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In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Job Description
- The Banking Advisor Academy role involves proactively managing a portfolio of affluent clients alongside a team of Private Bankers, focusing on analysis, research, sales, and service fulfillment to identify opportunities for acquiring new clients and expanding existing client portfolios. Incubation training period of 3-6 months. Key responsibilities include building trust-based relationships, fostering a culture of service excellence, marketing financial services solutions, managing the leads pipeline to drive profit growth, and consistently delivering high-quality outputs within set deadlines.
- Welcome to FNB, the home of the changeables.
- We design shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our Private Banking & Advisory Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
You will be an ideal candidate if you:
- Minimum Qualification - RE5 Certificate with a Degree NQF7 (FSCA Approved) level in Finance or Accounting
- Experience Required - 2 to 3 years’ experience within a Sales/Service area of a financial environment, Banking would be preferred.
- A person must not be unrehabilitated insolvent.
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements and set processes and procedures related to specialization.
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Job Description
- To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
- Participate in planned activities that are appropriate for own development.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Identify and utilise opportunities for revenue growth to deliver on sales targets.
- Provide appropriate banking and financial solutions across an allocated portfolio of clients.
- Develop, encourage and nurture collaborative relationships across the FRG.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering.
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Prevent wastage and identify process improvements to contain and reduce costs.
- Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.
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Job Description
- Apply Risk Management processes within the area of responsibility
Hello Future FNB iCustomer Operational Risk Manager II
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Provide guidance and assist with requirements on changed or new risk tools.
- Oversee the effective use of risk tools and monitor their effectiveness for the business.
- Assist with preparation and analyses of reports for tabling at various Risk Committees
- Ensure data integrity, data structures and business line mappings are correct.
- Monitor workflow issues in loss data system.
- Document processes to enhance general ledger reconciliations and monitor data extractions for reporting purposes.
- Monitor documented requirements and project manage deliverables.
- Highlight risk areas through root cause analysis.
- Monitor action plans on various risk tools.
- Monitor risk reporting and escalate issues.
- Demonstrate experience in organisational change risk management, programme and project risk management as well as business architecture (such as understanding capability and work item risks)
- Demonstrate an understanding of fintech industry risks as well as vendor risk management.
You will be an ideal candidate if you have:
- a BCom or Diploma in Risk Management or equivalent financial qualification
- 3 to 5 years' experience in a risk management function, preferably in a financial institution
You will have access to:
- Opportunities to network and collaborate.
- Challenging Work.
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Adaptable, curious and willing to learn.
- Passionate in providing insights.
- Thrive in a collaborative environment.
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Job Description
- To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers
- Act responsibly with work related resources in order to contribute to cost containment
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
- Assist with profit growth for the business through sales and acquisition of new clients
- Support sales through analysis of client portfolio and pro-active client engagement
- Understand and proactively engage to optimise client in terms of benefits, fees, returns and so forth
- Identify sales opportunities and ensure effective management of the leads pipeline
- Report on transactional and process activities within set guidelines to provide timely information for decision making
- Comply with relevant statutory, legislative, policy and governance requirements
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
- Address customer needs in order to meet or exceed customer expectations
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
- Achieve expected financial targets and uphold associated service levels
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Job Description
- To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
- Conduct themselves in an ethical manner at all times
- Adhere to the TCF (Treating Customer fairly) principles in all that you do
- Identify and sell/cross sell products aligned to customer needs
- Maximize channel optimisation opportunities identified aligned to customer needs
- Ensure activities support cost containment and reduction
- Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience
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Job Description
- Hello Future Network Engineer II
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Overview of the role and requirements:
- To design, test, implement and analyse complex network facilities and produce multi-network designs and policies strategies architectures and network optimisation
- Cloud security experience none negotiable
- The successful candidate must have experience on Infoblox
- Experience on DNS, DWDM (Dense Wavelength Division Multiplexing), Huawei SD-WAN
You will be responsible for:
- Prevent wastage and identify process improvements to contain and reduce costs
- Develop financial model for charge-out for all components to ensure relevant income are generated
- Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation
- Provide subject matter expertise and thought leadership in area of expertise
- Ensure compliance to legislative and audit requirements and adherence to relevant processes
- Develop appropriate strategic plans for the network design and architecture by executing plans and all changes required to optimise business network
- Monitor changes in legislation, regulations, initiatives and relevant industry practices
- Ensure drafting and implementation of appropriate interventions
- Identify all the components within the network by defining benchmarks for latency and utilisation of network components
- Implement network changes during defined slots and at appropriate times by executing all changes
- Ensure all network testing and analysis of network facilities are executed and findings used to increase efficiencies in the business
- Produce multi-network designs, design policies and applications for the business
- Resolution of high-level problems
- Ensure network security policy implementation and monitoring
- Assess own performance through seeking timely and clear feedback and request training where appropriate
- Manage personal development to increase own skills and competencies
What you will need:
- 5+ years' experience in a similar role
- CCNA, CCNP qualification is preferred
We can be a match if you can:
- Strong communication and interpersonal skills.
