IT Environment Manager - JHB at RMB - Rand Merchant Bank

Job Description

We have recently moved over to our new HC Platform and during the cutover period we were not able to onboard all successful candidates. In order to do so, we now need to open our platform for the sole purpose of onboarding the successful candidates. You are therefore seeing this advertisement as part of an onboarding process. This position is not vacant, the position has already been filled. Please do not apply for this position. All applications to this role will be automatically declined. Thank you for your understanding but please browse our career site for exciting opportunities available to you

• Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomes
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
• Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
• Anticipate consequences and adapts problem solving based on continual feedback
• Act speedily to resolve problems queries and complaints
• Adapt communication styles to meet the needs of different audiences
• Research and identify ongoing issues and trends
• Propose solutions to stakeholders
• Co-ordinate, implement and monitor agreed solutions
• Work with relevant parties to provide oversight and support regarding changes to an application, on request from any stakeholder, and once the change has been finalised, deploy it into the testing environment
• Support and oversee the testing of the change, and once signed off, deploy into the live environment and provide ongoing monitoring and support
• Resolve, communicate and as required escalate any issues or bottlenecks that arise during the process
• Ensure that changes are deployed in a controlled manner in accordance with relevant regulations policies and procedures
• Monitor the application to ensure it performs optimally within acceptable parameters
• Investigate diagnose resolve and or appropriately escalate problems
• Provide clients with second-level support
• Ensure applications are maintained according to FRG and RMBs governance risk and security protocols and procedures
• Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Stay relevant and up to date with legislations and new developments
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
• Take ownership of personal career development leveraging formal and informal opportunities
• Read situations and organisational realities
• Set aside personal agenda for the greater good
• Act in an ethical transparent and morally defensible manner including highlighting unethical practices
• Share debate and communicate learnings
• Flag and debate issues constructively
• Promote a friendly cooperative climate