We specialise in providing Information and Communication Technology products, services, and solutions to corporate and public sector clients. Our depth of expertise and passion for delivering value-adding solutions allows us to align our client’s critical applications with their evolving strategies and business goals.
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Description
- Build Roles changes / New Roles, Single and Composite.
- Conduct unit tests, Integration tests and System Integration Security tests.
- Golive preparation and post Golive support.
- Incident Management prompt resolution of security and authorisation related issues.
- Applications Operations support for Authorisations and other operational support as required.
- Collaboration with Dev Team to understand access requirements, new transactions, role creations etc.
- Implement and adhere to SAP security requirements and guidelines within the Framework to ensure compliance.
- Implement and maintain internal controls that mitigate business risk whilst complying to policy and procedure.
- Required to be flexible in terms of taking up different tasks within a project or work
Minimum Requirements
Essential Skills Requirements:
- SAP Authorisations specific 2- 5 Years experience.
- SAP Analyst experience.
- Active Directory configuration experience.
- Experience using ITSM Tools.
- Experience using JIRA / Confluence.
- Experience working within an Agile Working Methodology.
- SAP - at least 2 years SAP ABAP authorisations experience is essential.
- SAP GRC basic experience.
- HANA Authorization.
- SAP courses on authorisations is essential.
Advantageous Skills Requirements:
- Authorisations and Security.
- ALE, ARFC, IDocs.
- Preparation of testing documents and perform internal testing.
- Go-live preparation and post Go-live support.
- Operations experience (ticket handling, problem, incident management).
- Jira and Confluence experience.
- Build management experience.
- Strong interpersonal and communication skills.
- Excellent interpersonal and organisational skills with ability to communicate effectively (both verbally and written) with both technical and non-technical colleagues / users.
- Should be willing to deal with (talk to) our customers. In most cases they will be foreign customers and language barriers might exist.
- Ability to work as part of a team, inter dependant as well as independently and submit deliverables on time and in excellent quality. SELF STARTER.
- Above board work ethics – this is of utmost importance.
- Willing and able to travel, for up to 2 weeks at a time (international).
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Description
Role-specific knowledge:
- MS Office
- IT Service Management (ITSM)
- Provider Management
- Technical Knowledge
- Netwrk
- Strage
- Cmpute
- Archive Solutions
- Knowledge in Big Data Technologies (Advantageous)
- Container based on Kubernetes (Advantageous)
Duties:
- Provider Management
- Rollout Manager
- Financial responsibility
- First contact for international storage locations
- Reporting function (TLM, Vulnerabilities, Patch Management, Capacity Management, PIC Processes - Incident Management, Change Management, Problem Management)
- Knowledge around ITSM Ticketing Suite
- Monthly check of the SLA’s regarding the provider
- Quality Administrator regarding documentation, reporting etc.
Minimum Requirements
Education:
- Minimum 5 – 7 Years IT Working experience.
- Information Technology Diploma / Degree or relevant qualifications within IT
- Minimum 5 – 10 Years project experience / Change Management
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Description
Project: Digital Vehicle File: Creating a Digital Twin that provides a holistic, digital representation of a physical product (vehicle) over the lifecycle at the hardware and software levels
Role-specific knowledge:
- Agile Working Model.
- DevOps and BizDevOps.
- Deep understanding of the Scrum framework and other Agile ways of working (Kanban).
- Scaled Scrum frameworks such as Nexus and LeSS.
- Deep understanding of the Atlassian Suite (JIRA, Confluence, X-Ray etc.).
- Product Management.
- Change-Management (CM), Incident Management (IM), Problem Management (PM). - Advantageous
- Lean Process Management. - Advantageous
- Coaching and training skills and techniques. - Advantageous
Duties:
- Guiding your team(s) and the organization in its Scrum adoption.
- Guiding your team(s) and the organization on Agile/Scrum best practices.
- Implementing Scrum according to the Scrum Guide.