- Able to work under pressure
You will have access to:
- Opportunities to network and collaborate.
- Challenging Work.
- Opportunities to innovate.
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Job Description
- To provide a holistic, customised legacy planning solution / advice to clients in order to optimize their tax position, asset protection and ensure the smooth transition of their assets to relevant heirs after passing.
- Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
- Manage client portfolio and identify opportunities to expand customer base and acquire new clients. Achieve revenue target through advice charges to clients and advisors for estate plan and business succession plan drafting
- Provide subject matter expertise and maintain expert knowledge on specific local products
- Drive and promote corporate image and market penetration and provide training to other business units to increase product awareness
- Ensure compliance to legislative and audit requirements and adherence to relevant processes
- Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
- Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Identify and implement on opportunities for revenue growth in order to deliver on targets
- Build and maintain an effective network and pipeline for further expansion of business within area of accountability
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
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Job Description
Hello Future Property Valuations Manager
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB HSL, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- To manage property valuations and ensure quality in delivery of work.
Are you someone who can:
- Maintain Best Practice Financial Planning / Accounting with direct, control and maintenance of the financial planning within the Business Unit. Ensuring adherence to and meeting of budgetary forecasts and ensuring that all revenues and costs are accounted for appropriately for the properties in the business.
- Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
- Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
- Foster and enhance good business relations with Internal Clients (other Business units – Sales, Credit etc), external clients (e.g. FNB Group) and Independent Valuation contractors/Vendors to sustain and enhance the First National Bank market reputation in support of the high level of service being required.
- Direct and control all Business Unit policies, SLA's, procedures and mandates required to achieve the Business objectives by implementing best business practice solutions for the Property Business Market and manage property valuations for all the business units.
- Comply with governance in terms of legislative and audit requirements.
- Conduct Industry Related Research and Development on an ongoing basis, to identify latest market trends within the Property Industry, that directly impact the Valuation Business, by conducting market analysis/research and development, thus ensuring the Business Unit remains competitively positioned within the Industry.
- Analysis and Actioning of Reports by ensuring that all required reports are appropriately compiled, with the required analysis and interpretation of information being done, thereby adopting appropriate interventions/strategies in line with meeting the required Business Objectives.
- Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies.
- Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities.
You will be an ideal candidate if you:
- A property related business qualification is preferable,
- Registration with the S.A. Council for Property Valuers Profession as a Professional Valuer or Professional Associated Valuer
- Registered member of the S.A. Institute of Valuers is preferable but not essential
- A minimum of 6 years’ experience in Property Valuations preferably with 2 to 3 years in middle management within a financial institution
- Computer Literacy is essential
- A good knowledge of financial and accounting principles as they relate to the running of a business
- Knowledgeable in property related legislative requirements, town planning procedures and bye-laws, municipal bye-laws and township establishment procedures
- Procedures of the Surveyor’s General’s and Deeds Office is required
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where iniative is taken and owned end to end
- NB: Successful Candidate MUST reside in Cape Town
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment
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Job Description
- To deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation, and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles
Hello future Private Advisor
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are You Someone Who Can
- Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
- Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through ensuring effective management of the leads pipeline.
- Produce consistently high-quality outputs within agreed deadlines.
