Customer Service Consultant at Mediro Recruitment

Description

• Customer complaint and query handling and Customer case management.
• Building and maintaining relationships with the dealer network.
• Ensuring correct escalation process internally and externally.
• Achieve voice, email and quality Service Level targets as per agreement.

Minimum Requirements

Essential Skills Requirements:

• Minimum of 3 years working experience within the Motor Industry.
• Minimum of 2 years in an Aftersales position at the client’s or dealer level mandatory.
• Minimum of 2 years in a call centre environment.
• Excellent verbal and written communication skills.
• Excellent people skills.
• High ability to co-ordinate.
• Excellent time management skills.
• Customer service skills.
• Problem solving skills.
• Communication skills.
• Decision making skills.
• Time management skills.

Advantageous Skills Requirements:

• Ability to communicate and interact across all organisational levels.
• Flexibility by taking on ad hoc tasks.
• Good discipline to ensure tasks will be completed on time.
• Operating independently and on own initiative within the field of responsibility.
• Pleasant, approachable disposition.