IT Operations Manager - Randburg at FNB South Africa

Purpose

• To manage computer operations infrastructure, server, networking, desktop and database administration of integrated system staff management, architecture and strategy.

Experience and Qualifications

• Bachelors in Information Systems or Computer Science Core or Software Service Technician MCSE, CCIE, MS SQL+, RHCE or RHCA
• 5 – 7 years

Responsibilities

• Drive business profitability in the context of cost management through Information technology solutions
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Influence, encourage and manage the cost-effective use of systems and facilities
• Develop a IT service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Operationally manage, monitor, alert and escalate for a number of diverse platforms which include , Mid-range, Personal Computers, Networks, Helpdesk and Enterprise Management.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements
• Ensure all the required hardware and software contracts and SLA are up to date and all metrics are met
• Production environment Support and Automation, for their respective support teams (Technical and Development)
• Support all incidence and problem management when necessary
• Manage own development to increase own competencies
• Facilitate the conversion of knowledge management and ideas into new or improved processes and services.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies