Openings at Sanlam - 16 Positions

What will you do?

Outputs / Core Tasks:

The purpose of the Marketing Specialist role is to support two businesses which includes vesting of their expertise, and promoting both value propositions to internal and external stakeholders using all marketing and communication tools and channels, but focusing on establishing a digitally optimised marketing strategy. A B2B marketing context is applicable within Sanlam Multi Data.

The key responsibilities of the role include the following:

• Develop and implement a digital marketing strategy, business and value proposition.
• Brief, develop and implement campaigns that support the businesses’ value propositions.
• Ensure campaign messaging aligns with retail value proposition and support Sanlam Brand.
• Successful delivery of campaigns through agile methodology, in social, media and print channels.
• Leverage the opportunity to market through Sanlam channels in other business and communication across the Sanlam Group.
• Interpret target segment data and recommend on how to best reach the intended audience.
• Ensure timeous post campaign analysis and campaign reporting against campaign targets.
• Provide marketing support to Sales Consultants and Business Development Managers via inter alia, identify and manage sponsorship opportunities, develop marketing material and provide solid internal and external communication, including Public Relations.
• Maintain sound stakeholder relationships both internal (business units) and external (agency partners).

What will make you successful in this role?
Qualifications:

• B. Comm degree in Marketing Management, Public Relations or related discipline.

Experience:

• 5years’ relevant experience in marketing and communications management, with specific experience in business-to-business (B2B) marketing strategies.
• 3 years’ experience within the Insurance and/or Financial Services Industry.
• Experience in brand management, campaign design and implementation.
• Experience with marketing tools or platforms e.g. Everlytics, Dynamics 365 Marketing, or Salesforce.
• Proven track record in developing, executing and administering a marketing strategy and plan.
• Proven track record in executing various marketing and communication initiatives simultaneously, and with a drive for continuous improvement in marketing initiatives.
• Exposure to demonstrate marketing campaign effectiveness and recommendations for execution changes, together with tracking of outcomes against marketing activities.
• Experience in agile marketing practices will be an advantage.

Knowledge:

• Knowledge of managing multiple campaigns and action various initiatives.
• Knowledge of marketing analytics and return on Investment (ROI) measurements.
• Strong understanding of digital marketing and social media practices.
• Knowledge of fiduciary business will be an advantage.

Competencies:

• Communicates effectively
• Good presentation skills
• Copy writing and editing
• Tech savvy
• Decision quality
• Analytical thinking
• Cultivates innovation
• Plans and aligns
• Concern for accuracy
• Customer focus
• Collaborates
• Builds networks
• Drives engagement
• Action oriented
• Drives results
• Being resilient
• Computer skills (MS Office)

Closing Date: 15th, April 2022

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What will you do?

This Human Resources Business Partner has as its key focus to partner with relevant SanlamConnect businesses to execute the Human Resources Strategy of the business, which in turn supports the business to achieve its strategic business goals. The role is accountable for collaborating with the relevant business Exco members, Senior Leaders and First Line Managers to proactively identify and address people related needs and matters and to drive a healthy organisational culture. This position is based in Cape Town.

What will make you successful in this role?

• Implementing the People Strategy within SanlamConnect which encompasses Leadership & Culture; Workplace Diversity & Inclusion; Talent & Succession; HR Digitisation and HR processes like Recruitment & Selection, Performance
• Management, Employee Relations and Learning & Growth
• Supporting the business by understanding the context within which it operates
• Supporting the business through varying degrees of change 
• Provide guidance and advice to all levels of management on people-related matters.
• Partner with line managers to identify needs and opportunities relating to its people and in support of achieving business objectives and managing risks
• Analyse HR data, identifying trends and reporting on key indicators
• People management

Qualification & experience 

• A relevant HR Degree 
• 5 -7 years’ experience as an HRBP/HR Generalist
• Valid driver’s license and own vehicle
• Willingness to travel 

Knowledge and skills 

• HR experience in the financial insurance or financial services environment is preferred
• Knowledge and understanding of South African Labour Relations and Employment Law 
• Change Management skills
• Ability to integrate information
• Facilitation skills
• Coaching skills
• Presentation skills
• Experience working on Success Factors and SAP will be advantageous

Core Competencies

• Drives Results
• Collaborates
• Customer Focus
• Cultivates Innovation
• Resilience

Personal attributes 

• Building and maintaining relationships
• Attention to detail
• Sound planning and organisational skills 
• Excellent communication skills, both written and verbal.
• Decision making ability
• Strong sense of urgency 
• High level of influence and credibility 
• Able to work independently, as well as within a team 
• Self-motivated and able to work under pressure  
• Experience in MS Office suite

Closing Date: 8th, April 2022.

