IT Infrastructure Manager | Waterfall, Midrand, Gauteng at PSG Konsult Ltd

Responsibilities:

Infrastructure Strategy & Planning

• Develop and maintain PSG’s infrastructure roadmap aligned with business goals.
• Lead infrastructure projects including upgrades, migrations, and capacity planning.
• Evaluate and recommend new technologies and solutions to improve efficiency and resilience.

Hybrid Environment Management

• Oversee the management of Windows and Linux servers, Microsoft Azure, and on-premises data centres.
• Ensure seamless integration between cloud and on-prem environments.
• Manage virtualization platforms, storage systems, and backup solutions.

Network & Connectivity Oversight

• Manage core network infrastructure including HP/Aruba switches, firewalls, and WAN/LAN connectivity.
• Ensure network performance, security, and redundancy across PSG locations.
• Collaborate with the Firewall Engineer and Security teams on perimeter and internal network controls.

Landscape Documentation

• Maintain comprehensive infrastructure landscape documentation, including topology diagrams, system dependencies, and configuration records.
• Ensure documentation is up-to-date and accessible for audits, troubleshooting, and planning.
• Align documentation with CMDB standards and change management processes.

Desktop Computers

• Oversee procurement of desktop computers, monitors and peripherals.
• Manage the lifecycle of desktop hardware including deployment, maintenance, upgrades, and decommissioning.
• Maintain an accurate inventory of desktop assets, including tracking usage and replenishment.
• Coordinate with vendors and suppliers for warranty claims, replacements, and service agreements.
• Implement standards and policies for desktop configurations and user access.
• Monitor performance and usage trends to inform future procurement and support strategies.

Security & Compliance

• Ensure infrastructure compliance with PSG’s security policies and regulatory requirements (POPIA, GDPR, FSCA, Joint Security Standard).
• Support patching, firmware updates, and vulnerability remediation.
• Collaborate with the Information Security Manager on risk mitigation and audit readiness.

Monitoring, Maintenance & Lifecycle Management

• Oversee infrastructure monitoring, alerting, and performance tuning.
• Plan and execute hardware replacements, firmware updates, and preventative maintenance.
• Maintain accurate asset records in the Configuration Management Database (CMDB).

Incident & Change Management

• Manage infrastructure-related incidents and service requests via JIRA Service Management.
• Participate in change advisory board (CAB) meetings and ensure proper documentation and testing of changes.
• Lead root cause analysis and post-incident reviews.

IT Continuity Responsibilities

• Develop and maintain PSG’s IT Continuity Plan, ensuring alignment with business continuity and disaster recovery strategies.
• Identify critical infrastructure components and ensure redundancy and failover capabilities.
• Conduct regular continuity testing, including backup restoration, failover simulations, and recovery drills.
• Collaborate with business units to define RTOs and RPOs for key systems.
• Ensure continuity documentation is integrated with landscape and operational documentation.

Cloud Integration and DevOps

• Design and manage CI/CD pipelines for infrastructure deployments.
• Utilize JIRA DevOps tools to track deployments, automation tasks, and issue resolution.
• Collaborate with development teams to integrate infrastructure with application delivery workflows.
• Implement cloud-native monitoring and alerting solutions.

Infrastructure as Code (IaC)

• Use Terraform, ARM templates, and Bicep for infrastructure provisioning and automation.
• Automate deployment and configuration across hybrid environments.
• Integrate IaC into CI/CD pipelines for consistent and repeatable infrastructure delivery.
• Maintain version control and documentation of infrastructure definitions.

Internet Connectivity

• Oversee PSG’s internet services, ensuring high availability and performance.
• Coordinate with service providers for connectivity issues and upgrades.
• Monitor bandwidth usage and implement optimization strategies.

Audio Visual

• Manage AV systems for hybrid meetings and collaboration spaces.
• Ensure proper functioning and support for video conferencing equipment.
• Coordinate AV setups for internal and external events.

Telephony

• Administer VoIP systems and mobile communication platforms.
• Integrate telephony services with Microsoft Teams and other collaboration tools.
• Monitor and maintain telephony infrastructure for reliability and cost-efficiency.

Financial Management

• Compile and manage departmental budgets for IT infrastructure.
• Approve vendor and service provider invoices related to infrastructure operations.
• Track and report on infrastructure spend, ensuring alignment with financial forecasts.

Team Leadership & Vendor Management

• Lead and mentor infrastructure engineers and support staff.
• Manage vendor relationships, contracts, and SLAs for infrastructure services and hardware.
• Coordinate with service providers for installations, maintenance, and escalations.

Operational Reporting

• Produce regular reports on infrastructure health, capacity, performance, and risk posture.
• Present insights and recommendations to IT leadership and governance committees.

Minimum requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 8+ years of IT infrastructure experience, with 5+ years in a leadership role.
• Certifications: Microsoft Certified: Azure Solutions Architect or Administrator, Aruba Certified Switching Professional, Red Hat or Linux equivalent.
• Strong knowledge of HP servers, SAN storage, Windows/Linux OS, and SQL Server.
• Experience with hybrid cloud environments and Azure services.
• Experience in designing and executing IT continuity and disaster recovery plans, including conducting DR drills and ensuring alignment with business continuity frameworks.
• Familiarity with scripting (PowerShell, Bash) and automation tools.

Experience in the following technologies and concepts:

• Microsoft 365 and SharePoint Online
• HP Synergy / Server Blade Infrastructure
• Storage Technologies – Preferable HPE and Fibre Channel
• Hyper-V and Hyper-V Clusters
• Failover Clusters for MS SQL Server
• IP Telephony
• Proficiency with various operating systems, windows, linux etc
• LAN/WAN/VPN Technology
• In-depth understanding of TCP/IP and internetworking with heterogeneous technologies
• Familiarity with DevOps practices and tools (e.g., CI/CD pipelines, Docker, Kubernetes).
• Understanding of scripting and programming languages, including but not limited to PowerShell, Python, Perl, Bash, Java, PHP, etc.
• Technical documentation