- Collaborating with Product Owners and colleagues across multiple sites/locations.
- Monitoring and communicating commitments, dependencies, and risks.
- Championing Agile ways of working within your team and throughout the organization.
- Coaching team members in self-management and cross-functionality.
- Helping your Scrum Team(s) focus on creating high-value Increments that meet the DoD.
- Actively participating in Scrum events.
- Enabling your team to monitor work progress effectively.
- Facilitating impediment resolution.
- Fostering and increasing team morale.
- Protecting your team(s) from interruptions and disruptions.
- Joining Agile Masters CoP.
- Providing insights into the evolution of Agile metrics in complex Agile environments to improve efficiencies at an organizational level.
- Building a trusting and safe environment where problems can be raised without fear of blame and with an emphasis on problem solving.
- Implementing training efforts and creating supporting training materials to help advance your team’s understanding and application of Agile philosophies and the Scrum Framework
Minimum Requirements
- Degree or Diploma in IT, business or similar.
- Minimum of 5 years’ experience as a Scrum/Agile Master in an agile team.
- Minimum of 5 years’ experience in the IT/Software DevOps industry.
- Scrum Master or Product Owner certified through scrum.org or scrum alliance.
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Description
- Testing of new commercial off the shelf Codebeamer versions, testing of configurations and testing of the client’s specific plugins.
- Collaborate with team, system analysis, design, development and testing for their assigned technical products or applications within the context of an agile/DevOps delivery model.
- Automation of Frontend, Backend and Integration, performance and load testing using industry standard tools, fit for purpose.
- Integrate automation testing at various stages of the build and deploy pipeline for development, regression & release cycles. Working with the feature teams to build up disposable test environments.
- Overall management and maintenance and preparation of test data.
- Interpretation of Testing Results and logging of Defects on JIRA.
- Coordination between development and support environments.
- Track new/changed requirements and ensure these are addressed during automated testing.
- Independently analyse, design as well as develop medium, complex testing components required for Automation.
- Perform continuous quality analysis and provide internal tools to help ensure that quality of the products we ship to customers are of the highest standard.
- Establish, implement and evolve the formal QA processes to ensure that the group is using industry accepted standard methodologies.
- Design and develop the testing infrastructure i.e., testing tools, test frameworks, test reporting mechanisms to test software and services, applying NoOps principles.
- Integrate the testing infrastructure with the continuous integration and continuous deployment systems to ensure all of the tools, services developed are accurately tested and meet the quality goals.
- Stay knowledgeable of new testing tools and strategies and evaluate the technologies to incorporate into the projects.
- Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality.
- Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users.
Minimum Requirements
Essential Skills Requirements:
- Relevant IT Degree.
- 3 years plus in a test automation role, more than 5 year’s total experience in software development.
- ISTQB Certification (Advantageous).
- Automation Frameworks: Selenium, Cucumber etc.
- Languages: Java, JavaScript.
- CI/CD: Version Control, Build and Deployment Pipelines, Unit Testing.
- Databases: SQL Language.
- Infrastructure: Familiar with AZURE cloud.
- Automation of Frontend, Backend and Integration testing.
- Test data management.
- Performance, security and load testing.
- Development experience.
- Identification, Creation & Sanitation of Test Data.
- Security and Reliability Testing.
- Technical Test Case creation.
- Understanding of integration between different technologies.
Advantageous Skills Requirements:
Test Tools Experience:
- JIRA, XRay, Confluence.
- Selenium.
- Cucumber.
- API Testing.
- Static and Dynamic analysis.
- Resource Utilisation.
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Description
- Acts as a single point of contact for all Sensors within the plant.
- Facilitate containment and pro-actively reduce Series supplier quality related topics.
- Investigates best possible immediate containment action when deemed a potential supplier topic.
- Prioritise and supervises workload for the Service Provider CP Team QSB.
- Generates the shift handover report and represents the containment activities for the previous 24 hours in the daily QMT Frontdesk Production meeting.
