Log, Assign and track Deviation on the Deviation Tracker and eQMS
• Upload Executed documentation in eQMS

SOP Management:

• Assisting with updating and uploading of required SOPs/ Work Instructions/ SFs for the Quality Assurance Dept
• Assist with Compilation or ensuring compilation of work instruction or SOPs if gaps are identified or change in/new processes identified for the QA Department.
• Format editor for QA Department SOPs to ensure it complies with format requirements

Master Documents:

• Upload relevant master documentation onto electronic document management system
• Enforce implementation of document management processes as per procedure.

Vendor Management:

• Manage and Update Audit and TQA Tracker / Databases.
• Compile Vendor Qualification forms post CAPA response approval.
• Management of Manufacturing licenses and GMP certificates of all Aspen Pharmacare vendors.

External / Internal Audits Management:

• Coordinate audits relating to document and information management
• Coordinate and provide support during external and customer and statutory external audits

Scheduling and Prioritising Post-Importation Testing (PIT) with the Labs

• Scheduling and prioritising with the labs for PIT.
• Track testing status of products at the labs and provide feedback to the relevant parties.
• Ensure all lab issues and delays are escalated to the relevant parties for investigation.

Samples Requests and Retention Management

• Request samples required for batch review and PIT testing from the relevant Aspen / Third Party warehouse.
• Request annual stability samples from Vendor, Aspen or Third-Party Warehouse
• Monitor progress of sample receipt and highlight any delays to the relevant warehouse personnel and QA team members.
• Keep track of the time taken to receive samples from the warehouses, highlight this to relevant teams and assist in finding solutions to ensure quicker turnaround time for sample receipt
• Ensure samples are correctly stored, easily retrievable, and available for review during release process.
• Ensure that relevant courier parcels are sent off timeously and to the correct address.
• Liaise with Courier Company on details of delivery.
• Address any delays in delivery of parcels with Courier Company.

Management of Lab set-up and Non-stock SAP Purchase Requisitions

• Initiate of non-stock purchase requisitions on the SAP system for Stability and Compliance trials, PIT, PITE etc.
• Ensure that the non-stock purchase requisitions are accurate and actioned timeously to prevent delays in QA processes.
• Provide the Buyers with the necessary information for creation of the non-stock purchase order.
• Order any Reference Standards and Columns, where required for Aspen products, for the PIT lab.
• Provide feedback on status of lab set-up and Launch meeting.
• Vendor Audit Invoices for cross charge or requisition creation.

Waste Management

• Ensure that there are written procedures describing the action to be taken for waste.
• Manage the coordination of product waste destruction, in consultation with PA Woodmead QSM for products/samples at Woodmead.
• Liaise with the necessary Third-Party Waste Destruction Service Provider/s relating to Waste Management requirements.
• Ensure that all responsible departments/divisions have necessary controls and documentation in place for product waste management.

Maintenance of Electronic QA Folders and Spreadsheets

• Save product information (e.g. COA) received in the relevant QA folders.
• Update the daily block list with regards to progress of the products in QA awaiting release.

Office Administration

• Ensure stationary are ordered as and when required
• Ordering and Managing of Office consumables including Fruits / Tea / Coffee / Toiletries etc

Continuous Improvement

• Identifying gaps within current processes and investigation and proposing ways to close the gaps
• Identifying ways to streamline processes, resulting in greater efficiency and productivity
• Ensuring the necessary information and statistics generated by the department is accurate and easily retrievable

Other

• Manage Projects assigned to you as per guidelines from the line manager and as per agreed timeframes
• Regularly provide feedback on progress of projects and highlight any issues that require manager’s attention
• Adherence to company HR Policies and Procedures
• Adherence to Company Health and Safety Policies and Procedures
• Participate in training programmes
• Any other duties as assigned by line manager / HOD

Requirements
EDUCATIONAL REQUIREMENTS

• Matric (Grade 12)

KNOWLEDGE & EXPERIENCE REQUIREMENTS

• A minimum of 1-year administrative experience
• Experience in a Quality GxP-accredited pharmaceutical environment (preferably in an MA Holding entity, Distributor, Wholesaler, or manufacturing facility)
• Experience with electronic quality management systems (QMS)
• Sound knowledge of Good Manufacturing Practice and Good Documentation Practices.

SOFT SKILLS AND COMPETENCY REQUIREMENTS

• High level of integrity, ethical values and confidentiality
• Good decision making
• Customer focus / service & outcome orientated
• Initiating action, follow up and time management
• Positive, diligent and hard worker (Can do attitude)
• Self-motivated and quality orientated
• Problem solving, attention to detail and analytical skill
• Planning, organizing and prioritization skills
• Able to work independently and within a team
• Initiative and information seeking
• Accuracy & Tenacity
• Flexibility and tolerance for ambiguity
• Capacity for resistance to stress
• Ability to multitask and strong proven follow-up skills is a requirement.
• Excellent communication skills, including verbal and written proficiency in the English language

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OBJECTIVE OF ROLE

• To promote and generate sales on key product portfolios to pharmacies on both ethical and generic ranges. In addition to mentioned objective, the position will also be responsible for building and maintaining strong business relationships with pharmacy decision makers, in order to drive net sales revenue.