You Will Be an Ideal Candidate If You
- Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
- RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
- Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
- Signed off on FAIS categorie
You Will Have Access To
- Opportunities to network and collaborate.
- Earn basic guaranteed rewards with uncapped earning potential.
- Opportunities to innovate.
We Can Be a Match If You Are
- Able to build sound relationships based on trust and openness.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.
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Job Description
- To provide specialist solution advice, design and coordinate the implementation of appropriate and innovative solutions in-line with strategic and business-driven initiatives that best meets the needs of the client.
Job Description
- Solution viability assessment and business case orientation
- Strong understanding of business process definition and re-engineering requirements
- Moderate understanding of project management and system, data or business testing requirements principles
- Experience in documenting and implementing projects/ initiatives in line with business vision and strategy
- Experience in the analysis and compilation of business information and intelligence
- Strong knowledge and use of design process tools (e.g. Visio, Firstmap)
Minimum experience and Qual:
- Degree in Engineering or Technology
- 3-4 years' experience in Operations
- 2+ years in mid-management role
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Job Description
- To deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation, and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles
- Contribute to the development of larger overall area budget
- Develop the budget for the next financial year for area of responsibility taking all operational plans into consideration
- Research and design a longer term financial resource requirement plan for the area of responsibility
- Present the business case to motivate for financial resources
- Analyse and develop implementation plans against the forecasted financial budget
- Develop tactical budget for area of responsibility that minimise expenditure and manage costs
- Control the budget for area including the authorisation of expenditures and implementation of financial regulations. Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums
- Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships Ensure that the customer is at the centre of the business philosophy, operations and ideas .Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
- Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement
- Creates risk awareness and manages audit findings
- Participate in Group risk forums where required and cascades relevant information through team
- Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies
- Create and participate in specialist communities of practice and represents the organisation at Group and industry level to share best practice insights and solutions
- Drive strategic projects, change management and platform integration across operations
- Leverage Group capability to exploit opportunities
- Ensure and encourage adherence to an operational framework of policies and procedures
- Execute defined business strategy by translating it into the business operations
- Communicate policy modification, objective achievement progress and critical success factors to impacted stakeholders
- Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks
- Identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions
- Be aware of, and responsive to local conditions
- Influence the development of appropriate organisational structures, capacity and delivery systems. Identify development needs and select effective solutions to address personal development gaps to facilitate self improvement
- Develop and implement a personal development plan
- Demonstrate a commitment to continuous personal improvement as a life-long learner and encourage the same in others
- Share information and empower others to act
- Acts as a role model for continuous professional development in area of expertise
- Lead a development culture where information regarding successes, issues, trends and ideas are actively shared
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
- Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement
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Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor
- Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
- As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
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Job Description
- To serve as a full financial services advisor by providing appropriate savings, investment and estate planning advice, expertise and support to high income clients, with a focus on investments.
Are you someone who can:
- Formulate proposals in cash management, risk needs, investment planning, estate planning, or other areas to help clients achieve their financial goals.
- Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand approved investment and risk products.
- Investigate available investment opportunities to determine compatibility with client financial plans.
- Review clients' financial plans regularly to determine whether life changes, economic changes, environmental concerns, or financial performance indicate a need for plan reassessment.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Ensure that the quality of advice remains high and consistent and in line with RMB’s investment philosophy and product approved matrix.
- Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
- Achieve gross production target as indicated in scorecard.
- Inform and educate customers on products and services to ensure retention of existing customers; increase sales revenue and increase the organisation's customer base.
- Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
- Analyse financial information obtained from clients to develop a financial plan or proposal using the correct tools.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and RMB’s internal compliance procedures and requirements.
- Ensure compliance is adopted in terms of systems and procedures as laid out by RMB.
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
- Ensure optimal usage and protection of business assets.
- Maintain expert knowledge on all FirstRand approved products, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
- Engage in cross-functional activities.
- Collaborate across boundaries and finds common ground with a widening range of stakeholders.
- Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
You will be an ideal candidate if you:
- Relevant Degree in Investment or Economics.
- Completed Certified Financial Planner preferred.
- Have 3 to 5 years’ experience as a Wealth Manager with sales and advisory experience with high income clients.