- Approves the Sort Action Work instruction.
- Raises a Quality Incident to notify other client’s plants and the supplier of the defect.
Minimum Requirements
Essential Skills Requirements:
- Bachelor’s degree in engineering OR Trade Certificate.
- 2-3 years within a manufacturing area, preferably Assembly Online/ Offline.
- Working experience in automotive industry.
- Analytical skills.
- Assertiveness.
- Communication Skills.
- Business Writing Skills.
- PowerPoint, Excel.
Advantageous Skills Requirements:
- Ability to negotiate with process partners internally and agree on problem ownership.
- Good communication skills - written and verbal.
- Ability to make and enforce decisions.
- Ability to apply Quality problem-solving tools, efficiently.
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Description
- Perform the role of subject matter expert (SME) on ITSM related topics:
- CSDM, ITSM prcesses, foundation data, governance, and measurements.
- Support migration/transformation of existing IT Service Management processes and services from BMC Remedy platform to ServiceNow platform.
- 2nd and 3rd level support for ServiceNow CSDM framework solution:
- Services, Service Offerings, Grups, Service management processes and foundation data.
- Perform requirement analysis related to Service / Service Offering / Group structures from IT departments.
- Maintaining and measuring service structures, data quality and key metrics.
- Maintaining and measuring configuration items (CMDB) quality and key metrics.
- Supporting the ServiceNow ITSM customer base with their service structures and configuration items included in service models.
- Creating and updating documentation of user guides and guidelines including operations manuals.
- Submitting, updating, and maintaining knowledge articles related to key topics included in the scope of services supported.
Minimum Requirements
Requirements:
- Matric plus IT Degree/Diploma.
- ServiceNow certifications (ITSM fundamentals, CSDM, CMDB).
- Minimum of 6 years working experience in IT Service management.
Skills Required:
- Extensive experience with configuring, administering, and supporting large enterprise IT Service Management (ITSM) platforms and solutions like ServiceNow, BMC Remedy Helix.
- Proficient in designing, configuring, and maintaining ITSM service models (ServiceNow CSDM):
- Service prtfolio, Services, Technical and Business service offerings, Application services.
- Wide ServiceNow experience with specific focus on IT Service Management modules:
- Incident, Prblem, Change enablement, Service request management, Service level management and Knowledge management.
- Experience and knowledge of Configuration Management Database (CMDB), configuration item data models and relations. Detail familiarity of specific IT infrastructure environments:
- IT platfrms - Operating systems (Windows, Linux), Networks, Databases, Web technologies, and Cloud technologies (AWS, Azure).
- Ability to conceptualise complex information and perform detail analysis when required.
- Capability to develop and improve a governance framework to measure and continually improve data quality and verification processes.
- Capable of providing training as a subject matter expert (SME) and provide input on knowledge sharing sessions to key stakeholders.
- Comprehensive understanding of enterprise architecture concepts and models.
- Experience and implementation of ITIL version 4.
- Experience with the Agile Methodology.
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Description
- Based on a strong technical ABAP background, play a technical solution architect role for all change requests.
- Mediate between developers and functional team members and will engage directly with product owner(s) and external partner feature team(s) for the respective projects/maintenance/operations requirements.
- Technical oversight of developments on SAP systems that run global business processes spanning the supply, warehouse logistics and sales of automotive parts.
Technical tasks will include, but not limited to:
- Reviewing proposed solutions and code changes, based on learned knowledge of existing system design and client’s Global Development Guidelines.
- Making sure the development solution will align with the current technical functions of the system and will fit the overall architecture.
- Reviewing and approving the technical specifications.
- Reviewing development, checking code quality against the client’s standards.
- Reconfirming during the code review that the completed development meets the original requirement, as explained by the functional expert.
- Development will also be required, where the above tasks will be conducted by peers.
The following will also be expected:
- Reviewing & approving the functional specifications, make sure that it is complete, understandable and logically consistent from a development point of view.
