Group Analyst - Tax Application Support Services (Durban North) at Aspen Pharma Group

JOB PURPOSE:

• Operational role in the Group Digital Technology team. The Group Analyst: Tax Application Support Services is responsible for supporting, maintaining, and enhancing Aspen’s tax technology ecosystem, including tax calculation engines, compliance applications, reporting tools, and integrations with ERP, finance, and commercial systems. The role will furthermore assist in SAP Financial Accounting system support.

KEY PERFORMANCE AREAS:

Application Support & Issue Resolution

• Deliver high-quality L1/L2 support for tax applications and SAP FI 
• Ensure timely resolution of incidents within defined SLAs 
• Perform root cause analysis for recurring issues 
• Maintain accurate support documentation and knowledge articles

Tax Configuration & Rules Management

• Maintain and update tax codes, rates, and business rules 
• Ensure configurations are compliant with local tax regulations 
• Validate changes in test environments before production deployment 
• Support new business requirements (entities, products, jurisdictions) 
• Integration & Data Flow Stability
• Ensure stable integrations between tax systems and ERP (SAP ECC/S4HANA) 
• Monitor and resolve data interface failures and inconsistencies 
• Maintain data accuracy and reconciliation across systems 
• Collaborate with integration teams for seamless data flow

Tax Compliance & Reporting

• Support accurate and timely tax reporting (VAT/GST, SAF-T, statutory reports) 
• Enable e-invoicing and digital tax compliance processes 
• Ensure data availability and integrity for compliance submissions 
• Maintain reporting templates and validation mechanisms

Change Management & Testing

• Manage end-to-end change lifecycle (requirements → UAT → deployment) 
• Develop and execute test scripts and regression testing 
• Ensure compliance with IT governance and change control frameworks (GxP) 
• Maintain functional and configuration documentation

Audit, Controls & Compliance

• Ensure adherence to SDLC/ GxP / ITGC and audit requirements 
• Maintain audit trails, logs, and approvals 
• Support audit requests and provide evidence and documentation 
• Enforce data integrity, access controls, and segregation of duties (SoD)

Continuous Improvement & Optimization

• Identify and implement automation opportunities 
• Improve system performance and tax logic accuracy 
• Enhance process efficiency and user experience 
• Drive ongoing system and process improvements

Requirements

• Bachelor’s degree in accounting, Finance, Information Systems, or related field. 
• SAP FI certification preferred 
• Deep understanding of tax processes (VAT/GST, indirect tax, withholding tax, corporate tax concepts). 
• 5+ years of experience in tax applications and financial systems support 
• Hands-on experience with ERP systems (SAP ECC / S4HANA) 
• Experience supporting tax engines (e.g., Vertex, TRCS) and e-invoicing platforms 
• Exposure to integration support between ERP, billing, procurement, and reporting systems 
• Experience in digital tax compliance and statutory reporting (VAT/GST, SAF-T, etc.) 
• Practical experience in L2/L3 application support, troubleshooting, and issue resolution 
• Experience working with global/multi-jurisdiction tax environments
• Strong understanding of tax processes
• Experience in ERP tax configuration
• Understanding of tax rules, rates, and jurisdictional logic
• Familiarity with data validation, transformation, and reconciliation 
• Knowledge of integration concepts and data flows 
• Practical experience of ITIL processes (Incident, Change, Problem Management) 
• Knowledge of digital tax compliance platforms and e-filing systems
• Providing L1/L2 support for tax and financial applications 
• Handling incident management, troubleshooting, and root cause analysis 
• Managing and resolving support tickets within SLA timelines 
• Maintaining support documentation, knowledge base, and logs
• Configuring and maintaining tax codes, rates, rules, and exemptions 
• Managing tax logic across multiple jurisdictions 
• Supporting new business scenarios (territories, products, processes) 
• Validating configuration changes in test environments before deployment
• Supporting integrations between: 
• ERP systems (SAP ECC / S4HANA) 
• Billing / commercial platforms 
• Procurement systems 
• Reporting tools 
• Monitoring data interfaces, queues, and batch processes 
• Resolving integration failures and ensuring data reconciliation