- Candidates with the following FAIS experience will be given preference:
go to method of application »
Job Description
- To serve as a full financial services advisor by providing appropriate savings, investment and estate planning advice, expertise and support to high income clients, with a focus on investments.
Are you someone who can:
- Formulate proposals in cash management, risk needs, investment planning, estate planning, or other areas to help clients achieve their financial goals.
- Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand approved investment and risk products.
- Investigate available investment opportunities to determine compatibility with client financial plans.
- Review clients' financial plans regularly to determine whether life changes, economic changes, environmental concerns, or financial performance indicate a need for plan reassessment.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Ensure that the quality of advice remains high and consistent and in line with RMB’s investment philosophy and product approved matrix.
- Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
- Achieve gross production target as indicated in scorecard.
- Inform and educate customers on products and services to ensure retention of existing customers; increase sales revenue and increase the organisation's customer base.
- Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
- Analyse financial information obtained from clients to develop a financial plan or proposal using the correct tools.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and RMB’s internal compliance procedures and requirements.
- Ensure compliance is adopted in terms of systems and procedures as laid out by RMB.
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
- Ensure optimal usage and protection of business assets.
- Maintain expert knowledge on all FirstRand approved products, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
- Engage in cross-functional activities.
- Collaborate across boundaries and finds common ground with a widening range of stakeholders.
- Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
You will be an ideal candidate if you:
- Relevant Degree in Investment or Economics.
- Completed Certified Financial Planner preferred.
- Have 3 to 5 years’ experience as a Wealth Manager with sales and advisory experience with high income clients.
- Candidates with the following FAIS experience will be given preference:
go to method of application »
Job Description
- To serve as a full financial services advisor by providing appropriate savings, investment and estate planning advice, expertise and support to high income clients, with a focus on investments.
Are you someone who can:
- Formulate proposals in cash management, risk needs, investment planning, estate planning, or other areas to help clients achieve their financial goals.
- Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand approved investment and risk products.
- Investigate available investment opportunities to determine compatibility with client financial plans.
- Review clients' financial plans regularly to determine whether life changes, economic changes, environmental concerns, or financial performance indicate a need for plan reassessment.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Ensure that the quality of advice remains high and consistent and in line with RMB’s investment philosophy and product approved matrix.
- Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
- Achieve gross production target as indicated in scorecard.
- Inform and educate customers on products and services to ensure retention of existing customers; increase sales revenue and increase the organisation's customer base.
- Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
- Analyse financial information obtained from clients to develop a financial plan or proposal using the correct tools.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and RMB’s internal compliance procedures and requirements.
- Ensure compliance is adopted in terms of systems and procedures as laid out by RMB.
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
- Ensure optimal usage and protection of business assets.
- Maintain expert knowledge on all FirstRand approved products, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
- Engage in cross-functional activities.
- Collaborate across boundaries and finds common ground with a widening range of stakeholders.
- Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
You will be an ideal candidate if you:
- Relevant Degree in Investment or Economics.
- Completed Certified Financial Planner preferred.
- Have 3 to 5 years’ experience as a Wealth Manager with sales and advisory experience with high income clients.
- Candidates with the following FAIS experience will be given preference:
go to method of application »
Job Description
- To deliver exceptional experience and education to RMB clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
Are you someone who can:
- Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.
- Identify and utilise opportunities for revenue growth to deliver on sales targets.
- Provide appropriate banking and financial solutions across an allocated portfolio of clients.
- Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
- Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group (FRG).
- Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering
- Participate in planned activities that are appropriate for own development.
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Prevent wastage and identify process improvements to contain and reduce costs.
You will be an ideal candidate if you:
- Relevant NQF7 Level Degree in Finance, Economics or Accounting.
- Completed RE5 qualification.
- Preferred Qualification - Certified Financial Planner (CFP)
- Experience - 3 to 5 years’ experience in a Banking, Investment, Financial Planning, Wealth Management, and client facing environment.
- Full understanding of money management principles
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Job Description
- To manage, facilitate and lead a team of Estate Administrators and Estate Specialists to mitigate risks, provide an enhanced client experience, to achieve financial targets through the professional, efficient, and effective administration of deceased estates under the Administration of Estates Act 66 of 1965 and to liaise and collaborate with internal and external stakeholders to meet shared objectives.
