Latest Jobs at Nedbank

Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities
Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

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Job Purpose

• To provide globally integrated specialist fiduciary advice, as part of holistic Wealth and Financial planning, to support Wealth Managers, Financial Planners, International and Portfolio Management Specialists, Private Bankers, and Structured lenders in Wealth Management Distribution, that enables clients across Private and Wealth to connect their financial decisions to their life goals and aspirations. 

Job Responsibilities

• Provision of day-to-day fiduciary advisory technical support to wealth managers, financial planners/advisers, international and portfolio management specialists, wealth bankers, structured lenders, and other areas of our business eg Nedgroup Trust (Pty) Ltd, in support of acquisitions, servicing and retention of clients and risk mitigation.
• Design, build and ultimately embed estate planning capabilities structurally in the advice process, by scaling the provision of these services across client segments and in so doing enable retention, cross-sell, upsell and/or increase margins and mitigation of risks.
• Contribute towards the Centre of Excellence (CoE) work: Improve quality of advice (beyond investment/product suitability) as subject matter experts (SMEs), scale the provision of advice working closely with the broader adviser enablement team to solve for the digitalization of the advice process to include, inter alia, fiduciary and risk planning:
• Training: Upskill client facing employees through regular training sessions to improve the quality of fiduciary related advice and to deliver the identified scalable client segment estate planning solutions.
• Communications and webinars: Producing internal and external communications (legislative changes, thought leadership etc). 
• Advice planning processes and supporting material: Design processes, house views, 
• guidance docs etc.
• Job Responsibilities Continue
• Provide fiduciary advisory technical expertise directly to primarily ultra-high-net-worth clients (+R100 m absolute balances), high-net-worth (+R10 – R100 m absolute balances) and private 
• wealth clients. To do so you must be able to:
• Prepare detailed estate planning reports, including inter alia, reviewing and advising on the South African and international estate and tax planning consequences relevant to any existing South African and international estate planning ‘tools’ and assets; analyse clients' unique needs and circumstances; make appropriate recommendations with respect to South African and international estate and tax planning ‘tools’ and techniques that can be used to meet clients' unique needs.
• Provide South African and international wealth structuring advice, which includes inter alia:
•  Consultation in connection with, and taking instructions for, the drafting of wills (dealing with South African and international assets), and where applicable, facilitating the drafting of wills in foreign jurisdictions to deal with international 
• assets.
• Drafting South African trust deeds i.e. inter vivos and charitable trusts and other philanthropic structures in South Africa, in accordance with relevant legislation, regulations and best practice.
•  Review of existing South African and international trust structures and provision of recommendations to ensure the viability thereof in accordance with relevant legislation, case law, regulations and best practice.
• Facilitating the establishment (or transfer) of new international trusts, investment/property holding companies, and any other relevant international structures.
• Comprehensively explaining the estate and tax planning considerations of the different legal ownership options (local and international wealth structures).
• Provision of exchange control advice.
• Actively participate in Advice meetings by:
• Providing updates with respect to legislative and regulatory developments and case law impacting fiduciary-related matters.
• Contributing towards ensuring the document library (templates) is kept up to date, e.g. estate planning reports, trust deed templates and loan agreements.
• Creating house views on fiduciary-related matters.
• Ensure national compliance and risk management processes and procedures are in place and ensure adherence therewith.

People Specification
Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Law Degree (Preference), Postgraduate Diploma in Financial Planning, Tax qualification - Higher Diploma

Essential Certifications
Preferred Certifications

• Registered tax practitioner and FAIS

Minimum Experience Level

• 7 - 10 years working exprience in the wealht management or private wealth environment advising on estate and tax planning, legal ownership options and wealth structuring, local and international trust, and other fiduciary advisory services. 