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Job Purpose:

• Responsible for the marketing support, growth and profitability of Sanlam’s risk offering within the SanlamConnect business.

Output/Core Tasks:

• Proactively market Sanlam’s Risk offering to SanlamConnect support staff as well as supporting and non-supporting intermediaries on a predominantly one-to-many basis and targeted one-to-one interventions.
• Build and maintain relationships with key stakeholders in the SanlamConnect business and relevant product houses.

Support SanlamConnect with:

• Product training, application and competitive positioning of Sanlam’s risk offering.
• Identifying opportunities to increase penetration of relevant market segments.
• Use of business intelligence to drive growth initiatives aimed at increasing market share
• Strategies, tactics and business plans aimed at exceeding their risk targeted.
• Initiate and support agreed marketing plans with key stakeholders and the SanlamConnect business.
• Provide region specific feedback w.r.t. intermediary sentiment, competitor issues and risk trends as well as support the risk product house with the development of marketing support material and tools that will assist in marketing Sanlam’s risk offering.  

Role Requirements:

Role Qualifications:

• Relevant tertiary qualification
• CFP qualification will be advantageous
• Specialised risk product knowledge

Knowledge:

• Knowledge of distribution channels (Financial Advisors / Independent Financial Advisers etc.).
• Knowledge and understanding of Sanlam’s and competitor risk solutions.
• Knowledge about the Life Insurance industry as it pertains to Risk.
• Experience in managing small projects.
• Experience in working with multiple stakeholders.

Experience:

• 3-5 years relevant experience in a sales capacity within the financial services industry.
• Computer Literacy - strong PowerPoint and Excel skills (MS office packages, Outlook, Teams)

Competencies:

• Excellent communication skills (verbal and written)
• Strong ability in the creating of marketing presentations
• Excellent interpersonal skills with the ability to interact at all levels
• Planning, organizing and co-ordinating abilities (able to multi-task and prioritise effectively)
• Ability to operate at a strategic level and take decisions
• Creative, conceptual, practical, analytical and innovative thinking
• Strong problem-solving abilities
• Treating customers fairly / Customer orientation
• Results driven and ability to execute
• Influencing and gaining commitment
• Building and maintaining relationships
• Stress tolerance
• Ability to maintain high standards of professional integrity
• Build a successful career with us

Closing Date: 7th, April 2022

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What will you do?
This role will be part of the Legal Services team in Distribution Support business area. The incumbent will be responsible to effectively promote, monitor, and drive intermediary adherence to compliance and risk management specifically in relation to replacements.

What will make you successful in this role?
Promote, monitor, and drive the effective adherence of Compliance and Risk Management through:

• Pro-active monitoring of practices and replacement business cases submitted by intermediaries   
• Ensuring that all compliance practices and procedures are strictly adhered to in terms of disclosures, advice given, recordkeeping and ethical behaviour when dealing with clients and conducting sales
• Tracking, interpreting, and communicating trends and gaps in terms of compliance risks identified and manage or coordinate corrective actions in partnership with relevant partners
• Compliance recordkeeping and reporting
• Signing off on relevant documentation required 
• Identify and coordinate training where needed

Qualification and experience

• Valid driver’s license with own reliable motor vehicle

Minimum qualifications:

• Relevant Commerce Degree and/or Diploma
• Post Graduate Diploma in Financial Planning will be advantageous (or in process)
• Investment and Risk Product Accreditation 
• Other industry related qualifications will be advantageous

Knowledge and skills

• Financial services industry and market knowledge
• Sanlam product knowledge (including investments)
• Knowledge of content and impact of all the relevant compliance related legislation and requirements for the Financial Services Industry
• Financial Planning and sales processes and governance
• MS: Office (Excel, Word, PP, Outlook)
• Sales Advice process 
• Sales related tools (Sanfin, S.Net and Suite etc.)
• Auditing and forensic practices and process 
• Compliance complaints process
• Risk management policies, practices and processes
• Policy Replacement Rules
• Record of Advice

Personal attributes

• Decision Making
• Communicates effectively
• Technical Professional Skills
• Analytical and attention to detail 
• Action Orientated and work well under pressure
• Continuous Learning
• Professional and ethical
• Demonstrates self-awareness
• Core competencies
• Customer Focus
• Collaborates
• Cultivates Innovation
• Drives Results
• Being flexible and adaptable

Closing Date: 8th, April 2022

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What will you do?