- Attending fall team meetings, including Stand-ups, Sprint Review, Sprint Retrospectives, Sprint Planning meetings etc.
- Understanding the release management process and keeping track of the release schedule.
- Endeavour to understand the client’s SAP system landscape and be abreast of what changes are planned and how they will affect topics planned over a release.
- G-live preparation and post Go-live support.
- Receiving, troubleshooting, resolving, and closing Operational and Maintenance tickets within defined SLA’s (Service Level Agreements).
- Interact with consultants of other modules.
- Taking a proactive approach in the software development process.
- Go-Live preparation and post Go-Live Support.
- Change Management – Manage changes and present to relevant CAB.
- Interaction with clients through meetings, calls and emails.
- Receiving, troubleshooting, resolving, and closing operational and maintenance tickets within SLA’s.
- Development debugging.
- Update and maintain documentation as an existing system’s functionality is changed.
- Taking a proactive approach in the software development/design process.
- Execution according to the Agile Methodology and attending of all team meetings, including Stand ups, Sprint Review, Sprint retrospectives, Sprint Planning meetings etc.
- Daily use of the Agile Tool Chain, as per the updates required by the respective feature team(s).
Minimum Requirements
Essential Skills Requirements:
- 2+ years of DevOps (Operations, configuration/development) experience in commercial/and/or retail end user IT applications.
- Strong ABAP Development skills including but not limited to:
- Proven track record as a competent ABAP programmer.
- God knowledge of Object Orientated Design Paradigms.
- Test Driven Development Methodologies and how to make new and existing code testable.
- Very strong understanding of optimised data retrieval and code performance techniques.
- God understanding of the Agile methodology.
- Confluence and JIRA.
- SAP Solution Manager exposure.
- Modern ABAP understanding (advantageous).
- SAP MM, WM, EWM, APO exposure (advantageous).
- SAP S/4 HANA (advantageous).
Experience in the following modules.
- SAP ABAP.
- SAP ABAP Certification.
- Problem Solving capabilities.
- Ability to work as part of a team with the Agile Working Methodology.
- Strong ability to understand and interpret business needs and requirements with an aptitude to move concepts through to proposal and successful implementation.
- Advantageous Skills Requirements:
- Level 1 process integration knowledge across multiple SAP Modules.
- Level 1 technical (incl. infrastructure) integration knowledge across multiple technologies.
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Description
- Understand and interpret Business needs and requirements with the ability to move concepts through to proposal and finally successful implementation.
- Develop efficient configuration management processes within the Windchill Environment.
- Support system administrator tasks as required, including system upgrade test and validation and end user support.
- System Monitoring & PLM System Administration.
- Collaboration with feature teams in Sprint & refinement reviews.
- Work within a cross-functional teams to develop software extensions and Interfaces to Windchill functions and data.
- Propose Product Lifecycle Management initiatives to improve processes.
- Administration of users, groups and product folders, product structures, overseeing infrastructure design, system monitoring and maintenance.
- Preparation of system/technical documentation (as per ISO standards).
Soft Skills
- Ability to work interdependently and to submit deliverables on time and with excellent quality. Self-Starter.
- Excellent interpersonal and organisational skills with ability to communicate effectively (both verbally and written) with both technical and non-technical colleagues / users.
- Excellent written and verbal communication skills.
- Progressive Thinker, Creative and Imaginative.
- Problem Solving capability.
- Willing to step out of comfort zone.
- Above board work ethics – this is of utmost importance.
- Flexibility to take up different tasks in the project.
- Ability and willingness to coach and give training to fellow colleagues and users when required.
- Willing and able to travel to Munich, Germany.
Minimum Requirements
Essential Skills Requirements:
- 5 Years + Windchill PLM system admin, config, and user support experience.
- Experience in supporting and monitoring solutions.
- Operations management experience.
- Relevant qualifications/Business Degree.
- PLM Windchill (config, monitoring, support, and troubleshooting).
