Customer Service Agents at Mango5

CUSTOMER SERVICE AGENTS

Mango5 is looking for exceptional customer service agents to join our continuously growing team.

Mango5 is one of the top BPO Outsource Centres in South Africa, offering outsourced services to local and international clients. Our Contact Centre in Cape Town has a rich history of delivering best in class BPO services.

What You'll Do

Customer Service:

• Deliver the best possible customer satisfaction through your interaction with your clients

• Service clients via email, web chat and phone

• Multitask between platforms on the client's CRM system

• Achieve specified client SLA’s

Who You Are

• Must have matric

• An exceptional negotiator

• Have a minimum of 3 years customer service call centre experience

• Neutral Accent

• Highly proficient in spoken and written English

• Computer literate with good data capturing capabilities

• Experience working with USA clients advantageous

• Ability to work shifts

• Ability to multitask - working on multiple screens at once

Remuneration

• Competitive Basic

• Attendance bonus

• Shift Allowance and transport provided home after shift

• Commission

• Medical Insurance and Emergency Assistance after 3 months of employment

• E-Learning portal access to over 70 online courses to aid with personal development

Working Hours :

• Shifting between Monday and Friday

• Shift hours: 4pm to 1am/5pm to 2am (depending on Daylight Savings)

• USA Public Holiday Roster

Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.