• Manage and Development of staff
• Design and implement process to administer with regards to policy replacements, and tracking of SLA
• Report writing and providing feedback to various stakeholders
• Ensure full record keeping of non-compliance
• Identification of all termination events affecting policy replacements
• Handling of complaints and creating a central contact point for complaints
• Dealing with complaints referral to replacing insurer
• Represent Sanlam Sky at the policy replacements Tribunal
• Ensure Stakeholder awareness on the policy replacement standard

What will make you successful in this role?

Qualification and Experience

• Degree or Diploma in Risk Management or Insurance related qualifications
• 4 to 6 years related experience in Long-Term Insurance

Knowledge and Skills

Compliance and Risk Management monitoring

• Undertake to fully understand the content and impacts of all the relevant Compliance related legislation and requirements for the FSP. 
• Be able to translate and interpret these practically and correctly to the business
• Demonstrate high levels of technical and product knowledge (including investment)
• Liaise on an ongoing basis with Group Compliance with regards to policy, process changes or initiatives/actions that need to be implemented within the business
• Ensure that all compliance practices and procedures within the unit is strictly observed in terms of disclosures, advice given, records kept, and ethics/behaviour undertaken when dealing with clients and undertaking sales
• Undertake ongoing pro-active monitoring of practices and cases submitted
• Compliance and Risk Management reporting and corrective action
• Take up areas of risk or anomalies with management immediately and ensure corrective actions are followed; Track, interpret and communicate trends or gaps in terms of risks within the unit; Keep records of all risk and problem areas for both individuals and the unit in general;  Report these back to management regularly for awareness and action; Undertake to write and submit the required Risk Reports required for the unit; Take overall accountability for the Compliance Complaint register and resolution process; Ensure all complaints are logged, investigated properly and resolved according to due process; Undertake to do the necessary reporting and record keeping thereof; Keep accreditation and credits register up to date.

Building partnerships

• Build basic relationships within and outside the organisation to assist with effective credit and debt management within the organisation
• Compliance queries and advice
• Assisting management with general queries and problems regarding compliance and risk related issues; Guiding and advising management on risk areas and possible correct resolution/s; Assist with compliance decision making; assisting/advising  with ad-hoc queries.

Coaching and training

• Undertake to train and coach relevant business representatives on risk related matters.
• Manage and Development of staff
• Design and implement process to administer with regards to policy replacements, and tracking of SLA
• Report writing  and providing feedback to various stakeholders
• Ensure full record keeping of non-compliance
• Identification of all termination events affecting policy replacements
• Handling of complaints and creating a central contact point for complaints
• Dealing with complaints referral to replacing insurer

Personal Attributes

• Interpersonal savvy - Contributing through others
• Decision quality - Contributing through others
• Plans and aligns - Contributing through others
• Optimises work processes - Contributing through others

Closing Date: 14th, April 2022

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What will you do?

• Sell life insurance telephonically 
• Achieve sales targets 
• Adhere to Quality and Compliance processes to minimize business risk 
• Maintain optimal operational efficiencies based on productivity measures 
• Adapt and change to fit in with changing business operational requirements 
• Sales objection handling 
• Build and maintain good client relationships 
• Keep abreast of developments and trends in the Industry – self learning 
• Ensure commitment to the FAIS Fit & Proper qualification requirements 

What will make you successful in this role?

Qualification & experience :

• Grade 12 qualification 
• At least 2 years’ experience within a Sales Outbound Call Centre (with targets attached to the sales) 
• Financial services experience (advantageous) 
• RE Exam - advantageous
• 30 FAIS Credits – Advantageous 

Knowledge and skills :

• Good understanding of Financial Services Industry related legislation and regulation 
• Understanding of sales processes and servicing industry 
• Outbound Sales experience is required 
• Fluency in English and one other South African official language 
• A clear criminal and credit record 
• Commitment to the FAIS Act and meeting Fit & Proper qualification requirements 
• Willingness to work overtime in order to achieve targets. 
• Being fully computer literate. 

Personal qualities :

• Interpersonal 
• Planning and organizing 
• Building and maintaining relationships 
• Treating Customers Fairly 
• Initiative 
• Results Driven/Achievement orientated 
• Continuous learning 
• Tenacity 
• Objection handling skills 
• Team orientated 
• Ability to receive and implement feedback 

Qualification and Experience

• Grade 12 with 3 to 4 years related experience.

