Job Opportunities at Nedbank

Job Purpose

• To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.

Job Responsibilities

• To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.  Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
• Improve client service through delivering relevant products and services according to client needs.
• Maintain and build a portfolio of high value, and complex clients.
• Unearth client sales / solution opportunities and execute on these opportunities.
• Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems. 
• Build and maintain effective professional relationships with high value profile clients through contact management.
• Deliver banking solutions that meet client needs.
• Understand client's business, personal and household needs.
• Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business / personal and household requirements.
• Proactively engage clients in a manner that is relevant to their specific circumstances.
• Collaborate with specialists in client engagements to cross sell and create value based solutions. 
• Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
• Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
• Facilitate clients compliance correctness in line with Nedbank internal and regulatory standards.                  Identify and resolve any work related obstacles and problems and escalate to senior management.
• Contribute to the improvement of policies, procedures, standards and processes by applying own experience and insights where applicable.
• Understand the bank's risk and credit policy and manage client expectations accordingly.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Comply with internal standard procedures to facilitate the execution of client requirements. 
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction. 
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree in Business / Finance / Marketing  (e.g. B.Comm, Certified Associate of the Institute of Bankers ), FAIS full Qualification

Minimum Experience Level

• Minimum 5 years in a banking environment (2 of which as a relationship banker).

Technical / Professional Knowledge

• Microsoft Office
• Interpersonal Skills/ Client Relationship
• Business writing
• Business terms and definitions
• Relevant regulatory knowledge
• Data analysis
• Business Acumen
• Decision-making process
• Principles of financial management
• Governance, Risk and Controls

Behavioural Competencies

• Building Networks
• Building Trusting Relationships
• Business Acumen
• Driving for Results
• Global Perspective
• Portfolio Management
• Sustaining Customer Satisfaction
• Targeting Sales Opportunities

Closing Date - 25 September 2026

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Job Purpose

• To manage and lead a team of administrators in order to facilitate the processing of both internal and external client instructions on behalf of the relevant department

Job Responsibilities

• Minimise expenses by using cost effective processes and staying within the operational budget
• Ensure turnaround times are met through processing financial transactions within the Service Level Agreement (SLA) requirements
• Ensure effective management of work by adhering to stipulated timeframes and quality delivery of work
• Develop and maintain collaborative relationships with external clients through offering quality service and meeting turnaround times.
• Manage trusting working relationships with internal stakeholders through engagement sessions, appropriate reporting and regular communication
• Ensure client satisfaction by understanding and meeting their required needs
• Manage the performance of staff by putting in place resource plans that include work allocation and clear accountability
• Manage quality of work by performing quality checks and taking corrective action where necessary
• Improve the performance of the team through multiskilling, job enhancement, process improvement etc.
• Manage quality of work by ensuring process standards are implemented and continuously met and corrective action where necessary
• Drive operational improvement by identifying and implementing appropriate solutions
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by  following the recruitment process when recruiting talent.
• Maintain a capable high performing team and  ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Ensure transformational targets are met  for own team through consideration of targets during the staff recruitment, retention  and training process and utilising suppliers listed on the preferred supplier list.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Minimum Experience Level

• 2 years or more Team Leader / Leadership experience within a banking / insurance environment.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Essential Certifications

• NQF level 5 FAIS qualification
• RE 1 Certificate

Technical / Professional Knowledge

• Business administration and management
• Client service management
• Communication Strategies
• Diversity management
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements

Behavioural Competencies

• Coaching
• Customer Focus
• Decision Making
• Building talent
• Influencing
• Planning and Organizing

Closing Date

• 24 September 2026

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Job Purpose

• The System Integration TPO owns the end-to-end integration architecture and delivery for the NAR core banking and channel modernisation programme, acting as the single point of accountability for how Temenos connects to the surrounding technology estate across all five subsidiaries.
• This spans both internal integration between core banking, channels, payments, and data platforms as they’re being built, and integration back into the broader Nedbank Group application landscape, including Group finance, risk, data warehousing, CRM, and other shared enterprise services that NAR depends on or feeds into.
• The Lead defines and governs the integration patterns (API, event-driven, file-based), maintains the integration architecture blueprint and interface catalogue, and sequences build and testing across value streams so each country isn’t reinventing the same interface differently, while ensuring alignment with Group’s existing application and integration standards.

Job Responsibilities

• Lead the portfolio of assets, leading the POCLAC - accountable for the final decision making on all asset related matters, including, agreeing to target state versus transition state (technical debt) decisions aligned to enterprise aspirations (including pan-African, Africa Representation Offices and Offshore entities)
• Ensure alignment and achievement of strategy and create a competitive advantage by translating the Nedbank and business strategy into an asset strategy.  
• Define, maintain, and communicate the asset maturation strategy and roadmap in response to journey, asset and business needs.
• Assist in realising the commercial goals of the organisation.
• Develop and introduce a people strategy that will create a culture that drives the cluster and Nedbank's vision and values. 
• Build a sustainable high-performance team by developing modernised skill sets.
• Ensure the leadership agenda has been embraced by the division/function. 
• Build a culture of excellence/continuous improvement. 
• Contribute to team effectiveness by participating in the recruitment and selection of senior staff and building a proper talent pipeline. 
• Contribute to a culture of transformation by participating in culture building initiatives, business strategy, and CSI.
• Ensure alignment to governance and compliance requirements through establishing and managing appropriate risk practices.
• Accountable for the maintenance and prioritisation of the consolidated portfolio backlogs with input from CRM's/BITES, Product Owners and Journey POCLACS.  
• Ensure a stable, resilient and reliable environment to the business; place appropriate emphasis on all matters relating to IT Risk, specifically with respect to the centralisation of IT systems
• Plan, execute, monitor and control activities over an Enterprise Disaster Recovery environment for the specific assets assigned to the POCLAC.
• Accountable for the compliance and data integrity and lineage of the applicable assets.
• Develop and implement a strategy to build a differentiated culture by analysing relevant surveys and information. 
• Measure the effectiveness of differentiated culture plan through staff and client feedback and ensure corrective action plans are developed and implemented.
• Facilitate the adoption of suitable chapter frameworks and drive the adoption of the skill transformation in collaboration with the relevant chapters.
• Ensure economic value is derived from all activities, meeting all jointly agreed POCLAC budget commitments. 
• Leverage opportunities to create a competitive and commercially successful function.  
• Accountable for the optimising the TCO of the assets.
• Accountable for an enterprise asset strategy and roadmap, balancing creating technical capabilities that match Journey business capability demand, SME/FCI demand, and keeping the assets healthy and competitive. 
• Ensure commercial soundness and relevance through end-to-end Financial Management of the asset value chain. 
• Accountable for the overall health of the asset, which includes Upgrades, Technical Debt monitoring, and planned removal, ITSM practices, Automated pipeline; RSS of application landscape; Monitoring; High Availability & DR; Data enabled; Componentised; Cloud enabled (where fit); & equipped for all multi-scenario usage.
• Ensure asset innovation execution of the end-to-end life cycle of all portfolio innovation relating to the implementation of innovation efforts according to the agreed organisational methodology and strategy
• Ensure successful innovation and operations delivery.