- PLM Administration of users, groups and product folders, product structures.
- Continuous Integration & Deployment experience on Windchill platform.
- Windchill infrastructure design, system monitoring and maintenance.
- DevOps Experience and Practices (ITSM – Suite (Incident/Change/Problem Management).
- Troubleshoot Windchill technical issues at multiple levels.
- Configure Windchill, Object Initialisation Rules (OIR’s).
Advantageous Skills Requirements:
- PTC Windchill End user experience.
- Experience with Jira and Confluence.
- Experience with Agile Working Model.
- German Speaking / Base understanding.
- Experience on Cloud Platforms (AWS, GCP, Azure).
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Description
- System reporting and dashboards.
- Environment configuration and management.
- Application configuration.
- Analysis and resolution of environment and/or application incidents.
- Work with development team (as appropriate) to resolve application incidents.
- Support rollout team with application rollout.
- System deployment and upgrade.
- Support infrastructure rollout.
Minimum Requirements
Essential Skills Requirements:
- IT Degree with at least 6 years hands-on experience.
Frontend:
- Angular 10+.
- Typescript.
- Karma/Jasmine.
- HTML/CSS.
- HTML Custom Elements.
- Backend:
- Quarkus.
- Java 11.
- J2EE.
- JUnit.
- SQL Queries and Optimisation.
- JAX-RS.
- JPA, JTA, ORM.
- Flyway.
- PostgreSQL.
- Maven.
- Jira/Confluence.
- BitBucket.
- Git.
- Jenkins.
- Kibana.
- Grafana.
- Prometheus.
Advantageous Skills Requirements:
- AWS EC2.
- AWS Aurora.
- AEM (Adobe Experience Manager) Content Fragments.
- Akamai Caching.
- General understanding of firewalls and network communication.
- Kafka.
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Description
- Develop and operate production ready business applications (24/7).
- Liaise with customer, team members and external vendors.
- Deploy applications in AWS (via GitHub).
- Monitoring and operation of applications within AWS CloudWatch.
- Applying cloud-security patterns and concepts to the solutions and deployments.
Minimum Requirements
Essential Skills Requirements:
- Relevant IT Degree.
- Cloud Certifications.
Technical knowledge:
- Familiarity with Microservices Architecture, Cloud and Container Architecture.
- At least 6 years' worth of experience using back-end technologies such as:
- Java.
- JavaScript / TypeScript / Node.js.
- Python.
- Experience with cloud technologies (Amazon AWS is strongly preferred):
- Compute: Kubernetes and Severless.
- API Gateway, CloudWatch, DynamoDB, SQS, SNS, Kinesis, S3, etc.
- Virtual networks, including communication with on-premises networks.
- Continuous Integration, Continuous Delivery (design, configuration and operation).
- Infrastructure as Code (Terraform, CloudFormation).
- Automated deployment and configuration of components and systems.
- Monitoring and log analytics.
- Experience with Databases both SQL and NoSQL
Experience with:
- Web Services Design & Deployment.
- REST.
- GIT.
- Experience with Design / Architecture Patterns.
- Experience in AGILE or SCRUM.
- Advantageous Skills Requirements:
- Experience with Linear and Nonlinear Optimization.
- Experience with Control Theory.
- Experience with Machine Learning.
- Experience with Design and Evaluation of Efficient Algorithms (Complexity Theory).
- Experience with Performance Testing and Tuning.
- Experience with E-mobility.
