IT Manager (Cybersecurity, Networking & Systems Management) (CPT Onsite) at Datafin Recruitment

ENVIRONMENT:

• A rapidly growing UK-based Next-gen Telco/VoIP Provider seeks a dynamic & hands-on IT Manager to oversee and continuously improve the company’s IT systems, security, and network infrastructure.
• This role is ideal for a technically experienced professional who can balance daily operational management with long-term planning. You’ll manage a cloud-first environment with 180–200 on-site staff in the Cape Town call centre and around 20–30 remote team members globally.
• You’ll own everything from network uptime and Cybersecurity to Endpoint Management, user access, and system reliability, ensuring teams can work efficiently and securely every day. Working hours: will be aligned with UK business hours (10:00–19:00 SAST) to support Operational teams.

DUTIES:

Systems & Network Management –

• Manage and maintain internal network infrastructure, including Sophos firewalls, managed switches, and Wi-Fi access points.
• Oversee connectivity from dual ISPs, ensuring redundancy and high availability.
• Support and maintain endpoint devices for all office and remote users (Windows, macOS, laptops/desktops).
• Manage software updates, configurations, and device policies.
• Handle troubleshooting, cabling, and general IT operations within the call centre environment.

Cybersecurity –

• Take ownership of the company’s Cybersecurity posture and continuous improvement.
• Monitor for and respond to potential security incidents.
• Manage identity access control, MFA, and user permissions across systems.
• Lead staff Cybersecurity awareness and training.
• Implement and maintain endpoint protection, monitoring, and vulnerability management tools.

Cloud & Google Workspace Administration –

• Administer and secure Google Workspace (accounts, groups, and permissions).
• Oversee integrations with SaaS tools and identity systems.
• Collaborate with Development teams to support secure operations for our GCP-hosted CRM and related systems.

IT Operations & Support –

• Act as the primary escalation point for IT incidents and end-user support.
• Develop and enforce IT policies, documentation, and standard operating procedures.
• Manage user onboarding/offboarding, ensuring proper access control and asset handling.
• Identify and execute automation or process improvements to streamline IT operations.

Business Continuity & Compliance –

• Contribute to and maintain Business Continuity and Disaster Recovery plans.
• Conduct regular security and access audits.
• Ensure compliance with GDPR, ISO 27001, and internal IT governance standards.
• Manage relationships with key vendors and service providers (ISPs, hardware suppliers, etc.).

REQUIREMENTS:

• Proven experience as an IT Manager, Senior Systems Administrator, or Network Administrator in a small-to-mid-sized organisation.
• Strong technical foundation in networking (firewalls, VLANs, Wi-Fi, managed switches)
• Experience with Sophos or similar enterprise firewalls.
• Solid understanding of Cybersecurity principles and practical application.
• Hands-on experience with Google Workspace administration and security best practices.
• Strong troubleshooting skills with a proactive, problem-solving mindset.
• Excellent communication and collaboration skills to support both technical and non-technical teams.

Nice-to-haves –

• Exposure to cloud platforms (GCP and/or AWS).
• Experience with VoIP or telephony systems.
• Familiarity with automation or scripting (Bash, PowerShell, Python).
• Experience with endpoint or MDM solutions.