IT Engineer at Blue Label Telecoms

Responsible to ensure the stability, integrity, and efficient operation of the in-house

information systems that support core organizational functions. Through monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems.

Key Performance Areas:

Operational Planning and Management

• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
• Propose and create system design models, specifications, diagrams, and charts to provide direction to development teams.
• Perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies
• Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
• Ensure system connectivity of all servers, shared software, groupware, and other applications.
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
• Ensure compatibility and interoperability of in-house computing systems.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Provide orientation and training to end users for all modified and new systems.
• Maintain a service orientated IT operations function that supports ongoing operations to drive efficiency, quality and customer service.
• Ensure adherence to service level agreements and manage to deliver on agreed performance levels for application availability, response time and network performance.
• Ensure the protection of IT assets and the integrity, security and privacy of information as per defined policies.
• Drive the implementation of strategies and plans for the technical infrastructure, operational enhancements and application architecture and execute the plan.
• Identifying and evaluating inefficiencies and recommending optimal operations business practices, and system functionality and behaviour
• Manage the existing solutions and IT operational applications
• Provide onsite or remote access diagnoses and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques
• Serve as a technical expert providing support to the other IT Technicians and IT Operations team in general
• Provisioning of servers according to strict guidelines with attention to detail and documentation
• Installation and upgrading of complex IT equipment, networks and systems
• Maintaining and documenting of all work performed as well as strict usage of the call logging systems to ensure open communication with the whole team
• Administer, implement, and provide technical support of applications and associated hardware utilizing a specialized set of diagnostic tools with elevated privileges
• Operation and administration of most of the IT systems used to manage, monitor and configure all the technical systems in the environment 
• Manage access and security of systems in accordance with policies

Acquisition and Deployment Management

• Collaborate with systems architecture and operations teams to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
• Execute planned operations and deployment activities, as well as preventive maintenance
• Post production monitoring, and troubleshooting of product/services
• Proactive monitoring, evaluating, recommending, testing of new and existing platforms
• Thorough understanding of the application architecture, functional capabilities and technical infrastructure, both current and future state

Minimum Academic, Professional Qualifications & Experience required

• Bachelor's degree in Computer Science/ Engineering or related discipline
• Minimum 6+ years of related experience
• Experience using client, console and web based management tools.
• Experience in working with Application and Infrastructure monitoring solutions.
• Data Centre experience.
• Knowledge of infrastructure and software environments, programs, methodologies, procedures and policies.
• Advanced troubleshooting skills, with deep experience in systems, network and server infrastructure, with a proactive problem prevention-oriented problemsolving mindset.
• Active Directory and Group Policy design, testing and implementation.
• VLAN management and setup.
• Professional diagramming and completing of relevant documentation.
• Network monitoring, troubleshooting and systems management experience.
• Network disaster recovery planning and testing.
• Networking - Has a good understanding of networking and TCP/IP.
• SDwan - Meraki, Viptela.
• Switches - HPe Comware, Cisco, Procurve.
• Firewalls - Iptables, Checkpoint, Fortigate.
• Load balancers - F5, Kemp, netscaler.
• Storage - Tintri, Netapp, Fibre Channel experience.
• Hypervisor - Vmware, Hyper-V, RHEV.
• Cloud - Azure, AWS, Google Cloud.
• Backups - Commvault, Symantec, Veeam, Netbackup.
• Microsoft - Active directory, Exchange, Office365.
• Linux - RHEL, Centos, Ubuntu.
• Server hardware - HPe Blade systems.