Job Responsibilities Continue

• Own end-to-end integration architecture and delivery.
• Drive integration between Temenos, Nedbank SA systems and country service providers. 
• Design API, real-time, batch, cloud and on-premise integrations. 
• Build and lead integration teams. 
• Manage Temenos and internal delivery teams. 

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• B.Sc Computer Science, B.Com Informatics, Engineering Degrees

Minimum Experience Level

• 11 Years+ Leading a multidisciplinary virtual team to deliver a technical capability to a large corporate organisation
• 10+ years integration leadership experience. 
• Strong API, middleware, cloud, microservices and enterprise integration knowledge. 
• Banking experience advantageous but not mandatory. 
• Temenos/T24 experience advantageous

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Job Purpose

• Ensure the smooth and efficient operation of the Social Impact Unit. This includes managing, defining and executing financial transactions, contracts, contractual relationships, automation processes, governance requirements and data management.
• Additionally manage through the team all logistical requirements for governance and formal meetings with Trusts, stakeholder communication, and identifying risks which contributes to the overall performance and success of the Unit. Set and update policies as well as implement those across the enterprise where required 

Job Responsibilities

Payments:

• Develop and implement payment strategies to optimise processes and reduce costs
• Oversee all company payments and transactions to ensure accuracy and reduce time to complete
• Ensure all payment operations adhere to legal and company policies to minimise risk to the business

Contracting:

• Manage all contractual agreements with suppliers, vendors, and partners and negotiate contract terms to ensure they are in the company's best interest.
• Ensure all contracts are executed in accordance with corporate goals and legal requirements to support the company's strategic objectives and maintain legal compliance.

Automation:

• Identify operational processes that could be improved through automation to enhance efficiency and reduce manual workload.
• Implement automation processes using appropriate technology to ensure the effective integration of technology and streamline operations.
• Monitor the effectiveness of automation and adjust as necessary to maintain optimal performance

Data Management:

• Oversee the collection, analysis, and management of operational data to ensure accurate and effective utilisation
• Use data to drive decision-making and improve operational efficiency, enhancing overall performance.
• Ensure all data management practices comply with data privacy laws and company policies to maintain legal compliance and protect sensitive information.

Travel Booking:

• Oversee all aspects of employee travel, including managing budgets, booking flights and accommodation, to ensure smooth and efficient travel arrangements.
• Develop and implement travel policies to ensure cost-effectiveness and employee safety.
• Ensure all travel operations comply with company policies and legal regulations to maintain compliance and protect the company.
• Identify and mitigate risks associated with employee travel to ensure the safety and well-being of employees.

Stakeholder Management:

• Act as the key point of contact for stakeholders to facilitate effective communication and collaboration.
• Address stakeholder concerns and queries in a timely and effective manner to maintain strong relationships and trust.

Risk and Governance:

• Identify potential operational risks and governance issues across the Social Impact Unit to proactively address and manage vulnerabilities.
• Implement strategies to mitigate these risks to ensure the stability and security of operations.
• Ensure all business operations comply with regulatory requirements, Nedbank policies, and Social Impact policies to maintain legal and organisational standards.
• Develop governance frameworks to establish clear guidelines and accountability

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BCom Project Management , Business Operations management; Law and governance; Operations 

Preferred Certifications

• Operations Management ; Governance & Risk Management 

Minimum Experience Level

• Total number of years of experience: 3 - 6 years
• Management experience as part of the above years: 3 - 5 years
• Type of experience: Operations & Governance Management

Technical / Professional Knowledge

• Stakeholder Relationship Management
• Client Centred/ Design Thinking
• Attention to detail
• Project Management skills
• Digital skills
• Analytical skills
• Communication skills
• Leadership skills
• Governance and Risk controls

Behavioural Competencies

• Behavioural Competencies
• Business Acumen
• Communication
• Initiating action
• Gaining commitment
• Facilitating change
• Driving execution
• Understanding Industry Trends

Job Post End Date: 22 September 2025

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Job Purpose

• To recommend and or grant credit in order to place quality assets on to the book and continued risk management across Nedbank.

Job Responsibilities

• Conduct in-depth credit reviews and portfolio monitoring of large corporate exposures to ensure alignment with risk appetite and early identification of emerging risks.
• Gain consensus and highlight pertinent credit risk issues by preparing and presenting reports to various forums.
• Contribute to the development and refinement of credit policy frameworks for complex corporate lending, ensuring compliance with regulatory and internal governance standards.
• Facilitate and guide monitoring activities by obtaining legal opinion and directives.
• Establish emerging risks by studying the external environment including competitors and the macro economy.
• Contribute towards financial targets by monitoring and improving credit risk. 
• Identify, establish and maintain relationships with stakeholders to ensure buy-in of monitoring activities and recommendations.
• Deliver expert credit opinions on high-value transactions, including syndicated loans, structured finance, and cross-border exposures.
• Challenge recommendations and policy changes made by the business to ensure thorough understanding of the risk involved.
• Represent Credit Risk by participating in Risk Committees and Forums.
• Ensure that the bank, in its lending practices, treats the customer ethically and fairly by being the customer's voice in Risk Committees and Forums.
• Ensure alignment to changes in regulations and Group Policy by contributing to the maintenance of an up to date credit policy.
• Deliver on the credit risk monitoring plan by managing resources and activities.
• Address immediate and emerging risks by performing ad hoc monitoring exercises.
• Ensure compliance of agreed corrective actions by continuous monitoring.
• Ensure alignment of business to policy and regulations by monitoring and making recommendations.
• Ensure clear direction of activities by establishing and following an annual visitation programme for all regions.
• Ensure accuracy and quality by monitoring work done by team.
• Mentor credit analysts and contribute to building internal expertise in complex credit structuring.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by  following the recruitment process when recruiting talent.
• Maintain a capable high performing team and  ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
• Create a client service culture through various required interventions.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Requirements