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Description
- Action and resolve IM (Incident Management) tickets
- Action and resolve CIM (Critical Incident Management) tickets as required
- Raise and lead tasks PM (Problem Management) tickets as identified
- Action and coordinate CM (Change Management) tasks and tickets as required
- Assist user departments in drafting system requirement documentation based on business processes
- Perform daily system handover and start-up tasks to ensure operational readiness of systems
- Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements
- Propose and review system design and evaluate alternatives
- Develop systems solutions in line with quality and delivery requirements
Minimum Requirements
- IT Degree and/or relevant qualifications
- 5 years of Team Lead experience
- Back-out Planning
- Business Continuity Management (BCM)
- Change Management (CM)
- Cut-over Planning
- Fall-back Planning
- Incident Management (IM)
- IT Service Management (ITSM)
- OPS Advanced Training
- OPS Basic Training
- Problem Management (PM)
- Release Planning
- Start Up Management (SUM)
- System Monitoring
- Technical Continuity Management (TCM)
- Preparing test data for testing of CR’s (Change Requests)
- Testing CR’s (Change Requests) and preparing test results
- Carrying out regression testing
- Interact with consultants of other modules
- User interface transactional solutions
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Description
- Work as part of a team that is busy migrating HR Reporting and Planning Applications form BW 7.5 to BW4/Hana.
- Work as part of a team that is busy migrating HR Reporting and Planning Applications form Lumira to SAC.
- Support applications in BW and SAC.
- Assist in handling incidents and monitor data loads
Minimum Requirements
- At least 5 years SAC BW4HANA /BW ABAP experience.
- Experience working in international teams.
- Business process knowledge in Human Resources area.
- SAC Planning skills.
- SAP Reporting skills.
- BW4HANA knowledge will be an advantage.
- BW (ABAP) knowledge will be an advantage.
- Experience in Application Support.
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Description
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
- Conduct with the feature team members, system analysis, design, development and testing for their assigned technical products or applications within the context of an agile/DevOps delivery model.
- Maintain and develop, deploy and operate frontend and backend cross platform applications based on Java and various Frontend Frameworks in accordance with the applicable standards and kpi’s.
- Manage application dependencies across the full stack from application to infrastructure.
- Implement robust automated test cases to ensure technical solutions meet expected outcomes and business objectives.
- Create and maintain automated deployment pipelines to maintain quality control and deployment agility.
- Prepare and document standard operating procedures and protocols as well as required system documentation.
- Support operational excellence goals through strong operations knowledge. Resolve escalated support topics as part of tier-3 DevOps role to ensure the highest availability of critical applications.
- Plan and execute upgrade of existing applications, tools, and features. Create solutions and solve problems using a cloud-native and on premises toolchain, to ensure world-class uptime and business agility.
- Plan work-effort as part an agile team
Minimum Requirements
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
- Relevant IT Degree
- 3 Years plus in a Senior Developer/Engineer role, more than 6 year plus total experience required.
ESSENTIAL SKILLS REQUIREMENTS:
- Front End: Angular, HTML, CSS, JavaScript/TypeScript, Ajax, Optional JSF
- Back End: Java EE/Jakarta EE, REST. Optional Quarkus, Microprofile, Payara
- CI/CD: Version Control, Build and Deployment Pipelines (Maven, GIT, Jenkins, Sonar, Jira, Fortify, GitHub, GitHub Actions)
- Testing: Unit Test Frameworks: Junit, Karma
- Infrastructure: AZURE or other cloud infrastructure
- Databases: Oracle, Postgres (JDBC, ORM frameworks)
- SDLC Methodology: Agile, Scrum, Kanban or XP
ADVANTAGEOUS SKILLS REQUIREMENTS:
- Containers: Docker, Kubernetes, Container registries
- Infrastructure as Code: Terraform or Ansible or Cloud formation.
- Automated testing e.g.: Selenium, Rest Assured
- Monitoring: AppDynamics, Dynatrace, Grafana
- Log Management Alerting: ELK Stack or Splunk, Nagios, Kabana
- End user support/ Incident-Problem management: ITSM Suite / BMC Remedy or ServiceNow
- Languages: Python, PySpark
- Databases: No Sql
- Performance analysis, Multithreading, session management/pooling, transaction management etc.
- Security: Certification/Skills, AST (Static, interactive and dynamic)
- Interface Technologies: MQ
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Description
- Engaging with International /Global stakeholders.
