IT Programme Manager at FNB South Africa

Job Description

• To plan, direct and coordinate a programme of projects to ensure programme goals are met and that projects are executed as expected.

Hello Future IT Programme Manager 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.  
• As part of our eBucks talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.   

Are you someone who can: 

• Managing the delivery process within IT (Managing the impact assessment process). 
• Alignment of delivery roadmap with various partners with clear timelines and the ability to push back if requests come in post SDLC cut-offs. 
• Act as the main point of contact between clients and the service delivery team. 
• Maintain strong relationships with customers to understand their needs and expectations. 
• Handle customer feedback, complaints, and escalations effectively. 
• Provide insights and recommendations for improving service efficiency. 
• Capacity management across all IT Teams. 
• Represent IT at various forums such as Project SteerCo's, OpsCo’s and Prioritisation. 
• Provide project status feedback and complete reports required by CIO and contribute to reporting required by the business. 
• Be a single point of contact for IT to all stakeholders. 
• Oversee the end-to-end delivery of IT or business services. 
• Ensure delivery meets agreed-upon KPIs. Identify and implement process improvements to enhance service quality. 

What you’ll need: (Please include any relevant qualifications, skills and experience you would like the successful candidate to possess) ​

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree or relevant certifications (e.g., PMP, PRINCE2) is a plus. 
• Experience: Minimum of 7 years of experience in IT program management, with a proven track record of successfully delivering complex IT projects. 

Skills: 

• Strong leadership and team management skills. 
• Excellent communication and interpersonal skills. 
• Proficiency in project management tools and software. 
• Ability to manage multiple projects simultaneously. 
• Strong problem-solving and decision-making abilities. 
• Knowledge of IT infrastructure, software development, and cybersecurity. 
• Jira skills are a plus. 
• Experience managing programs consisting of multiple small IT projects across various IT areas. 
• Ability to create alignment on deliverables. 

We can be a match if you are:   

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to  
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it