Hello Estate Manager
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Managed a team of specialist estate administrators dealing with end-to-end administration of deceased estates in terms of the Administration of Estates Act, the Estate Duty Act, the Intestate Succession Act and other applicable legislation;
- Deep specialist knowledge of the administration of deceased estates coupled with the ability to proactively identify, research, consult and technically solve for problems in estates with a high degree of skill and expertise;
- Proven leadership skills;
- Experience in working with high-net-worth individuals and complex estates;
- The ability to collaborate, cultivate and manage working relationships with a variety of internal and external stakeholders to meet shared objectives;
- Experience in managing and mitigating risk in all areas related to the administration of deceased estates, including use of systems, management information reporting process adherence and regulatory compliance;
- Managed team productivity and attained revenue targets in line with the business’ growth objectives and strategy;
- The ability to stay abreast of legislative changes, industry trends and developments.
- Experience in taking up executorship for the team of specialist estate administrators;
- Developed and maintained a client-centric service culture which builds meaningful and rewarding relationships, proposes innovations and enables others to provide an exceptional client experience along with the ability to effectively resolve and manage customer escalations.
- Experience in dealing with and resolving complex estate matters
- Proficiency in personal and end user computing skills essential
- Proficiency in written and verbal communication
You will be an ideal candidate if you:
- Have a completed LLB, BCom or BA degree
- CFP, Lead qualification and FPSA advantageous
- Minimum 5 years’ experience managing a team of deceased estate administration specialists
You will have access to:
- Opportunities to network and collaborate
- To participate in Estates MANCO
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- An experienced professional
- Adaptable and curious
- Thrive in collaborative environments.
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Job Description
- To plan, direct and coordinate a programme of projects to ensure programme goals are met and that projects are executed as expected.
Hello Future IT Programme Manager
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our eBucks talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Managing the delivery process within IT (Managing the impact assessment process).
- Alignment of delivery roadmap with various partners with clear timelines and the ability to push back if requests come in post SDLC cut-offs.
- Act as the main point of contact between clients and the service delivery team.
- Maintain strong relationships with customers to understand their needs and expectations.
- Handle customer feedback, complaints, and escalations effectively.
- Provide insights and recommendations for improving service efficiency.
- Capacity management across all IT Teams.
- Represent IT at various forums such as Project SteerCo's, OpsCo’s and Prioritisation.
- Provide project status feedback and complete reports required by CIO and contribute to reporting required by the business.
- Be a single point of contact for IT to all stakeholders.
- Oversee the end-to-end delivery of IT or business services.
- Ensure delivery meets agreed-upon KPIs. Identify and implement process improvements to enhance service quality.
What you’ll need: (Please include any relevant qualifications, skills and experience you would like the successful candidate to possess)
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree or relevant certifications (e.g., PMP, PRINCE2) is a plus.
- Experience: Minimum of 7 years of experience in IT program management, with a proven track record of successfully delivering complex IT projects.
Skills:
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in project management tools and software.
- Ability to manage multiple projects simultaneously.
- Strong problem-solving and decision-making abilities.
- Knowledge of IT infrastructure, software development, and cybersecurity.
- Jira skills are a plus.
- Experience managing programs consisting of multiple small IT projects across various IT areas.
- Ability to create alignment on deliverables.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
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Job Description
- To create test plans and test cases for testing the functionality of a system against business requirements to prevent errors/defects in the live system
- Create test plans and test cases for the functionality of a system to prevent errors in the live system
- Grasp and apply new information with ease, and identify new areas of learning
- Cut to the core of issues and apply effective analysis, logic, and creativity to implement solutions
- Build sound relationships based on trust and openness
- Engineer and leverage processes and technologies to meet business needs
- Produce consistently high-quality outputs within agreed deadlines.