• NQF Level 7 or higher qualification in a Financial or Banking-related field is essential.
• A CIMA, Credit Management degree, or equivalent qualification will be advantageous. 
• Minimum 5 years’ experience in Credit Assessment, Evaluation, and Decisioning within a banking environment, specifically involving large commercial or corporate clients with complex financial structures.
• Minimum 3 years’ Business Banking experience evaluating financial statements and credit reports of current and prospective large business clients to determine their creditworthiness.
• Proven track record in managing a large credit portfolio, including high-value and structured lending transactions.
• 1–2 years’ experience in a team leadership or supervisory role will be advantageous.
• Strong understanding of the legal frameworks and regulatory requirements associated with lending and collateral, particularly in the context of large commercial clients.
• Familiarity with credit policy, risk appetite frameworks, and regulatory compliance in a corporate banking environment.
• Valid driver’s license and own reliable vehicle.
• Willingness and ability to travel as required.
• Must have an Individual Credit Mandate of R30Million

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Nedbank policies and procedures
• Principles of financial management
• Principles of project management

Behavioural Competencies

• Communication
• Customer Focus
• Decision Making
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

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Job Purpose

• The role owns end-to-end technical product ownership for Temenos Core Banking, Credit, Card & Payments, ATM & POS, reporting to the Nedbank Africa Regions CIO.
• The role spans platform configuration and integration through to release management and operational stability, ensuring these systems support the bank’s transformation, growth, and straight-through processing ambitions across multiple markets.
• You will work with a multi-disciplinary team and partners to deploy Nedbank Africa Regions new core technology platform. 

Key focus areas:

• Accountable for delivery of the first platform deployment, setting the standard and playbook for future country rollouts
• Technical ownership of the T24 core banking platform, including configuration, upgrades, and multi-country deployment
• Product ownership across credit, card & payments, and ATM/POS technology stacks inherent on Temenos. Strong collaboration required when leveraging enterprise assets and platforms. 
• Driving platform integration and straight-through processing between core banking and surrounding systems
• Managing the technical backlog, release planning, and delivery in partnership with vendors and internal engineering teams
• Building and leading a technical product team, providing direction, coaching, and capability development
• Ensuring platform stability, performance, and compliance across all subsidiaries
• Partnering with business and channel teams to translate commercial requirements into technical delivery

Responsibilities

• Own Temenos deployment factory and country rollout playbook.
• Accountable for all data migration activities.
• Lead cross-country business process standardisation.
• Lead application rationalisation around the core platform.
• Own vendor management for Temenos and implementation partners.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• B.Sc Computer Science, B.Com Informatics, Engineering Degrees

Preferred Certifications

• Preferred - TOGAF, Leading SAFe, Project Management (PMBok/PMI, Prince II etc)

Minimum Experience Level

• 11 years+ experience:
• Management experience as part of the above years:6-7 Years
• Type of experience:1
• 1 Years + Leading a multidisciplinary virtual team to deliver a technical capability to a large corporate organisation

Technical / Professional Knowledge

• Technical skills
• Product management
• Project Management
• Financial management
• Strategy planning and execution
• Vendor Management Skills
• Stakeholder management
• Governance, Risk and Controls
• Relevant regulatory knowledge

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Job Purpose

• To envision, lead and develop fit for purpose, integrated end- to end technical solutions across multiple technologies for the organisation, through inspirational technical leadership and visionary long-term thinking.

Job Responsibilities

• Analyse problems and formulate solution based on organisations boundaries, architectures and constraints:Needs to be achievable and operational, must push boundaries when required and continuously push for improvements.
• Take proposed solutions through relevant governance forums and obtain acceptance for solutions from relevant specialists (domain or technology).
• Collaborate and communicate and obtain buy-in from key stakeholders.
• Decomposition of the solution and assisting with the scheduling/sequencing work and identification of resourcing needs.
• Flesh out designs and contribute to functional and non-functional requirements.
• Assist software designers with lower level designs.
• Troubleshoot issues relating to technical delivery.
• Design with a holistic, robust and sustainable mindset.
• Apply a product management mindset (long term thinking).
• Keep abreast of the technical landscape on how it fits together.
• Understand constraints and risk and make the necessary trade-offs.
• Influence and negotiate with key stakeholders.
• Craft the end to end solution taking into consideration: people, technology, systems and data.
• Future proof end to end solutions as far as possible within the organisation constraints.
• Continuously build and enhance the technical assets that are touched by the solution to ensure long term sustainability.
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.)
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• BSc (Computer Science), BCom (Information Systems). Professional Qualification Level 6 (Look at new degree naming conventions)

Essential Certifications

Preferred Certifications

• Togaf Certification, ITIL (Information Technology Infrastructure Library) or equivalent

Minimum Experience Level

• Min 6  Years experience in similar roles

Technical / Professional Knowledge

• IT Architecture
• IT Concepts
• Systems Analysis and design

Behavioural Competencies

• Technical/Professional Knowledge and Skills
• Decision Making
• Collaborating
• Innovation
• Influencing
• Managing Work
• Continuous Learning

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Job Purpose

• To work with business and projects to identify areas where business processes and performance can be developed or improved.  The aim is to apply business process principals in the analysis of As Is business operations and the creation of the To Be business operating models and business process artefacts.

