IT Manager at Mango5

About Job

Mango5 is one of the top BPO Outsource centres in South Africa, offering outsourced services to local and international clients. Our Contact Centre has a rich history of delivering best in class BPO services. We are seeking a skilled IT Manager to join our dynamic team.

We offer employees the opportunity for immense growth and development. Our Mango5 family drives their own success, with our hard work and dedication we create a very strong work ethic. Our willingness to excel makes for an awesome working environment.

Duties and responsibilities include, but are not limited to:

• Lead large IT projects, including the design and deployment of new IT systems and services.

• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.

• Help define IT infrastructure strategy, architecture and processes.

• Analyse business requirements by partnering with key stakeholders across the organisation to develop solutions for IT needs.

• Assess vendors and develop test strategies for new hardware and software.

• Troubleshoot hardware and software issues related to internal IT.

• Maintain internal ticket SLA adherence.

Skills and requirements:

• CCNA and MCSA or equivalent Network Integration Specialist Diploma.

• Advanced knowledge and Experience of the following Networking concepts: TCP/IP, VoIP, QoS, MPLS, Firewall and VPN.

• Advance knowledge and Experience in Server Management VMware and Hyper-V, windows 2012+ and Linux.

• Web Technologies knowledge would be an advantage.

• Organisational and planning skills would be essential.

• Must be able to work under pressure.

• Ability to analyse problems, identify alternative solutions, and implement recommendations from either Mango5 or the client.

• Understanding of Helpdesk Processes.

• Previous experience in managing IT infrastructure and support with BPO or Call Centre advantageous.

• Ability to troubleshoot effectively and quickly.

• Have interpersonal and team skills.

• Excellent written and oral communication skills.

• Own Transport.

Working hours:
Monday – Friday, 09:00 – 18:00 or 10:00 – 19:00 (depending on applicants availability)

Must be willing to provide support for escalations/standby after 18:00 or over weekends (if/when required).

Remuneration & Benefits:
Monthly salary: Market Related

Medical insurance

YouAssist – Access to emergency response, trauma and home assist

Internal LMS – access to online courses to aid with personal development E-Learning