IT Server Administrator at Sanlam Group

What will you do?
To administer and optimise SanFin’s Wintel, Solaris and RedHat server farm. This includes ensuring optimal performance, availability and integrity of the servers and services, configuring all new implementations, and developing processes and procedures for ongoing management of the server environment.

What will be your key responsibilities?

• Performing day-to-day operational tasks efficiently and effectively, such as:
• Call management
• Daily health checks
• Daily backup management 
• Responsible for compliance to all applicable policies, standards, and procedures
• Responsible for the integrity and recoverability of servers and server backups
• Responsible for resolving all calls quickly and effectively (incidents and problems)
• Responsible for patch, malware, and security configuration compliance
• Assist with server-side support of applications and databases
• Assist with general infrastructure support of the SanFin IT environment
• Active Directory support (user maintenance, folder permissions, group policy objects, etc.)
• Assist with general infrastructure support of the SanFin IT environment
• Maintains and validates back-ups and disaster recovery systems
• Performs function with due-diligence and in accordance with change management, testing and best practices.
• Maintains up-to-date and detailed documentation
• Ensures relevant documentation and assistance is provided to enable desktop support technicians to adequately support end users
• Responsible for weekly reporting of daily activities and participates in meetings and discussions 
• Ability to accurately implement projects and tasks with minimal supervision
• Diagnose and troubleshoot technical issues on servers, applications, and server components
• Build reputable relationship with Sanlam Group Technology
• Provides support for the maintenance of the Citrix Hypervisor (Virtual Server Infrastructure), servers and other infrastructure requirements such as desktops, print server, FTP and SMS services

What will make you successful in this role? 

• High level understanding of networking concepts
• High level understanding of virtualisation concepts
• Advanced understanding of server concepts
• Ability to diagnose and solve complex technology problems
• Ability to work within a motivated team of technical specialists and work as a member of a team
• Understand the demands of a financial services environment
• Client centricity:
• Manage client interaction and expectations
• Develop and foster client and vendor relationships
• Communicate effectively with internal customers, clients and vendors (translates technical knowledge to understandable language to the user)
• Continually seek opportunities to increase customer satisfaction and productivity

Additional Qualifications:

• IT Diploma or similar qualification
• Solaris Administration certification will be an added advantage
• MCSE certification
• RHCSA certification

Qualification and Experience

• Degree or a Diploma with 4 to 6 years related experience.

Knowledge and Skills

• Operating system software and hardware and utility software
• Software installations and upgrades
• Business requirements
• Security management and data recovery
• Change control

Personal Attributes

• Organisational savvy - Contributing through others
• Manages complexity - Contributing through others
• Plans and aligns - Contributing through others
• Optimises work processes - Contributing through others