Job Responsibilities

• Proactively plan process deliverables based on relevant project delivery method
• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time. 
• Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
• Assist in business value & ROI assessment
• Assist in the implementation of performance measurements
• Understanding of process and workflow streamlining, problem resolution, change management, rules capture and rules coding
• Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
• Understand process improvement & Enterprise Architecture frameworks
• Understand process measurements focusing on what metrics to capture and where how to capture them in the process
• Understand when and how to use simulation to measure performance improvement
• Understand and apply industry and company change management policies and practices to process initiatives
• Understand and utilise facilitation capabilities to plan and manage the stakeholder transformation
• Collaborate and coordinate with internal and external stakeholders, including other Nedbank clusters
• Identify training needs for business operation changes and obtain and schedule training and competency testing
• Develop communication plans that will facilitate the planned changes
• Providing progress reports to relevant stakeholders 
• Ability to use BPM related tools including project planning and tracking
• Understand how BPMS and RPA tools are used
• Understand big data concepts and how it will be used for research, customer experience management, and information mining
• Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
• Ability to review project plans and help the project manager define technology needs
• Ability to work with the solution project manager and it to determine the best approach for the technical support side of a solution
• Able to apply Nedbank process methods and practices on process initiatives
• Understand the required risk controls within the risk appetite within their customer domain

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7

Essential Certifications

Preferred Certifications

• LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis

Minimum Experience Level

• 7 - 10 years
• 3 - 5 years Management experience of this
• Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements

Technical / Professional Knowledge

• Principles of project management
• Relevant regulatory knowledge
• Facilitation techniques
• Presentation Skills
• System Development Life cycle(SDLC)
• Functions Specific Policies Procedures and system Knowledge
• Modelling-EPC/BPMN/UML
• Process Design
• Process Measurements
• Analysis
• Business writing skills
• Agile Concepts

Behavioural Competencies

• Continuous Improvement
• Communication
• Collaborating
• Managing Work
• Influencing
• Leveraging Feedback

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Job Purpose

• The purpose of the Data Engineer is to leverage their data expertise and data related technologies, in line with the Nedbank Data Architecture Roadmap, to advance technical thought leadership for the Enterprise, deliver fit for purpose data products, and support data initiatives.
• In addition, Data Engineers enhance the data infrastructure of the bank to enable advanced analytics, machine learning and artificial intelligence by providing clean, usable data to stakeholders.
• They also create data pipelines, Ingestion, provisioning, streaming, self service, API and solutions around big data that support the Bank's strategy to become a data driven organisation.

Job Responsibilities

• Responsible for the maintenance, improvement, cleaning, and manipulation of data in the bank's operational and analytics databases.
• Data Infrastructure: Build and manage scalable, optimised, supported, tested, secure, and reliable data infrastucture eg using Infrastructure and Databases (DB2, PostgreSQL, MSSQL, HBase, NoSQL, etc), Data Lakes Storage (Azure Data Lake Gen 2), Cloud-based solutions (SAS , Azure Databricks, Azure Data Factory, HDInsight), Data Platforms (SAS, Ab Initio, Denodo, Netezza, Azure Cloud). Ensure data security and privacy in collaboration with Information Security, CISO and Data Governance
• Data Pipeline Build (Ingestion, Provisioning, Streaming and API): Build and maintain data pipelines to:
• create data pipelines for data integration (Data Ingestion, Data Provisioning and Data Streaming) utilising both On Premise tool sets and Cloud Data Engineering tool sets
• efficiently extract data (Data Acquisition) from Golden Sources, Trusted sources and Writebacks with data integration from multiple sources, formats and structures
• load the Nedbank Data Warehouse (Data Reservoir, Atomic Data Warehouse, Enterprise Data Mart) 
• provide data to the respective Lines of Business Marts, Regulatory Marts and Compliance Marts through self service data virtualisation
• provide data to applications or Nedbank Data consumers
• transform data to a common data model for reporting and data analysis, and to provide data in a consistent, useable format to Nedbank data stakeholders
• handle big data technologies (Hadoop), streaming (KAFKA) and data Replication (IBM Inphosphere Data Replication)
• drive utilisation of data integration tools ( Ab Initio) and Cloud data integration tools (Azure Data Factory and Azure Data Bricks)
• Data Modelling and Schema Build: In collaboration with Data Modellers, create data models and database schemas on the Data Reservoir, Data Lake, Atomic Data Warehouse and Enterprise Data Marts.
• Nedbank Data Warehouse Automation: Automate, monitor and improve the performance of data pipelines.
• Collaboration: Collaborate with Data Analysts, Software Engineers, Data Modelers, Data Scientistsm Scrum Masers and Data Warehouse teams as part of a squad to contribute to the data architecture detail designs and take ownership of Epics end-to-end and ensure that data solutions deliver business value.
• Data Quality and Data Governance: Ensure that reasonable data quality checks are implemented in the data pipelines to maintain a high level of data accuracy, consistency and security.
• Performance and Optimisation: Ensure the performance of the Nedbank data warehouse, integration patterns, batch and real time jobs, streaming and API's.
• API Development: Build API's that enable the Data Driven Organisation, ensuring that the data warehouse is optimised for API's by collaborating with Software Engineers.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Field of Study:Bcom, BSc, BEng

Preferred Certifications

• Cloud (Azure, AWS), DEVOPS or Data engineering certification. Any Data Science certification will be an added advantage, Coursera, Udemy, SAS Data Scientist certification, Microsoft Data Scientist. 

Minimum Experience Level

• Total number of years of experience:3 - 6 years
• Experienced at working independently within a squad and has the demonstrated knowledge and skills to deliver data outcomes without supervision. 
• Experience designing, building, and maintaining data warehouses and data lakes.
• Experience with big data technologies such as Hadoop, Spark, and Hive.
• Experience with programming languages such as Python, Java, and SQL.
• Experience with relational databases and NoSQL databases.
• Experience with cloud computing platforms such as AWS, Azure, and GCP. Experience with data visualization tools.  Result-driven, analytical creative thinker, with demonstrated ability for innovative problem solving.   