Technical / Professional Knowledge

• Relevant Software and system Knowledge
• Occupational assessment report writing
• Relevant regulatory knowledge
• Principles of project management
• Knowledge of commercial property market & property finance
• Data analysis
• Research methodology
• Principles of Financial Management

Behavioural Competencies

• Technical/Professional Knowledge and Skills
• Advancing Sales Discussions
• High-Impact Communication
• Influencing
• Decision Making
• Coaching

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Job Purpose

• To ensure the support and maintain the data warehouse in line with the data model; metadata repository and to provide business intelligence analysis through performing strategic and operational support.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Deliver work according to customer expectations by prioritizing; planning and implementing requirements.
• Utilize resources by adhering to standards; policies and procedures.
• Align and continuously improve set processes by identifying innovation opportunities.
• Identify and mitigate risk by executing within governance.
• Resolve incidents by logging and tracking through correct channels
• Ensure work are delivered according to; relevant technical standards Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Structure data into compliance standards by adhering to metadata governance procedures according to Nedbank documented standards and formats.
• Manage final transformed data content by complying to prescribed standards for reviewing and publishing.
• Govern population of DataMart and metadata repository by complying to standards; systems; processes and procedures.
• Support business units by providing consulting services that delivers data and information relevant to their business
• Contribute to internal and external information sharing sessions by attending formal and informal meetings.
• Manage vendor relationship interactions by conforming to vendor management office guidelines and principles.
• Ensure customer needs are met through regular customer feedback sessions

Key Responsibilities

• Data Analysis
• Development
• Internal Customer engagement
• Running of jobs
• DEVOPS
• Monitoring of schedules where required
• Problem solving

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree in Information Technology or Business Management, Mathematical/Statistics

Minimum Experience Level

• 10 years relevant experience of which 5-7 years' experience is in a data management /business role
• Data Warehousing
• SQL and SAS Development
• Analysis environment

Technical / Professional Knowledge

• Oracle
• SAS 
• SQL

Behavioural Competencies

• Coaching
• Communication
• Initiating Action
• Managing Work
• Quality Orientation
• Technical/Professional Knowledge and Skills

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Job Purpose

• To use advanced data analytics techniques to generate reports that provide value-adding insights for business, strategic and operational risk decision making across the Group to achieve its strategic objectives and gain a competitive advantage.

Job Responsibilities
Risk Analysis:

• Lead the data discovery processes; and collaborate with key stakeholders to consolidate data from different sources.
• Ensure compliance with information technology and data risk management procedures when managing, analysing, and transferring data.
• Use relevant analytics software and techniques to analyse data related to market trends, economic indicators, and regulatory changes to identify potential operational risks.
• Evaluate potential operational risks from data trend analysis and propose mitigation strategies.
• Analyse and model potential operational risk scenarios to assess their impact on the Group's risk profile.
• Build and maintain risk models to support decision making and risk quantification.
• Review enterprise and cluster plans and ensure the delivered process, services and solutions are aligned to support the achievement of the business strategy, objectives and values.
• Drive initiatives to enhance risk management processes, systems, and methodologies based on data driven trends and industry best practices.

Job Responsibilities Continue
Operational Risk Reporting:

• Create multifaceted reports in accordance with internal Group policies/ frameworks; and external reporting requirements, including insights which span operational sub-risk types.
• Provide actionable insights and recommendations based on risk analysis to enhance operational risk management strategies.
• Present reports developed at ad hoc governance committees and regulatory meetings.
• Ensure submission of operational risk-related reports to regulatory bodies, in compliance with applicable laws and regulations

Stakeholder Engagement:

• Build and maintain collaborative relationships with key stakeholders.
• Foster communication and collaboration with the internal team to ensure a comprehensive understanding of risk concerns and priorities.
• Incorporate feedback from stakeholders into reports to enhance the accuracy and relevance of risk analysis.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BCom Computer Science/ Data Science/ Risk Management or related qualifications

Preferred Certifications

• Financial Risk Manager (FRM), Chartered Financial Analyst (CFA), Certified Risk Management Practitioner (CRMPrac), 

Minimum Experience Level

• 3 - 6 years
• Business analysis and risk management 

Technical / Professional Knowledge

• Data processing and management systems like SAS
• Governance, Risk and Controls
• Research methodology
• Data analytics and management
• Financial and risk regulations including BASEL standards

Behavioural Competencies

• Decision Making
• Influencing
• Managing Work
• Monitoring Information
• Quality Orientation
• Innovation: A visionary who shapes the future and who pioneers new solutions.

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Job Purpose

• To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and controlling of all aspects of projects or programmes for a portfolio in ensuring the successful implementation of IT Projects and to realise the business cluster strategy. Provides expert advice and counsel to functional/ and non-functional user personnel and project teams on the most complex aspects of integration of logical groupings of technologies. To facilitate agreed solution and ensure the solution meets business requirements with minimal impact to the stability of the IT environment.