Knowledge and Skills

• Undertake Outbound Tele-Sales
• Service inbound client queries, requests
• Administration and processing
• Quality, compliance and accreditation

Closing Date: 14th, April 2022

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What will you do?

• Responsible for specialist feasibility analysis, evaluations or business projects, processes and advises on the optimisation of resources and profitability of projects or resources.  
• Conducts special studies and prepares recommendations for policy, procedure, control or action. 
• Analyses information to determine present and future performance. 
• Evaluates plans, operating records and any other related material. 
• Makes recommendations to management regarding opportunities, progress and improvement strategies. 
• May research and prepare reports on related subjects. 
• May be in any discipline in the organisation or a combination of disciplines. e.g. Marketing, Supply, Logistics, Pricing, Human Resources et cetera. 
• May be required to consolidate the business plans and the financial forecasts.  
• The role includes administrative duties.

What will make you successful in this role?

Qualification and Experience

• Degree or Diploma in Information Technology or related qualification
• 3 to 5 years related experience.

Knowledge and Skills

Business and Data Analysis

• Extensive knowledge and experience in business analysis

Business processes and management of budget

• Worked extensively with professionals to solve business needs and understands the nuances of the environment. Has a current knowledge of all business trends/issues. Easily identifies situations where the content or data is not consistent with business logic and can suggest temporary fixes that meet business needs. Can speak knowledgeably with professionals on any business related topic. Capable of giving a formal presentation discussing the business in detail and/or conducting a training session on business process and system functionality.

Project and resource management

• Possesses extensive knowledge and skill to successfully project management learning interventions and conduct resource planning and implementation.
• Project Planning, directing and co-ordination
• Extensive knowledge and experience in project planning, directing and co-ordination

Business Processes and business requirements 

• Has frequently interacted with professionals and has a solid background in the business process. Is very conversant in the business terminology and keeps abreast of related business trends/issues. Begins to understand the external factors and related functions that cause changes in the business process. Begins to identify situations in which the business process, workflow and/or content is not consistent with business logic. Capable of leading an interview with professionals/users to determine functional needs/requirements and could conduct training sessions on some segments of the business. Answers nearly all professionals/users questions involving the business.  Demonstrates mastery of Business Requirements Definition in practical applications of a difficult nature. Able to identify potential problems through advanced analysis techniques and develop appropriate test cases to assure effective testing of the application.

Closing Date: 14th, April 2022

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What will you do?

• Activity management of representatives.
• Prospecting for Representatives.
• Production management on a daily basis concentrating on quality and quantity.
• Conducting training - Theoretical and practical in field.
• Facility liaison.
• New facility identification.

Qualification & experience

• Grade 12
• meet the qualification requirements in line with their DOFA:
• Individuals who joined the industry prior to 2010 must have obtained their 30 or 60 credits or alternatively obtained a full qualification as per the FSCA’s list of recognized qualifications.
• Individuals who joined the industry from 2010 must have obtained a full qualification (120 Credits at NQF Level 4 for Categories B1 and B2) as per the FSCA's list of recognized qualifications at the point of recruitment.
• It would be advantageous for the individual to meet the following criteria but not compulsory: In order to register for the Retail Pensions Category the Manager must have obtained a full qualification (120 Credits. at NQF level 4 would be required and NQF level 5 would be advantageous Categories B1 and B2) as per the FSCA's list of recognized qualifications at the point of recruitment.
• RE 5 required from date of appointment)

Class of business (COB):

Should the candidate have been deemed Fit and Proper for Tier 1 by 01 April 2018, the candidate is then deemed competent for Class of Business. All applicants that were still under supervision for any competency requirement pre or post 01 April 2018 will be required to have obtained Class of Business prior to appointment. If a potential candidate has not completed Class of Business they are still deemed to be under supervision and cannot be appointed as a Sales Manager.

Knowledge and skills

• At least 2 years sales experience of which at least 1 year must be within the financial services industry (Cat B1/Cat B2/Retail Pensions)
•  A minimum of one year management experience    
•  Where the appointment is an internal appointment, past performance must be checked to ensure that all company criteria was met

Personal qualities

• Good leadership skills.
• Entrepreneurial with good business acumen.
• Strong action orientation
• Good written and verbal communication skills.
• Ability to make decisions.
• Initiative and innovativeness.
• Planning and organizing.
• Achievement orientation.
• Negotiation skills.
• Coaching and enabling skills

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What will you do? 

