Job Openings at Mango5

CUSTOMER SERVICE AGENTS

Mango5 is looking for exceptional customer service agents to join our continuously growing team.

Mango5 is one of the top BPO Outsource Centres in South Africa, offering outsourced services to local and international clients. Our Contact Centre in Cape Town has a rich history of delivering best in class BPO services.

What You'll Do

Customer Service:

• Deliver the best possible customer satisfaction through your interaction with your clients

• Service clients via email, web chat and phone

• Multitask between platforms on the client's CRM system

• Achieve specified client SLA’s

Who You Are

• Must have matric

• An exceptional negotiator

• Have a minimum of 3 years customer service call centre experience

• Neutral Accent

• Highly proficient in spoken and written English

• Computer literate with good data capturing capabilities

• Experience working with USA clients advantageous

• Ability to work shifts

• Ability to multitask - working on multiple screens at once

Remuneration

• Competitive Basic

• Attendance bonus

• Shift Allowance and transport provided home after shift

• Commission

• Medical Insurance and Emergency Assistance after 3 months of employment

• E-Learning portal access to over 70 online courses to aid with personal development

Working Hours :

• Shifting between Monday and Friday

• Shift hours: 4pm to 1am/5pm to 2am (depending on Daylight Savings)

• USA Public Holiday Roster

Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.

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About Job

Mango5 is one of the top BPO Outsource centres in South Africa, offering outsourced services to local and international clients. Our Contact Centre has a rich history of delivering best in class BPO services. We are seeking a skilled IT Manager to join our dynamic team.

We offer employees the opportunity for immense growth and development. Our Mango5 family drives their own success, with our hard work and dedication we create a very strong work ethic. Our willingness to excel makes for an awesome working environment.

Duties and responsibilities include, but are not limited to:

• Lead large IT projects, including the design and deployment of new IT systems and services.

• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.

• Help define IT infrastructure strategy, architecture and processes.

• Analyse business requirements by partnering with key stakeholders across the organisation to develop solutions for IT needs.

• Assess vendors and develop test strategies for new hardware and software.

• Troubleshoot hardware and software issues related to internal IT.

• Maintain internal ticket SLA adherence.

Skills and requirements:

• CCNA and MCSA or equivalent Network Integration Specialist Diploma.

• Advanced knowledge and Experience of the following Networking concepts: TCP/IP, VoIP, QoS, MPLS, Firewall and VPN.

• Advance knowledge and Experience in Server Management VMware and Hyper-V, windows 2012+ and Linux.

• Web Technologies knowledge would be an advantage.

• Organisational and planning skills would be essential.

• Must be able to work under pressure.

• Ability to analyse problems, identify alternative solutions, and implement recommendations from either Mango5 or the client.

• Understanding of Helpdesk Processes.

• Previous experience in managing IT infrastructure and support with BPO or Call Centre advantageous.

• Ability to troubleshoot effectively and quickly.

• Have interpersonal and team skills.

• Excellent written and oral communication skills.

• Own Transport.

Working hours:
Monday – Friday, 09:00 – 18:00 or 10:00 – 19:00 (depending on applicants availability)

Must be willing to provide support for escalations/standby after 18:00 or over weekends (if/when required).

Remuneration & Benefits:
Monthly salary: Market Related

Medical insurance

YouAssist – Access to emergency response, trauma and home assist

Internal LMS – access to online courses to aid with personal development E-Learning

go to method of application »

About Job

Mango5 is one of the top BPO Outsource centres in South Africa, offering outsourced services to local and international clients. Our Contact Centre has a rich history of delivering best in class BPO services. We are seeking a skilled IT Senior Technician to join our dynamic team.

We comply with the workplace issued COVID regulations and adhere to the health and safety protocols at our premises.

Duties and responsibilities include, but are not limited to:

• Install software required for all employees in order to perform their duties.

• Troubleshoot PC, network and email problems.

• Set up new workstations.

• User admin on SQL.

• Software is installed when agreed on.

• Keep servers running.

• Reduce IT maintenance cost.

• User/Hardware movement.

• Quick response and completion times of tickets logged.

• Adding PC’s/Laptops to the domain.

• Installing local and 3rd party software for agent, QA and back office users that is needed for them to work efficiently.

• Ensure that PC’s and laptops are virus free and password protected before allocation.

Skills and requirements:

• Excellent interpersonal and client facing skills and a friendly, approachable demeanour.

• Excellent written and oral communication skills.

• Excellent attention to detail and planning skills.

• Ability to analyse problems, identify alternative solutions, and implement recommendations.

• CCNA and MCSA or equivalent Network Integration Specialist Diploma.

• Advanced knowledge and Experience of the following Networking concepts: TCP/IP, VoIP, QoS, MPLS, Firewall and VPN.

• Advanced knowledge and Experience in Server Management VMware and Hyper-V, windows 2012+ and Linux.

• Web Technologies knowledge would be an advantage.

• Understanding of Helpdesk Processes.

• Ability to troubleshoot effectively and quickly.

• Own Transport.

Working hours:

• Shift hours: 15:00 - 24:00 or 16:00 to 01:00 (according to day light savings)
• Must be willing to provide support over weekends.

Remuneration

• Market Related
• Medical Insurance
• E-Learning portal access to courses

Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.