KEY RESPONSIBILITIES

• Achieve and exceed set sales targets and market share objectives.
• Effective implementation of sales and marketing strategies.
• Effective management of the regional territory by means of planning, territory analysis, customer targeting and call coverage of identified customer base.
• Establishment of positive relationships (mutual trust and respect) with customers and other stakeholders.
• Manage key customer sales and effective relationship management.
• Providing ongoing customer support.
• Add value to an entrepreneurial climate.
• Effective territory expense management and control.
• Active engagement with team members & piers in order to build an exciting and high-performance team and company culture.

Requirements
EDUCATIONAL REQUIREMENTS

• Matric
• Tertiary qualification would be advantageous.

KNOWLEDGE & EXPERIENCE REQUIREMENTS

• 1-2 years proven sales track record is essential.
• Previous basket experience/exposure would be an advantage.
• Valid driver’s license and own vehicle.
• Existing relationships with key customers in the territory would be advantageous.
• Product knowledge on both Aspen and competitor products
• Effective territory management
• Knowledge of basic financial calculation i.e. Gross Margins, mark-ups.

SOFT SKILLS AND COMPETENCY REQUIREMENTS

• Product knowledge on both Aspen and competitor products.
• Effective territory management.
• Knowledge of basic financial calculation i.e. Gross Margins, mark-ups.
• Analyzing of Aspen in house data and external data sources.
• Strong ability to effectively communicate with both internal and external customers.
• Administration skills – ability to comply with the required administration standards associated with this position.
• Ability to work under pressure, to set priorities and to demonstrate time management skills.
• Creativity and flexibility – the ability to work in a changing environment and to adapt to different situations.

go to method of application »

OBJECTIVE OF ROLE

• Will be responsible for managing Key Accounts via driving and implementing Key Account Operational Plans aligned to the Strategic and Tactical Business Portfolio Plans. The successful incumbent will be responsible for Pharmacy Wholesalers and Corporate Pharmacy Key Accounts. The Key Account Manager will be responsible for driving the achievement of the sales budget for the Consumer division, managing net revenue, operating income and trade expenditure. You will be required to collaborate and work cross-functionally and inter-departmental with Marketing, Sales, Finance, Supply Chain, Legal, Compliance and 3rd Party Logistics. Ensure the adherence to Aspen policies, systems and procedures.

KEY RESPONSIBILITIES

• Ensure all financial and non-financial objectives are achieved for Key Accounts as set by the Consumer Head in collaboration with the KAM Lead.
• Plan, implement, execute and monitor sales activities to drive performance on a national and regional territories.
• Be accountable and drive goals and objectives that are channel specific that include and not limited to Corporate Pharmacy, Retail and Pharma Wholesaler.
• Work closely with Finance and Debtors’ Team managing Operating Expenses and Debtors’ Management.
• Liaise with finance and legal department in coordinating and negotiation of trading agreements and expenditure tracking and management.
• Identify and develop new business opportunities in both sales channel and product portfolio.
• Ensuring all strategic negotiations become operationally visible through daily interaction and communication with sales, marketing teams and management.
• Prepare and manage budgets according to operational requirements and robust expenditure management.
• Monthly achievement & reporting on budgets
• Methods for improving customer services are proposed, developed and continuously updated.
• Ensure Aspen remains the partner of choice in key product categories.
• Implement improvement in services and products via execution of channel-specific tactics.
• Ensuring adherence to legislation, the Self-Care Association marketing Code and Aspen’s values, policies and procedures

Requirements
EDUCATIONAL REQUIREMENTS

• Matric
• A degree/ diploma / courses in relevant commercial/ healthcare environment (Advantageous)

KNOWLEDGE & EXPERIENCE REQUIREMENTS

• Min 3-5 years Sales / Marketing / Key Accounts management experience within the pharma industry
• Experience in setting and strategizing account budgets and tactics, including forecasting.
• Experience in customer negotiations i.e., Trade / Contracts etc.
• Strategic Market understanding and knowledge are essential.
• Substantial expertise and proven Customer Relationship Management
• Industry and market knowledge of FMCG landscape across various key account channels
• Knowledge of future trend analysis and strategic marketing
• Pharmaceutical industry experiences including laws (e.g., pricing, marketing) are essential
• Ability to gain product knowledge
• Knowledge of commercial and customer processes is very important
• Customer data analytics and use of customer tools
• Experience in P&L, Budgeting and Account Finance

SOFT SKILLS AND COMPETENCY REQUIREMENTS

• Planning, time management, budgeting, and forecasting
• Strategic thinking and entrepreneurial mindset
• Problem solving, trend analysis, and data-driven decision making
• Logical, enquiring, and commercially astute thinking
• Effective communication, negotiation, and leadership
• Strong customer focus, cultural awareness, and teamwork
• Self-motivated, proactive, and resilient under pressure
• High integrity, confidentiality, and commitment to growth