- Overall Test Management for Repika (Manual, Automation, Regression, Performance):
- Ensure that Test Cases are defined & maintained in according with relevant standards & criteria.
- Ensure that automated Test scripts are created & maintained in according with relevant standards & criteria.
- Ensure that relevant test data is created / maintained.
- Overall co-ordination of Manual, Automated & Regression Tests.
- Overall co-ordination of End-User sign off (UAT).
- Overall co-ordination of Performance Test.
- Defect Management.
- Process & Performance improvements.
Overall Operations Lead for Repika (DevOps Steering and Operational Expert responsibilities):
- Overall steering of 1st, 2nd and 3rd line Support.
- Overall steering of daily system checks.
- Application/Services code debugging (SQL, Qlik, SAP BO, AWS).
- Release planning and management.
- Technical Change coordination and management.
- Facilitating Cutover activities.
- Technical Lifecycle Management.
- Identity and Access Management (IAM).
- Environment configuration and management.
- Coordinating, and resolving issues with the external partners (Platforms).
- Conducting System audits.
- Process & Performance improvements.
- End-Customer Communication of system downtimes, interruptions, and other relevant information.
- Co-ordination of user training.
- Ensuring that End-user and Operational manuals are up to date.
Software Development & Configuration using the following technologies:
- Selenium.
- UFT.
- Oracle Developer (SQL/PLSQL).
- PostGress.
- Python.
- Visual Basic Scripting.
- AWS.
- Preparation of system/technical documentation (as per ISO standards).
Minimum Requirements
Essential Skills Requirements:
- Relevant IT / Business Diploma/Degree.
- 3 – 5 years’ experience in Testing (Test Management; Manual Testing; Test Automation).
- 3 – 5 years’ experience in DevOps (DevOps Steering and Operational Expert responsibilities).
- Certification in Testing advantageous.
- Certification in AWS advantageous.
- Security Certification advantageous.
- Leadership skills.
- Stakeholder Management & Communication skills.
Software Testing:
- Test Management (Incl. X-Ray).
- Test architecture and design knowledge.
- Strong manual testing skills (Progress & Regression Testing).
- Test Automation skills.
- Performance Testing skills.
- Software Development:
- Selenium, UFT.
- Oracle Developer (SQL/PLSQL).
- PostGress.
- Python.
- Visual Basic Scripting.
- AWS Configuration.
Operations:
- DevOps Management.
- ITIL Processes & Tools.
- AWS Monitoring.
- Good scripting and troubleshooting knowledge.
- General:
- Overall knowledge of the AWS products and services.
- Agile Toolchain – Jira, Confluence, YPA, X-ray, Bitbucket.
- Over knowledge and experience with BI tools including:
- Informatica.
- QlikSense.
- SAP Business Objects (Information Design Tool; Web Intelligence Designer; Translation Manager).
Advantageous Skills Requirements:
- Understanding of other BI Tools will be an advantage.
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Description
- Customer complaint and query handling and Customer case management.
- Building and maintaining relationships with the dealer network.
- Ensuring correct escalation process internally and externally.
- Achieve voice, email and quality Service Level targets as per agreement.
Minimum Requirements
Essential Skills Requirements:
- Minimum of 3 years working experience within the Motor Industry.
- Minimum of 2 years in an Aftersales position at the client’s or dealer level mandatory.
- Minimum of 2 years in a call centre environment.
- Excellent verbal and written communication skills.
- Excellent people skills.
- High ability to co-ordinate.
- Excellent time management skills.
- Customer service skills.
- Problem solving skills.
- Communication skills.
- Decision making skills.
- Time management skills.
Advantageous Skills Requirements:
- Ability to communicate and interact across all organisational levels.
- Flexibility by taking on ad hoc tasks.
- Good discipline to ensure tasks will be completed on time.
- Operating independently and on own initiative within the field of responsibility.
- Pleasant, approachable disposition.
Method of Application
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