IT Manager at Ferrero

About the Role:

 The candidate shall report directly to the IT Region Manager, and He/She will be the part of the Management Team working in the first line of the Country Manager of the Commercial BU and the Plant Manager of the Factory.

The IT Manager shall be support Group addressing the issues properly and managing resolutions.responsible for ensuring the proper functioning of information applications system, to support users of the various departments in the use of the applications and troubleshooting, coordinating the local and the Group initiatives in cooperation with the Group IT Platforms. Organize also the relationship between local users and IT  

Main Responsibilities:

• Support users in the use of the SAP ERP Applications
• Assist users in resolving and addressing anomalies
• Support users during projects and new releases of systems
• Ensure the proper functioning of the applications and Infrastructure
• Ensure locally the running of the IT procedures in alignment with central IT Service Management
• Ensure best in class delivery of Infrastructure, Applications and Support/Helpdesk regionally
• Manage IT Operations in End-users Computing, Network and Collaboration, Application Support areas
• Manage the relationship with key partners. Maintain close relationships with Center of Excellence and project managers
• Work with all the local stakeholders analyzing the demand in coordination with the IT Region Manager
• Ensure regular variance analysis on IT local recurring cost in cooperation with Finance and the IT Region Manager
• Manages Vendor relationship with proper Governance
• Supports IT Management through the monitoring of relevant KPIs managing the processes of incident, problem, service request

Who we are looking for:

• Good experience in managing and supporting the Master Data SAP MDM, SAP Modules SD, MM, WM
• Good experience in interfacing SAP with Third Part systems for Distribution purpose
• Knowledge Planning SAP modules APO
• Good experience in Microsoft Office 365
• Knowledge Administration/co/Control modules FI, CO
• Knowledge general process and integration modules of SAP
• Knowledge of Commercial, Supply Chain and Finance business process
• General Knowledge of technical architectures
• Experience of problem solving and vendor management