• Responsible for building your own business by recruiting and managing a team of financial advisers on Sanlam’s behalf
• Manage compliance and business risk
• Manage the daily business operations
• Manage and develop the performance of staff
• Resolve escalated operational issues
• Manage budgets
• Allocate worksites or facilities
• Manage changes within the business
• Manage relationships with key stakeholders and clients
• Talent and succession management
• Ensure alignment to Treating Customers Fairly (TCF), in all business practices
• Manager of managers.
• Worksite management and relationship building

Qualification & experience 

• Grade 12
• Degree or a 3 year diploma in Finance/ Marketing/Business Management; or
• The recruit must have obtained a full qualification (120 Credits. at NQF level 4 would be required and NQF level 5 would be advantageous Categories B1 and B2) as per the FSB’s list of recognized qualifications at the point of recruitment. 
• Must have RE5
• RE1 is business requirement from the date of appointment

Class of business (COB): 

• Should the candidate have been deemed Fit and Proper for Tier 1 by 01 April 2018, the candidate is then deemed competent for Class of Business. All applicants that were still under supervision for any competency requirement pre or post 01 April 2018 will be required to have obtained Class of Business prior to appointment. If a potential candidate has not completed Class of Business they are still deemed to be under supervision and cannot be appointed as a Branch Manager.

Knowledge and skills 

• At least 5 years industry experience of which 3 years should be in management of sales. 

Personal qualities 

• Analysing
• Team Management
• Relating and Networking
• Adapting and responding to change
• Coping with Pressure and Setbacks
• Interpersonal sensitivity
• Adhering to principles and values
• Confidence and decisiveness
• Proactivity
• Planning and Organising
• Quality and detail orientation
• Persuading and Influencing
• Achieving personal and work goals and objectives
• Computer Literacy (MS Office)
• Treating Customers Fairly
• Strategic thinking

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What will you do?  

• Activity management of representatives.  
• Prospecting for Representatives.  
• Production management on a daily basis concentrating on quality and quantity.  
• Conducting training - Theoretical and practical in field.  
• Facility liaison.  
• New facility identification. 

Qualification and experience  

• Grade 12 
• Meet the qualification requirements in line with their DOFA:  
• Individuals who joined the industry prior to 2010 must have obtained their 30 or 60 credits or alternatively obtained a full qualification as per the FSCA’s list of recognized qualifications. 
• Individuals who joined the industry from 2010 must have obtained a full qualification (120 Credits at NQF Level 4 for Categories B1 and B2) as per the FSCA's list of recognized qualifications at the point of recruitment.  
• It would be advantageous for the individual to meet the following criteria but not compulsory: In order to register for the Retail Pensions Category the Manager must have obtained a full qualification (120 Credits. at NQF level 4 would be required and NQF level 5 would be advantageous Categories B1 and B2) as per the FSCA's list of recognized qualifications at the point of recruitment. 
• RE 5 required from date of appointment 

Class of business (COB):  

• Should the candidate have been deemed Fit and Proper for Tier 1 by 01 April 2018, the candidate is then deemed competent for Class of Business. All applicants that were still under supervision for any competency requirement pre or post 01 April 2018 will be required to have obtained Class of Business prior to appointment. If a potential candidate has not completed Class of Business they are still deemed to be under supervision and cannot be appointed as a Sales Manager. 

Knowledge and skills  

• At least 2 years sales experience of which at least 1 year must be within the financial services industry (Cat B1/Cat B2/Retail Pensions). 
• A minimum of one year management experience.      
• Where the appointment is an internal appointment, past performance must be checked to ensure that all company criteria was met. 

Personal qualities  

• Good leadership skills 
• Entrepreneurial with good business acumen 
• Strong action orientation 
• Good written and verbal communication skills
• Ability to engage digitally   
• Ability to make decisions 
• Initiative and innovativeness 
• Planning and organizing 
• Achievement orientation 
• Negotiation skills 
• Coaching and enabling skills 

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Do you have what it takes to run a successful business?

We are looking to partner with individuals who are interested in building and growing their own businesses. The ideal candidate is someone with financial services experience, as well as experience in recruiting, managing and motivating a team of advisers.

As an Authorised Principal, you will be responsible for building your own business by recruiting and managing a team of financial advisers on Sanlam’s behalf.