Technical / Professional Knowledge

• Cloud Data Engineering (Azure , AWS, Google)
• Data Warehousing
• Databases (PostgreSQL, MS SQL, IBM DB2, HBase, MongoDB)
• Programming (Python, Java, SQL)
• Data Analysis and Data Modelling
• Data Pipelines and ETL tools (Ab Initio, ADB, ADF, SAS ETL)
• Agile Delivery
• Problem solving skills

Behavioural Competencies

• Decision Making
• Influencing
• Communication
• Innovation
• Building Partnerships
• Technical/Professional Knowledge and Skills
• Continuous Learning

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Job Purpose

• To realise the detailed design through programming and configuration and provide guidance and mentoring to other software developers

Job Responsibilities

• Produce working quality software that meets the design
• Develop critical and complex technical components in area of accountability
• Deliver system component designs that are robust and fault tolerant for large complex systems
• Ensure system component designs are supportable , maintainable and re-usable
• Deliver software that is observable and scalable
• Conduct estimate of work effort
• Trouble shoot and problem solve of software issues and provide guidance to other team members
• Produce documentation as per organisational standards
• Continuous improvement of software
• Provide Maintenance and support of software in environments of accountability
• Develop unit and system test cases and conduct unit and system testing
• Create deployment artefacts and stores in source control library
• Manage the deployment package and the execution thereof
• Optimise the tool change in collaboration with  the Biz/ Dev / Ops Engineer
• Update and control the asset knowledge base 
• Ensure integration of own work with other individuals and in team
• Collaborate with designers, product owners and engineering leads to refine the solution
• Contribute into the decomposition of the system solution into component parts for development
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Provide mentoring for  multiple software developers

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma / Certificate  in multiple  languages

Minimum Experience Level

• Min 3 years programming experience

Technical / Professional Knowledge

• IT Data structures
• Application systems
• Agile Development
• System Development Life cycle(SDLC)

Behavioural Competencies

• Managing Work
• Collaborating
• Quality Orientation
• Applied Learning
• Initiating Action
• Technical/Professional Knowledge and Skills

go to method of application »

Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

go to method of application »

Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

go to method of application »

Job Purpose

• To recommend and or grant credit in order to place quality assets on to the book and continued risk management across Nedbank.

Job Responsibilities

• Validate client and supporting information by assessing the contents of the documents.
• Analyse credit applications by assessing serviceability of the funding applied for.
• Approve funding by making decision based on the credit policy guideline in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
• Suggest alternative funding solutions by making recommendations based on the credit policy guideline and the analysis based on the information provided where declined.
• Build and maintain effective working relationships by providing a range of specialized credit risk management advisory services.
• Manage client expectations by operating within the specified parameters and Service Level Agreements (SLA).
• Enhance processes, policies and procedures by recommending and making submissions to the relevant parties.
• Adapt to changes in Legislation by providing input to redesigning credit processes and systems where applicable.
• Ensure processes are actioned within mandated signatories by checking and confirming the sign off.
• Manage daily activities of direct reports by monitoring the staff output.
• Manage performance and build the intellectual capital of the team by conducting on the job training, counselling and coaching.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Essential Certifications

• Chartered Accountant Masters in Business Administration CFA CIMA

Minimum Experience Level

• 5 years practical Credit experience

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Nedbank policies and procedures
• Principles of financial management
• Principles of project management

Closing Date

• 28 September 2026

Behavioural Competencies

• Communication
• Customer Focus
• Decision Making
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

go to method of application »

Job Purpose

• To generate; analyse and report reliable; meaningful financial and non-financial information to support the requirements and decision making of the business; in line with Nedbank's strategy.

Job Responsibilities

• Forecast and predict monthly flash report towards end of every month by analysing trends and cost drivers.
• Generate and compare flash results performance to various budget figures and measure growth against previous periods by performing a variance analysis.
• Provide formal commentary and interpretation on financial information to stakeholders through variance analysis.
• Prepare adhoc reports by gathering information from various sources and analyse and interpret the data.
• Align reporting information to business changes by verifying and updating structural changes.
• Forecast annual staff costs and head count management through staff run rate report.
• Manage the cost of footprint roll-out by monitoring and reporting actual spend against budget.
• Conduct (plan, implement, monitor and adjust)financial planning process which includes annual budget, 3 year plans and quarterly forecasts by looking at trends, initiatives, distribution and cost drivers.
• Prepare financial, non-financial and adhoc reports to various stakeholders on monthly basis by gathering information from various sources and analyse and interpret the data.
• Train and upskill new and existing stakeholders on financial management through one on one meetings and training sessions.
• Provide advice to stakeholders on profitability by extracting information from various sources, interpreting and track on monthly basis.
• Align the Region's strategy to the  Bank's strategy through business planning and stakeholder engagement.
• Prepare and present the monthly Opcom pack to the Regional Manco and Exco Team for Quarterly Business Reviews.
• Train and upskill new and existing line managers on financial management through one on one meetings and training sessions.
• Ensure that reporting deadlines are met to the finance team and stakeholders by adhering to set deadlines.
• Branch Administration Centres to ensure adherence to policy and procedures.
• Manage, track and reconcile spend on training, local area marketing and donations to ensure compliance with relevant  department's policies and/or standards.
• Manage closed branches and adherence to process by engaging with various stakeholders (operations, capex, channel infrastructure) to minimise risk of possible fraud and losses.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives  by engaging in staff surveys etc.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Job Responsibilities Continue

• Monthly, quarterly and annual financial reporting
• Budgeting and forecasting
• Financial control and quality checks
• Business partnering with TPOs and executives
• Variance analysis and financial insights 

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce: Honours - Accounting

Minimum Experience Level

• 3 - 5 years in financial management preferably in the financial services industry
• Finance/Accounting degree 
• Experience at Senior Financial Officer level 
• Strong reporting, budgeting and forecasting experience 
• Advanced Excel skills 

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Cluster specific operations
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Microsoft Excel
• Microsoft Powerpoint

go to method of application »

Job Purpose

• To support the accurate calculation, analysis, reconciliation and reporting of IFRS 9 impairments as well as regulatory reporting with the financial reporting framework and Nedbank business strategy.