Job Responsibilities

• Assist in defining the operational business requirements of the business (KPI'S, SLA's processes and procedures and reporting) through translating organisational strategy into functional strategy and assigning accountability to relevant stakeholders
• Effectively manage the delivery of services to the stakeholders by establishing governance forums and by understanding, assessing and managing escalated risks associated with programmes and projects
• Optimise the effectiveness of resources through modelling capacity requirements across full portfolio and by understanding and communicating impact of capacity requirements
• Ensure optimal organising of environment by specifying the nature of capacity requirements in alignment with strategic priority and by actively managing the capacity of the project managers in the team and negotiate where capacity constraints occur
• Ensure end to end design is aligned to architecture road maps by understanding thel and scape and through regular engagement with relevant stakeholders
• Ensure effective optimisation of systems, processes and technology by doing route cause analysis and taking corrective measurement and ensuring standards defined per technology with regard to integrations are adhered to take responsibility for implementation of programme and project governance that aligns to project methodologies, processes and project disciplines
• Continuously encourage customer centricity by defining/developing tiered SLA's in order to improve delivery and cost efficiencies
• Define and agree service level of operational and call centre support - including support and maintenance, application health and stability
• Escalate project performance to relevant board by clearly showing business objectives according to business cases
• Ensure optimal team delivery by considering and making amendments to processes, structures, operating models and business plans
• Ensure transformational target are met through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list for department
• Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives
• Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy
• Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created
• Deliver a world class service through others by ensuring a client centric culture through required interventions.
• Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes
• Manage branch budget (recoveries of staff incl) through responsible budget planning and management and by driving efficiencies
• Ensure project execution of the end to end life cycle of all portfolio programmes and projects relating to the implementation of IT projects according to the project methodology and strategy.
• Ensure successful project delivery by dealing with escalated project issues, non-delivery conflicts and integration
• Enhance the credibility of the function by reviewing project metrics and by meeting with the project managers to give direction to project execution
• Successful execution of Innovation and Technical projects through the Project Management Office

Key Responsibilities

• Day to day management of a team of 5-6 resource
• Support the nWOW way of working and adopt an AGILE way of workin
• Lead and drive performance and optimisation challenges in the environment -own ddrive the Network Flattening deliverable
• Accountable for platform health, agile delivery, total cost of ownership (TCO), and talent management, while ensuring the platform continues to enable business outcomes at scale.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Advanced Diplomas/National 1st Degrees
Preferred Certifications

• Ab Initio Product Knowledge: GDE, Co>Operating system, Express>It. Batch and real-time data processing concepts, Metadata-driven development. Scheduling tool (control-M)
• SAS Enterprise Guide / VIYA / Visual Investigator / 9.4

Minimum Experience Level

• 7 - 10 years experience in an IT environment (across IT disciplines) of which at least 2 years in a feeder area to this role
• In depth SAS product knowledge: BASE SAS / SAS 9.4 and SAS VIYA
• In depth Ab initio, DB2, DINIDO, NETEZZA
• Cloud knowledge
• MS AZURE / Dev OPS certification
• Be familiar with network constructs

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Workforce planning
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• System Development Life cycle(SDLC)
• ITIL
• IT Architecture
• General Communication Skills
• Joint application development
• Organisational structure
• Influencing
• IT Assets management processes

Behavioural Competencies

• Building Partnerships
• Facilitating Change
• Inspiring others
• Business Acumen
• Building partnerships
• Driving for Results
• Selecting Talent

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Job Purpose

• To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.

Job Responsibilities

• To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.  Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
• Improve client service through delivering relevant products and services according to client needs.
• Maintain and build a portfolio of high value, and complex clients.
• Unearth client sales / solution opportunities and execute on these opportunities.
• Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems. 
• Build and maintain effective professional relationships with high value profile clients through contact management.
• Deliver banking solutions that meet client needs.
• Understand client's business, personal and household needs.
• Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business / personal and household requirements.
• Proactively engage clients in a manner that is relevant to their specific circumstances.
• Collaborate with specialists in client engagements to cross sell and create value based solutions. 
• Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
• Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
• Facilitate clients compliance correctness in line with Nedbank internal and regulatory standards.   
• Identify and resolve any work related obstacles and problems and escalate to senior management.
• Contribute to the improvement of policies, procedures, standards and processes by applying own experience and insights where applicable.
• Understand the bank's risk and credit policy and manage client expectations accordingly.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Comply with internal standard procedures to facilitate the execution of client requirements. 
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction. 
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Must have successfully completed a Business or Finance related qualification?
• Must be FAIS accredited

Minimum Experience Level

• Minimum 5 years in a banking environment (2 of which as a relationship banker).