We know how daunting it can be to start your own business, so this partnership will give you the necessary support to get your business off the ground. Sanlam will assist you in doing a feasibility analysis and provide you with a business plan

Benefits of being an Authorised Principal:

• Entrepreneurial independence.
• Operating under the Sanlam Developing Markets Limited FSP License.
• Excellent service fee structure.
• Transparent contract.
• Access to industry expertise.
• Sanlam pays financial advisers.
• Comprehensive business support.
• Compliance requirements – costs are shared.
• Ongoing training for the Franchise.
• Associated with a 100 year old leading brand.
• Competitive product range.
• Access to key accounts support.
• Vesting manager support.

Minimum requirements:

• Grade 12/ Matric
• Industry recognized qualification
• Business degree NQF Level 7
• RE1 and 5
• 2 years’ experience in the financial services industry
• Post graduate qualification will be an advantage

The following will be an added advantage:

• Leadership qualities
• Energetic and a motivator
•  Have business acumen and the ability to grow and develop people
• Activity management
• Existing relationships within Government
• Have a strong network and recruitment skills
• Knowledge of the lower to middle class
• Area and Regional management experience within insurance industry

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What will you do?

• Activity management of representatives.
• Prospecting for Representatives.
• Production management on a daily basis concentrating on quality and quantity.
• Conducting training - Theoretical and practical in field.
• Facility liaison.
• New facility identification.

Qualification & experience

• Grade 12
• meet the qualification requirements in line with their DOFA:
• Individuals who joined the industry prior to 2010 must have obtained their 30 or 60 credits or alternatively obtained a full qualification as per the FSCA’s list of recognized qualifications.
• Individuals who joined the industry from 2010 must have obtained a full qualification (120 Credits at NQF Level 4 for Categories B1 and B2) as per the FSCA's list of recognized qualifications at the point of recruitment.
• It would be advantageous for the individual to meet the following criteria but not compulsory: In order to register for the Retail Pensions Category the Manager must have obtained a full qualification (120 Credits. at NQF level 4 would be required and NQF level 5 would be advantageous Categories B1 and B2) as per the FSCA's list of recognized qualifications at the point of recruitment.
• RE 5 required from date of appointment)

Class of business (COB):

• Should the candidate have been deemed Fit and Proper for Tier 1 by 01 April 2018, the candidate is then deemed competent for Class of Business. All applicants that were still under supervision for any competency requirement pre or post 01 April 2018 will be required to have obtained Class of Business prior to appointment. If a potential candidate has not completed Class of Business they are still deemed to be under supervision and cannot be appointed as a Sales Manager.

Knowledge and skills

• At least 2 years sales experience of which at least 1 year must be within the financial services industry (Cat B1/Cat B2/Retail Pensions)
•  A minimum of one year management experience    
•  Where the appointment is an internal appointment, past performance must be checked to ensure that all company criteria was met

Personal qualities

• Good leadership skills.
• Entrepreneurial with good business acumen.
• Strong action orientation
• Good written and verbal communication skills.
• Ability to make decisions.
• Initiative and innovativeness.
• Planning and organizing.
• Achievement orientation.
• Negotiation skills.
• Coaching and enabling skills

go to method of application »

What will you do?

• Undertake to fully understand the content and impact of all the relevant Compliance related legislation and requirements for the Financial Services Industry
• Demonstrate high levels of technical and product knowledge (including investment) so as to be in a position to assess correct advice and product/need matching for clients
• Undertake to train and coach Financial Advisers and management on areas of compliance and related legislation that require focus or attention as and when necessary
• Liaise on an ongoing basis with Group Compliance as well as policy, process changes or initiatives/actions that need to be implemented within the unit/region.
• Ensure that all compliance practices and procedures within the unit is strictly observed in terms of disclosures, advice given, records kept and ethics/behaviour undertaken when dealing with clients and undertaking sales
• Undertake to sign-off required documentation from a compliance perspective within the unit
• Undertake ongoing pro-active monitoring of practices and cases submitted by Financial Advisors
• Track, interpret and communicate trends or gaps in terms of risks within the unit (SFA)
• Liaise and co-ordinate with Head Office Compliance Department who undertake similar random sampling for assessment to lift problem areas and highlight trends
• Keep records of all risk and problem areas for both individuals and the unit in general. Report these back to management regularly for awareness and action.
• Undertake to write and submit the required Risk Reports required for the unit (SFA)
• Take overall accountability for the Compliance Complaint register and resolutions process. Ensure all complaints are logged, investigated properly and resolved according to due process. Undertake to do the necessary reporting and record keeping thereof.
• Working closely with line management and the FA's, ensure that all advice facing intermediaries and management are fit and proper FAIS accredited and keep the requirements and credits up to date at all times.
• Coordinate FAIS training with Compliance officer.
• As required from time to time, work closely with Forensics and Finance to investigate any suspect business submission, practices or risk areas flagged
• Build relationships and networks within the Financial Services Compliance arena (ASISA etc.) to keep updated and influential on matters pertaining to the role.