Why Join Our Team

• Join a high-performing finance team at Nedbank where you will play a key role in supporting IFRS 9 impairment reporting and financial decision-making within Business and Commercial Banking.
• This role offers exposure to complex financial reporting, regulatory frameworks, and strategic business initiatives, providing excellent opportunities to develop your technical expertise, broaden your banking knowledge, and contribute to impactful business outcomes within a collaborative and growth-focused environment.

Job Responsibilities

• Provide meaningful recommendations, explanations and highlights of concerns or anomalies by analysing and interrogating financial information.
• Ensure accurate and timeous budgets are submitted and reviewed by ensuring that they align with key economic indicators and group strategic initiatives.
• Ensure accurate financial results by reviewing reconciliations and following up on unreconciled items.
• Compile Financial statements by complying with IFRS and relevant regulatory frameworks.
• Comply with relevant legislation by reviewing and submitting statutory returns timeously.
• Consolidate financial reports and make value added recommendations by using information from various sources.
• Understand and meet stakeholders requirements through ongoing engagement.
• Meet deadlines and targets through prioritising effectively, planning and communicating.
• Maintain high standards of analysis and reporting within defined timeframes by planning, organising and monitoring workflow.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Chartered Accountant (CA(SA)) designation

Minimum Experience Level

• Completion of SAICA articles.1 to 2 years' post-articles experience in a finance, financial reporting, impairment, or accounting role.
• Experience within the banking or broader financial services industry will be advantageous.
• Exposure to IFRS reporting, financial analysis, reconciliations, and regulatory reporting is preferred.

Technical / Professional Knowledge

• Banking procedures
• Business Acumen
• Cluster specific operations
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Remuneration policies and principles
• Research methodology

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Communication
• Decision Making
• Planning and Organizing
• Quality Orientation

Closing Date: 03 October 2026

go to method of application »

Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Closing Date -28 September 2026

go to method of application »

Job Purpose

• To recommend credit to place quality Power, Renewable and Oil assets on to the book and continued risk management across Nedbank.

Job Responsibilities

The responsibilities listed below are key to the role and by no means limited to the below:

• Validate client and supporting information by assessing the contents of the documents.
• Proactive Portfolio Management ensuring client ratings are updated in a timely manner.
• Ensuring the portfolio dashboard is dynamically managed to always ensure correctness.
• Oversee capturing of financial statements and ratings models. Scrutiny of the outputs to ensure correctness.
• Analyse credit applications by assessing serviceability of the funding applied for.
• Ensure Credit Applications are aligned to Nedbank’s Credit Policy and supported to the correct Mandated Authority.
• Approve funding by making decision based on the credit policy guideline in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
• Manage daily excesses in a timely manner and ensure the correct mandated approval received.
• Presentation of Credit Application to the respective Mandated Committees.
• Undertake Ad-Hoc projects when needed (example climate risk reporting).
• Mentoring new joiners and learners rotating through the team.
• Ability to manage stress and timelines.
• Actively manage self-development by identifying training courses, on-the-job training and manage career progression with the aid of input and feedback from management.
• Build and maintain effective working relationships with both internal and external stakeholders by providing a range of specialized credit risk management advisory services.
• Together with the Business counterparts manage client expectations by operating within the specified parameters and Service Level Agreements (SLA).
• Enhance processes, policies and procedures by recommending and making submissions to the relevant parties.
• Adapt to changes in Legislation by providing input to redesigning credit processes and systems where applicable.
• Ensure processes are actioned within mandated signatories by checking and confirming the sign off.
• Manage daily activities of direct reports by monitoring the staff output.
• Manage performance and build the intellectual capital of the team by conducting on the job training, counselling and coaching.
• Keeping abreast of developments within the sector (Power and Renewables) and the clients within the portfolio.
• Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities, including mandatory training and courses are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant post graduate qualification.

Essential Certifications

• Chartered Accountant, Masters in Business Administration, CFA, CIMA

Minimum Experience Level

• 2-3 years practical Credit Experience writing and submitting credit applications
• Previous Project Financing experience preferable.

Technical / Professional Knowledge

• Banking procedures
• Business principles
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Principles of project management
• Relevant regulatory knowledge
• Decision-making process
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication
• Decision Making
• Initiating Action
• Managing Work
• Quality Orientation
• Technical/Professional Knowledge and Skills

go to method of application »

Job Purpose

• To consult on and advise the business area regarding relevant domestic and international legislation; compliance and governance to ensure abidance to relevant codes; regulations and rules thereby minimising risk to and protecting the reputation of Nedbank.

Why Join Our Team

• Join a high-performing Compliance team where you will help shape governance practices, mitigate regulatory risk, and influence key business decisions. This is an opportunity to work with senior stakeholders, drive meaningful impact across the organisation, and contribute to Nedbank's culture of excellence and integrity.

Job Responsibilities

• Advise business on best practice for compliance by ensuring the business is educated on the compliance culture and by creating awareness around compliance implication of daily duties.
• Support the central function by assisting in developing of policies, procedures, frameworks and tools with specific focus on relevant risk legislation, for the benefit of the larger organisation.
• Define governance frameworks and ensure good governance practice.
• Ensure business committees operate according to required business governance standards through regular engagement.
• Assess committees adherence to the governance requirements.
• Ensure compliance standards are met and risks are mitigated.
• Identify, define and agree on the regulatory universe applicable for each relevant Business Unit, mitigating risks.
• Conduct compliance risk and control assessments (CRA's).
• Mitigate risk and applicability to business.
• Ensure that compliance risk is adequately addressed.
• Test whether the business control is effective and adequate and ensure that business policies contain the right content addressing legislative requirements.
• Advise business of changes and identify potential impact of these changes on the business.
• Influence the enhancement of business processes and methodologies.
• Prevent compliance breaches and reputational risk from occurring, which could result in financial penalties.
• Ensure awareness of business compliance status.
• Promote and facilitate cross Cluster engagement, manage and improve business efficiencies.

