IT Operations Manager - M2 at Sandvik

The role

Strategic Planning:

• Participate in contributing to the Global IT Strategy.
• Develop the Country IT strategic plan, ensuring alignment to the overarching Global IT Strategy.
• Develop site plans to implement on the Country IT strategic plan.
• Ensure alignment between Sandvik’s Global and Business Area’s IT standards and strategies with country IT requirements.
• Communicate the Global IT strategy and Country IT and site strategies to the country business leadership.

Information Technology Management:

• Develop and/or review local IT policies and procedures for sub-Sahara Africa and ensure alignment with Global policies.
• Manage and monitor the reliability and performance of the IT systems.
• Manage the proper life cycle of all IT systems.
• Oversee all major business change initiatives pertaining to IT, ensuring alignment with Global initiatives and standards.
• Accountable for IT demands, authorised IT projects and enhancements of specific applications / infrastructure.
• Develop and maintain solid relationships with Sandvik business stakeholders in Sub-Sahara Africa.
• Oversee the management of relationships with key IT suppliers to ensure service level agreements are adhered to, and attend to escalated issues that may arise.
• Escalate issues within Group IT in accordance with IT policy and procedure.

IT Governance and Security:

• Monitor and enforce IT compliance from a local perspective, ensuring alignment to Global IT policy and processes.
• Monitor adherence to IT Security policy and procedures.
• Manage the participation in local and global internal and external audits and manage compliance requirements.
• Effective Budget Management:
• Determine and compile annual budget forecast for submission to Country Management for approval.
• Monitor and control budget, producing quarterly budget review reports.
• Approve expenses and ensure alignment to approved budget.
• Identify cost saving initiatives to maximise financial profitability.

Effective Subordinate Management:

• Manage the recruitment of subordinates in accordance with HR policy and procedures.
• Manage performance of subordinates through the development of performance agreements and conducting performance reviews.
• Identify learning opportunities for subordinates through the identification of areas for development, coaching and recommending formal functional training when required.
• Implement talent management and succession planning frameworks.
• Manage sound employee relations in accordance with HR policy and procedures.

Your Profile

• Degree in Information Technology or equivalent job experience
• Post graduate qualification in Information Technology will be advantageous
• 10 years’ experience in IT service delivery and management, of which 5 years is at a management level
• IT experience in a global company will be advantageous
• Experience in managing customer and supplier relations
• Experience of managing the IT expert organization
• Knowledge of IT business processes
• Good project management skills
• Excellent customer focus
• People management and budget experience is critical
• Strategic thinking
• Infrastructure operations, especially on Windows platforms
• ITIL