What will make you successful in the role?

Qualification and Experience

• Valid driver's licence with own reliable motor vehicle
• Matric or equivalent qualification
• Investment and Risk Product Accreditation
• Commercial or business related diploma/degree
• CFP/RFP3
• RE exam
• Financial services, distribution/sales experience
• Marketing Manager or BDM
• Strong administration, systems, process orientation/background

Knowledge and Skills:

• Knowledge of MS: Office (Word, Powerpoint, EXCEL)
• Compliance Tools (i.e.: ALPHA, RITA)
• S.Net and Suite

Business Management:

• Compliance related regulations and legislation (FAIS, FICA, Money Laundering etc.)
• Compliance Complaints process
• Audit/Forensic practices and process
• Risk management policies, practices and processes (including reporting)
• Sanlam Products (including investments)
• Sales Advice process and compliance governance related to this
• Policy Replacement Rules
• Record of Advice

Personal Qualities

• Cultivates innovation
• Client centricity
• Results driven
• Collaboration
• Flexibility and adaptability
• Business insight
• Decision quality 
• Persuades
• Optimizes work processes

Closing Date: 8th, April 2022.

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What will you do?
To administer and optimise SanFin’s Wintel, Solaris and RedHat server farm. This includes ensuring optimal performance, availability and integrity of the servers and services, configuring all new implementations, and developing processes and procedures for ongoing management of the server environment.

What will be your key responsibilities?

• Performing day-to-day operational tasks efficiently and effectively, such as:
• Call management
• Daily health checks
• Daily backup management 
• Responsible for compliance to all applicable policies, standards, and procedures
• Responsible for the integrity and recoverability of servers and server backups
• Responsible for resolving all calls quickly and effectively (incidents and problems)
• Responsible for patch, malware, and security configuration compliance
• Assist with server-side support of applications and databases
• Assist with general infrastructure support of the SanFin IT environment
• Active Directory support (user maintenance, folder permissions, group policy objects, etc.)
• Assist with general infrastructure support of the SanFin IT environment
• Maintains and validates back-ups and disaster recovery systems
• Performs function with due-diligence and in accordance with change management, testing and best practices.
• Maintains up-to-date and detailed documentation
• Ensures relevant documentation and assistance is provided to enable desktop support technicians to adequately support end users
• Responsible for weekly reporting of daily activities and participates in meetings and discussions 
• Ability to accurately implement projects and tasks with minimal supervision
• Diagnose and troubleshoot technical issues on servers, applications, and server components
• Build reputable relationship with Sanlam Group Technology
• Provides support for the maintenance of the Citrix Hypervisor (Virtual Server Infrastructure), servers and other infrastructure requirements such as desktops, print server, FTP and SMS services

What will make you successful in this role? 

• High level understanding of networking concepts
• High level understanding of virtualisation concepts
• Advanced understanding of server concepts
• Ability to diagnose and solve complex technology problems
• Ability to work within a motivated team of technical specialists and work as a member of a team
• Understand the demands of a financial services environment
• Client centricity:
• Manage client interaction and expectations
• Develop and foster client and vendor relationships
• Communicate effectively with internal customers, clients and vendors (translates technical knowledge to understandable language to the user)
• Continually seek opportunities to increase customer satisfaction and productivity

Additional Qualifications:

• IT Diploma or similar qualification
• Solaris Administration certification will be an added advantage
• MCSE certification
• RHCSA certification

Qualification and Experience

• Degree or a Diploma with 4 to 6 years related experience.