Technical / Professional Knowledge

• Microsoft Office
• Interpersonal Skills/ Client Relationship
• Business writing
• Business terms and definitions
• Relevant regulatory knowledge
• Data analysis
• Business Acumen
• Decision-making process
• Principles of financial management
• Governance, Risk and Controls

Behavioural Competencies

• Building Networks
• Building Trusting Relationships
• Business Acumen
• Driving for Results
• Global Perspective
• Portfolio Management
• Sustaining Customer Satisfaction
• Targeting Sales Opportunities

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Job Purpose

• To support & deliver bots, execute on the Robotics/ AI strategy, to deliver operational excellence and productivity within a team of developers and technology experts (architects etc). For an individual with Passion, Courage, Ownership and good collaboration skills. An individual with passion for learning new Tech (4th Industrial revolution technologies i.e., AI, OCR, ML, ChatBots, etc).

Job Responsibilities
Stakeholder Management (Business):

• Facilitate client workshops, work with business analysts, process analysts to document business requirements and develop them into use cases and solution designs.
• As-is process analysis, designing to-be processes and creating end-to-end automation solution blueprints which form the basis of the robotic process automation solutions we implement for our clients.
• An individual with excellent communication skills to act as the key contact point for the customer, guiding them through the analysis process and becoming their trusted advisor on RPA process automation and Artificial Intelligence where required.
• Participate in the co-creation of the Robotics strategy for the business
• Promote innovation, optimization, identifying new business opportunities and offer broader strategic offering

Task to be performed:

• Ensuring that they create efficient and high-quality automation solutions
• Regular revision, continuous improvement of development standards and related methodology
• Ensuring development standards are applied in automation projects
• Driving collaboration and knowledge exchange regarding automation practices and technology
• Driving and promoting Agile approach and routines
• Deliver a world-class service by ensuring a client centric culture.
• Ensure proper financial management of the technology function.
• Ensure that planned projects and deliverables for the year are achieved within planned budget.
• Optimize value add through identifying and managing risks arising from own department
• Support standardization of IT delivery processes by ensuring business areas under scope of responsibility comply with standards, policy and regulatory requirements.
• Improve delivery capabilities and capacity considering future skill requirements for the division
• Ensure that production stability is achieved and maintained across all systems under scope of responsibility
• Manage internal and external suppliers/stakeholders in accordance with defined and agreed SLA’s
• Continuously strive to build positive and collaborative team culture with direct reports including addressing any issues raised through culture surveys demonstrating tangible improvement.

People Specification

• Proven experience in process automation area
• Expert knowledge of Blue Prism and optimum robot configuration practices
• Working knowledge of other RPA platforms as well as coding (e.g. .Net, SQL, HTML, C#, Java) is advantageous
• Professional understanding of Quality Assurance
• Practical knowledge of Agile
• Ability to translate incidents or System changes and Business needs into RPA solutions
• Excellent communication, change management and coordination skills
• Ability to organize and prioritize own work
• Professional English skills, both written and spoken

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Robotics training
• IT Degree
• Robotics developer certification

Essential Certifications

• Blue Prism Certificate (AD01)

Minimum Experience Level

• 3 years+ RPA support & IT Operations Experience
• Expert knowledge of RPA development using Blue Prism will be at an advantage
• Good experience on reviewing, testing and deploying RPA code into a Production Environment
• Experience to support and maintain Production Bots (including improving existing Bots and processes)

Technical / Professional Knowledge

• Principles of project management
• Relevant design tools
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Role relevant related technologies
• System Development Life cycle(SDLC)
• Systems Analysis and design
• Technical System Interfaces
• Testing principles and processes

Behavioural Competencies

• Collaborating.
• Compelling Communication
• Decision Making
• Driving for Results
• Influencing
• Innovation
• Technical/Professional Knowledge and Skillsv