IT Sales Team Leader - Midrand at Datacentrix

Purpose:

• Promote the sale of all company Field Services portfolio.

Requirements and Education:

•  Matric/Grade 12 with Exemption (preferred)
•  Minimum 2 years sales experience in IT industry (essential)
•  Relevant diploma/bachelor’s degree
•  Previous experience in a call center environment
•  Experienced Microsoft Office Suite User
•  Computer Literacy and Numeric Skills (required)
•  Strong Admin skills
•  Excellent E-Mail Etiquette
•  Business Acumen
•  Customer Focus
•  Networking Skills
•  Result Driven
•  Attention to Detail
•  Negotiating Skills
•  Process Management

Key Responsibilities:

•  Submit monthly reporting and metrics, as well as weekly forecasts.
•  Maintain excellent customer relationships and be escalation point for compliments and complaints.
•  Professionally and efficiently manage customer telephonic and email engagement with a view to maximizing sales and increasing partner delight.
•  Drive sales to meet targets monthly, quarterly, and annual gross profit target.
•  Quote and provide accurate pricing and product information to customers within SLA timeframes.
•  Support customers and team members as and when required, with their associated database of clients (telephonic, order placing, quoting, delivery, POD’s, queries, payments, information etc.).
•  Work closely with product managers, BDMs, debtors (resolve queries, encourage early payments) and logistics (ensure fastest
• possible order processing) to resolve matters and communicate on prospective deals.
•  Adhere to professional Telephone and Email etiquette guidelines.
•  Attend training to continuously improve product knowledge, as well as attend vendor and customer events on an ongoing basis.
•  Backorder follow-up and executing of queries including offering alternatives (cross and upselling).
•  Understand, engage, and develop skills in company procedures, processes, and back-office management.
•  Update CRM / Tools to ensure customer detail accuracy and allow for proactive marketing.
•  Manage the sourcing and delivery of products to the customer, and generate interest in all company brands, keeping customers informed
• of new products and IT innovation opportunities.
•  Drive outbound marketing campaigns, ensuring customer awareness of incentives / promotions, and provide feedback to Campaign
• Manager