Knowledge and Skills

• Operating system software and hardware and utility software
• Software installations and upgrades
• Business requirements
• Security management and data recovery
• Change control

Personal Attributes

• Organisational savvy - Contributing through others
• Manages complexity - Contributing through others
• Plans and aligns - Contributing through others
• Optimises work processes - Contributing through others

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What will you do?
Key Outcomes

The following outcomes will be expected to be achieved by the Investment Administration and Reporting Consultant:

Reporting and Analysis

• Production and distribution of all third party reporting – fund manager reports (inflows / outflows), model portfolio drift reports, assets under management, broker reports, etc.
• Technical sales and investment support (primarily using Morningstar).
• Assisting with on-boarding management of and reporting on new funds, new stockbrokers, new model portfolios etc.
• Evaluating and improving processes and reports to ensure effectiveness and efficiency
• Prepare monthly fund performance reports and distribute to sales teams and clients
• Work with Glacier Research in the preparation of analysis and commentary

Provide technical investment support

• Provision of portfolio and fund illustrations / performance reports
• Provision of fund information and research (in conjunction with Glacier Research)

Relationships

• Maintain relationships with external stakeholders - all our managers and service providers
• Maintain relationships with internal stakeholders - support our sales and client service teams as well as other internal teams

Investment Administration

• Maintain investment offering across all Glacier International products
• Set up of funds on the platform, which include operational due diligence
• Maintenance and Corporate Actions of mutual funds
• Manage any trading issues on funds available on the platform
• Updating of Fund Lists and ensuring availability of funds to the relevant parties on the Glacier International Platform and website
• Ensure the latest available Fact sheets of all mutual funds are available on the website
• Creation of Model Portfolio Fact Sheets on a monthly basis and ensuring timely distribution and updates on the website
• Set up of Model Portfolios on investment platform
• Verify rebalance instructions and successful implementation of model portfolios
• Compile and distribute monthly reporting for Model Portfolios
• Develop maintain and improve model portfolio administration processes
• Set up of Stockbroker options on the investment platform
• Maintain all investment choices on the platform which include mutual funds, model portfolios, stockbroking and structured products
• IRR calculations and Investigations
• Ad hoc projects

Qualifications and Experience

• Investment Related Tertiary qualification 
• Proficiency of use on specialist investment tool, Morningstar 
• Computer Literacy (MS Office) - Excel at an intermediate level

Investment industry knowledge & experience

• Minimum 2 years’ experience in International Investments Essential
• Excellent verbal, written and numeric communication skills

Competencies

• Being Resilient
• Driving Results
• Cultivates Innovation
• Customer Focus
• Attention to Detail
• Adaptable and Flexible
• Analytical, logical & conceptual thinking
• Innovation
• Problem solving 
• Time Management
• Treating Customers Fairly
• Interpersonal Skills/Relationship building
• Decision making
• Pressure/Stress Tolerance

Attributes

• Positive, enthusiastic attitude
• Honesty, integrity and respect
• Ability to co-operate and thrive both within an independent and team environment
• Punctuality
• Results Driven
• Adaptable and Flexible
• Analytical, logical & conceptual thinking
• Attention to detail & Accuracy
• Innovation
• Problem solving
• Time Management

go to method of application »

What will you do?

Key Responsibilities:

• Administration of Retirement Funds and maintenance of member level transactions across functional systems and functional areas within SEB Core. (Identify/process/record/report) 
• Adhere to service level agreements. (Internal and external.)
• Adhere to internal controls and procedures in place.
• Professional verbal and written communication and reporting to clients. (Internal and external.)
• Investigate, resolve and respond to internal and external client queries in a professional and effective manner. (Verbal and in writing)
• Investigate, resolve and respond to ad hoc operational requirements. (Verbal and in writing.)
• A thorough understanding of and compliance with the Pension Fund Act, Fund Rules and Income Tax Act and any other relevant legislative requirements.
• Maintain relationships with internal departments.

Qualification and Experience

• Matric/Grade 12 
• Employee Benefits Experience
• Knowledge of updating of contributions will be an advantage

Knowledge and Skills

• Previous retirement fund experience
• Certificate of Proficiency (COP) or an Introduction to Retirement Funds (IRF) qualification will be advantageous
• Proficiency in Ms Office (word, excel, power point)
• Conflict management

Core Competencies

• Cultivates Innovation by creating new and better ways for the organisation to be successful.
• Client Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Resilience - Rebounding from setbacks and adversity when facing difficult situations.

Behavioural Competencies

• Strong attention to detail and proactive attitude
• Strong ability to organize and prioritize
• Excellent communication skills both written and verbal
• Results focused and displays energy when performing tasks
• Time management skills
• Ability to work independently
• Innovative and demonstrates initiative
• Ability to perform well under pressure and meet deadlines
• Inter-personally skilled
• Ability to collaborate and pull information together
• Following instruction and procedures