IT Operations Consultant at Mediro Recruitment

Description

• Action and resolve IM (Incident Management) tickets
• Action and resolve CIM (Critical Incident Management) tickets as required
• Raise and lead tasks PM (Problem Management) tickets as identified
• Action and coordinate CM (Change Management) tasks and tickets as required
• Assist user departments in drafting system requirement documentation based on business processes
• Perform daily system handover and start-up tasks to ensure operational readiness of systems
• Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements
• Propose and review system design and evaluate alternatives
• Develop systems solutions in line with quality and delivery requirements

Minimum Requirements

• IT Degree and/or relevant qualifications 
• 5 years of Team Lead experience
• Back-out Planning
• Business Continuity Management (BCM)
• Change Management (CM)
• Cut-over Planning
• Fall-back Planning
• Incident Management (IM)
• IT Service Management (ITSM)
• OPS Advanced Training
• OPS Basic Training
• Problem Management (PM)
• Release Planning
• Start Up Management (SUM)
• System Monitoring
• Technical Continuity Management (TCM)
• Preparing test data for testing of CR’s (Change Requests)
• Testing CR’s (Change Requests) and preparing test results
• Carrying out regression testing
• Interact with consultants of other modules
• User interface transactional solutions