- Recognise interdependencies and collaborate with others to achieve shared goals
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Job Description
Hello Future Developer
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- Implements a program of technology projects to ensure that program goals are accomplished
Are you someone who can:
- Research new technology being used in the financial sector
- Develop prototype systems on which to test and prove the new technology
- Make recommendations of technology, vendors who can supply and support that technology as well as the use cases in which they can be used
- Maintain and share a knowledge base of financial technology, trends and news for the group
- Where bespoke applications are required, develop those applications to assist the treasury functions in the bank
- Participate with the broader community in the development of a blockchain platform for financial systems
Additional Requirement
- Must have 3-5 Years Cobol Development experience
- Experience with JCL
- Mainframe exposure (Hogan)
Dare to imagine the change with us if you are:
- An adaptable problem solver who does not fear change but thrives from it.
- A disruptor in your field of IT expertise
- An initiative taker who identifies opportunity and improves
- Known for your delivery track record.
- Wanting to be in a career that makes meaningful contribution to your and other people's lives.
We’ll make a good match if you’re:
- Curious - you're driven by always wanting to know more and learn more.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
- A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
- Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.
You’ll benefit from our changeable benefits like:
- Opportunities to network and collaborate.
- Inspiring work environment
- Work that is challenging
- Space to make a difference.
- Opportunities to innovate.
- Conditions that are flexible
- Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
- Resources to help you with your professional development.
- Generous leave policy
- Preferential employee banking rates
- When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
- As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.
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Job Description
- To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
Hello Future External Sales and Service Advisor Lead
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Achievement of targets for business.
- Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
- Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
- Understand reasons for and comply with governance in terms of legislation and audit requirements.
- Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
- Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
- Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
- Manage own development to increase own competencies.
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Job Description
Hello Future, Java Technical Team Lead
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB Core Banking Platform, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Translate business IT requirements into implementable solutions & continuously monitor to ensure operational continuity and effectiveness.
- Deliver against operational and cost targets.
- Prioritise resource allocation to minimise and reduce wastage.
- Monitor costs for the financial year according to the operational plan.
- Allocates and approves expenditure.
- Review cost reports and resolves or explains variances to the budget.
- Identify, control and escalate potential risks that may lead to increased costs.
- Manage costs or expenses within approved budget to achieve cost efficiencies.
- Contribute to the development of larger overall area budget.
- Develop the budget for the next financial year for area of responsibility taking all operational plans into consideration.
You will be an ideal candidate if you:
- Minimum: B.Comm, B.Eng, BSC Eng, BSC Informatics or related degree.
- 3 – 5 years experience in managing a team of Java Developers.
- Familiar with one or more programming languages as appropriate for the specific requirements of the department related to the field.
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment.
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Job Description
Hello Future Data Engineer
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- To provide required support within guidance of set processes and procedures to ensure effective movement, collection, integration, storage and provisioning of data to build solutions and meet business objectives through understanding of business unit requirements and collaboration with relevant stakeholders.
Are You Someone Who Can
- Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG.
- Provide subject matter expertise and thought leadership.
- Act responsibly with work related resources to contribute to cost containment.
- Design and develop IT systems and solutions.
- Conduct research on architectural systems.
- Demonstrate cost consciousness and awareness of personal contribution to costs and productivity.
- Identify and escalates potential risks that may lead to increased costs.
- Prevent wastage and identify process improvements to contain and reduce costs.
- Adhere to organizational values and service standards and interact with and communicate with customers accordingly.
- Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements.
- Meet set turnaround times while ensuring own availability, reliability and accuracy.
- Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability.
- Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service.
- Execute own work in accordance with the organizational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
- Identify and escalate risk as normal part of work Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
- Adhere to quality standards, turnaround times and company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps.
- Create own personal development plan and review plan with team leader or manager.
- Understand which competencies and skills are required to be mastered to ensure personal development and performance Keep abreast of learning opportunities, changing products and trends.
Technical Skills
- ETL Tooling, Abinitio would be advantageous
- Proficient in SQL, SAS
- Teradata, would be advantageous
- Spark
- Hive
- PowerBi
You Will Be An Ideal Candidate If You
- Qualification: Bsc Comp Sci, or related degree in Engineering / Information Systems
- Experience: 5 years minimum related / relevant experience
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Job Description
Hello Future Marketing Portfolio Manager
- FNB Retail Marketing is looking for a dynamic and highly driven marketing professional to fill the role of Marketing Portfolio Manager, supporting the eBucks business. The successful applicant will be required to provide strategic and operational partnership to eBucks by assessing business needs, offering marketing solutions, advising and directing the input into the development of relevant marketing programmes in line with the business strategic direction through the marketing value chain (consulting, programme leadership, strategic solutioning, development, execution and reporting and measurement.