Short Description

• Engage with stakeholders on findings of compliance risk and control assessments.
• Enable management to make informed decisions and prevent compliance breeches.
• Ensure that stakeholder relationships are effectively managed.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Ensure upskilling and effective handover to relevant responsible person.
• Manage performance through training, development and addressing poor performance via HR channels.
• Educate self-regarding business, through engagement, meetings, procedures and policy awareness.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce: Risk Management , Advanced Diplomas/National 1st Degrees

Preferred Certifications

• Compliance Institute of South Africa preferred

Minimum Experience Level

• 5-8 years in a Senior Compliance/Risk/Governance role

Technical / Professional Knowledge

• Relevant Governance controls and regulatory knowledge
• Corporate Governance & Compliance
• Compliance reporting
• Archiving Documentation
• Policy & Procedural Knowledge

Behavioural Competencies

• 360° Decision Making
• Influencing
• Building Trusting Relationships
• Managing Work
• Quality Orientation
• Stress Tolerance

Closing Date: 01 October 2026

go to method of application »

Job Purpose

• To plan, direct and co-ordinate the activities of enterprise-wide projects to ensure that project goals are accomplished and to develop project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans and allocation of available resources, in line with the business strategy.
• The Project Manager will also monitor and report on project and deliverable progress, run agile ceremonies, and provide mentorship and coaching on agile best practices.
• The Project Manager will also ensuring the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team

Job Responsibilities

• Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.
• Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration, and successful team dynamics through weekly facilitation sessions
• Integrate with diverse stakeholders by engaging and facilitate with multiple diverse groups across a spectrum of wants and needs
• Engage and facilitate with multiple diverse groups across a spectrum of wants and needs
• Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers
• Ensure accurate cost estimation based on coverage of client requirements and project scope.
• Ensure project budget are managed within project scope.
• Ensure projects are delivered on target within due date, budget and according to scope and project governance.
• Ensure traceability of defined benefits throughout the lifecycle of the project and escalate any deviations.
• Ensure management of scope, including coverage of client requirements, are created based on estimations.
• Manage delivery of project against agreed schedule. Meet project requirements.
• Manage project priorities effectively and ensured dependencies are catered for according to the project scope.
• Ensure professional advice accepted and implemented.
• Identify project stakeholders, communicate their roles, define their level of participation in project, and map their communication needs and stakeholder engagement strategies throughout the project plan.  Be able to structure and lead multidisciplinary and multi-level stakeholder engagements with the ability to synthesize and communicate in a non-technical language
• Ensure each stakeholder group is actively managed through the change cycle.
• Ensure business change impact is conducted across process, systems, and technology in accordance with change management plan.
• Ensure roles and strategies are defined, and behaviors and operations are understood.
• Ensure clients are informed.
• Ensure the change management process is led and supported together with the client.
• Ensure satisfactory post implementation review and performing retrospectives/inspect & adapt sessions as required.
• Ensure client needs are accurately captured in scope.
• Ensure sufficient resource allocations.
• Manage delivery of large and complex projects according to prevailing project management methodology.
• Conduct effective resource negotiation and allocation.

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Project Management

Essential Certifications

• PMP or Prince certification. Programme Management certification (PGMP)

Preferred Certifications

• Project Management or closely related Certified Scrum Master  and  Scaled Agile certification

Minimum Experience Level

• 8-10 years experience working in a project environment of which 2-3 years working with medium to high complexity projects

Technical / Professional Knowledge

• Relevant regulatory knowledge
• Industry trends
• Relevant software and systems knowledge
• Research methodology
• Principles of financial management
• Cluster Specific Operational Knowledge
• Principles of project management
• Communication Strategies
• Decision-making process
• Governance, Risk and Controls

Behavioural Competencies

• Decision Making
• Influencing
• Planning and Organizing
• Work Standards
• Applied Learning
• Customer Orientation
• Earning Trust

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Job Purpose

• To realise the detailed design through programming and configuration and provide guidance and mentoring to other software developers

Job Responsibilities

• Produce working quality software that meets the design
• Develop critical and complex technical components in area of accountability
• Deliver system component designs that are robust and fault tolerant for large complex systems
• Ensure system component designs are supportable , maintainable and re-usable
• Deliver software that is observable and scalable
• Conduct estimate of work effort
• Trouble shoot and problem solve of software issues and provide guidance to other team members
• Produce documentation as per organisational standards
• Continuous improvement of software
• Provide Maintenance and support of software in environments of accountability
• Develop unit and system test cases and conduct unit and system testing
• Create deployment artefacts and stores in source control library
• Manage the deployment package and the execution thereof
• Optimise the tool change in collaboration with  the Biz/ Dev / Ops Engineer
• Update and control the asset knowledge base 
• Ensure integration of own work with other individuals and in team
• Collaborate with designers, product owners and engineering leads to refine the solution
• Contribute into the decomposition of the system solution into component parts for development
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Provide mentoring for  multiple software developers

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma / Certificate  in multiple  languages

Essential Certifications

Preferred Certifications

• Certificate in relevant language where available

Minimum Experience Level

• Min 3 years programming experience

Technical / Professional Knowledge

• IT Data structures
• Application systems
• Agile Development
• System Development Life cycle(SDLC)

Behavioural Competencies

• Managing Work
• Collaborating
• Quality Orientation
• Applied Learning
• Initiating Action
• Technical/Professional Knowledge and Skills

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Closing Date

• 29 September 2026

go to method of application »

Job Purpose

• To uncover, troubleshoot and solve client needs relating to bank systems, processes and technical constraints using digital and technical expertise in order to meet business goals with the intent to exceed client expectations. 

Job Responsibilities

Client Engagement:

• Exceed client expectations by offering the right service and the right solution.
• Build and maintain long-standing relationships with clients by using digital and technical expertise toresolve escalated client problems.
• Foster mutual trust and confidence through providing expert client service.
• Educate clients and potential clients on how to subscribe and service their account on the Nedbankself-service platforms.
• Understand client needs through connecting and delivering financial solutions with care.
• Use expertise and relevant insights to solve client needs relating to self-service, features and digital functionality.