Are you someone who can:
- Contribute, through application of marketing principles, towards the development and execution of eBucks marketing plans and activities,
- Contribute to the development of marketing campaign budget for the financial year, for area of responsibility taking all operational plans into consideration.
- Contribute to the development of integrated frameworks, guidelines and optimisation plans to drive customer acquisition, retention, profitability and economic value add.
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional teams, within eBucks and the rest of the business and build relationships to obtain and to provide work support.
- Contribute towards the development and execution of eBucks lead partner marketing communication campaigns.
- Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums.
- Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships Ensure that the customer is at the center of the business philosophy, operations and ideas .Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
- Contribute to the development of and execution of integrated financial strategies to maximise growth across business areas.
- Analyze and develop implementation plans against the forecasted financial budget.
- Develop tactical budget for area of responsibility that minimize expenditure and manage costs.
- Brainstorm, identify, implement and drive innovative best practice ideas within the organization to ensure increased efficiencies.
- Create and participate in specialist communities of practice and represents the organization at Group and industry level to share best practice insights and solutions.
- Drive strategic projects, change management and platform integration across operations.
- Balance immediate value against long term sustainability and local and global considerations
- Leverage function capability to exploit opportunities for eBucks.
- Contribute towards business partnerships with external parties in terms of planning, managing and execution of marketing activities.
- Collaborate and contribute to value adding activities for through eBucks business through functional knowledge and leadership.
- Maintain up to date knowledge of local and global trends by collaborating closely with Customer Insights and Analytics team.
- Ensure and encourage adherence to an operational framework of policies and procedures.
- Execute defined business strategy by translating it into the executable marketing campaigns.
- Creates risk awareness and manages audit findings.
- Participate in Group risk forums where required and cascades relevant information through team.
- Communicate policy modification, objective achievement progress and critical success factors to impacted stakeholders.
- Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
- Identify interconnected problems, determine its impact and use to develop best fit alternatives, driving best practice solutions.
- Be aware of, and responsive to customer context.
- Develop and implement a personal development plan.
- Demonstrate a commitment to continuous personal improvement as a life-long learner and encourage the same in others.
- Share information and empower others to act.
- Lead a development culture where information regarding successes, issues, trends and ideas are actively shared.
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.
- Lead specialist communities of practice and contribute positively to own and organizational knowledge improvement.
You will be an ideal candidate if you have:
- BCom Degree or similar qualification
- 5+ years in a similar role Experience in the rewards or loyalty industry will be an advantage"
You will have access to:
- Opportunities to network and collaborate.
- Challenging work environment
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Adaptable, curious and willing to learn.
- Passionate in providing insights.
- Thrive in a collaborative environment.
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Job Description
- To build, optimise and implement innovative quantitative analytical methodologies, procedures, and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, under guidance against predicted results and deliver according to set processes and procedures.
- We are looking for a passionate and driven credit risk analytics professional looking to join the credit acquisition team within the Acquisitions/Originations function of the Home & Structured Lending (HSL) business unit. The responsibilities of the role will include optimising and quantifying the impacts of new business proposals on the credit income statement and quantifying the impacts of various initiatives to ensure that earnings volatility and concentration risk is being managed appropriately whilst ensuring that the business meets its ROE targets. Monitoring & Documentation will also play a role within this space.
You could be a match if you have:
- At least 2 years' experience in a credit risk analytics environment
- Actuarial/Statistical/Quantitative degree
- Acquisitions or Capital & Provisioning or Pricing experience would be advantageous
- Coding experience in SAS will be beneficial
- Stakeholder management skills, setting deadlines and communicating effectively.
- Understanding impacts of decisions & strategies on the credit life cycle
- Attention to detail, idea generation & teamwork will be important to this space
Method of Application
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