Business Operations:

• Prevent fraud, risks and losses by referring any occurrences outside of mandate or authentication procedure to relevant management.
• Ensures that technical issues relating to cash equipment and devices are resolved by logging calls with the IT help-desk.
• Assist Client Advisors and Client Support Specialists with complex queries and complaints.
• Manage the daily, weekly and monthly control activities.
• Manage and control branch cash within branch holding limits.
• Ensure the teller function, treasury and ATM's are in a balancing position.
• Manage and control forex cash and travel cards balancing and any takeovers of forex.
• Adhere to metrofiling processes and archiving of documentation.
• Authorise transactions and overrides outside of tellers and forex mandates.
• Manage Document Management Portal and Branch Admin Centre escalations.
• Action ARIBA system requests.
• Ensure branch and treasury cash management through following the correct take-over guidelines,monitoring teller cash limits, and ordering and sending off of bulk cash.

Risk and Compliance:

• Adhere to Nedbank security, operational and compliance procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Banking Services (example, Advanced Certificate in Banking Services - NQF6)

Minimum Experience Level

• 3 - 6 years Retail/Banking Client Service, Cash, Banking Systems, 2nd Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Relevant Nedbank policies and procedures
• Troubleshooting
• Problem solving skills
• Risk And Security Practice
• Governance, Risk and Controls

Behavioural Competencies

• Building Customer Loyalty
• Technical/Professional Knowledge and Skills
• Decision Making
• Influencing
• Quality Orientation
• Adaptability
• Managing Work

Closing Date

• 29 September 2026

go to method of application »

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

Advert closing date: 30/09/2026

go to method of application »

Job Purpose

• The CIO is a technology leader tasked with enabling the business objectives of CIB through innovative use of technology and data. Operating within an “2-in-a-box" model, they collaborate closely with CIB counterparts (e.g., Chief Product Officer) while overseeing tribe tech leads and balancing both CIB-specific and Enterprise-wide technology responsibilities.

Job Responsibilities

Technology strategy and leadership

• Develop and implement a technology strategy that aligns with the CIB’s business objectives, leveraging technology and data to drive growth.
• Partner with the Chief Product Officer and other cluster leaders in CIB to identify and prioritize technology-enabled opportunities.
• Oversee the adoption of an “2-in-a-box" operating model, ensuring seamless integration of technology solutions within CIB.
• Monitor and manage CIB KPIs, such as business value generation, lead time, release frequency, change failure rates, system performance, data utilization, and customer satisfaction, to measure success.

Tribe Management & Tech/Engineering excellence

• Provide direct leadership to tech leads within CIB and NBH’s tribes, fostering innovation, accountability, and technical excellence.
• Guide tribe teams and engineers in delivering technology and data solutions that support CIB and NBH’s priorities, such as product development or operational efficiency.
• Facilitate collaboration between tribe tech leads and cluster business / product leaders to ensure alignment on goals and deliverables.
• Build a high-performing technology and engineering culture within CIB & NBH, focusing on engineering skill development and agile practices.

CIB-Specific Technology Enablement

• Drive the deployment of CIB & NBH-specific systems, applications, and data platforms (e.g., customer analytics tools, product-specific apps) across the full SDLC (design, build, deploy, operate)
• Ensure the CIB’s technology infrastructure supports business needs, including scalability, security, and regulatory compliance, working in partnership with other teams within Group Technology
• Champion the use of data-driven insights to enhance CIB decision-making and customer experiences.
• Lead digital transformation initiatives unique to CIB, such as adopting AI or automation for CIBs processes.

Group Technology Project Delivery

• Take ownership of non-CIB / Enterprise responsibilities by contributing to bank-wide technology projects that span multiple clusters.
• Collaborate with other CIOs and group-level leaders to deliver enterprise initiatives, such as core system and platform upgrades or cybersecurity enhancements and vulnerability management.
• Ensure CIB’s interests are represented in Enterprise technology strategies while balancing resources between cluster and bank-wide priorities.
• Manage dependencies and timelines for Enterprise projects, ensuring minimal disruption to CIB’s operations.

Risk, Compliance & Innovation

• Implement robust cybersecurity and data protection measures to safeguard CIB operations and comply with relevant regulations.
• Proactively identify and mitigate technology risks, such as system failures or data breaches, within CIB.
• Stay ahead of industry trends, integrating emerging technologies (e.g., cloud, blockchain) into both CIB and Enterprise initiatives.
• Ensure all technology and data practices adhere to internal governance standards and external regulatory requirements

IT Service Management 

• Run the bank with clear objectives being availability, reliability, resilience (DR | BCP | Continuous Processing), security, compliance and efficiency.
• Prioritise asset health with clear asset roadmaps to ensure applications remain relevant.

Preferred Qualification

• Bachelor’s degree in Computer Science, Information Technology, Data Science, Business Administration, or a related field.
• Master’s degree (e.g., MBA) or advanced certifications (e.g., ITIL, TOGAF, PMP, or data-related credentials like CDMP) strongly preferred.

Skills

• Strategic vision to align technology and data with cluster business goals
• Effective communication to bridge technical and business stakeholders
• Adaptability to manage cluster, non-cluster and Enterprise responsibilities
• Planning and Organising
• Builds & maintains relationships
• Business acumen
• Holistic, integrative, end to end thinking and problem solving
• Technical know-how to inspire and support engineering craft development
• Leadership ability to manage tribe tech leads and foster collaboration with cluster counterparts (e.g., Chief Product Officer)
• Financial acumen for budgeting and ROI analysis of tech investments

Minimum Experience Level

• +15 years of progressive experience in technology leadership roles, with at least 5 years in a senior IT position within the banking or financial services industry with expertise in delivering scalable, secure, and compliant technology solutions.

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Business principles
• Business terms and definitions
• Capacity planning
• Change management
• Communication Strategies
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• System Development Life cycle(SDLC)
• Service orientated Architecture (SOA)
• IT Risk and security principes
• ITIL
• IT Architecture
• IT Concepts
• Client Service Management

Behavioural Competencies

• Customer Focus
• Establishing Strategic Direction
• Operational Decision Making
• Business Savvy
• Building Talent
• Cultivating Networks and Partnerships
• Driving Execution