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Altron Bytes Systems Integration (Altron BSI) is an end-to-end ICT service provider of consulting, implementation and outsourcing services, which are strategically aligned to fit for purpose, cost effective, and optimised for performance. We have a clear go-to-market in key industries covering: Financial Services; Telecommunications, Media & Entertain...
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Job Description
- Intermediate product support (Toyota Wi-Fi Hotbox)
- Analyze faults logged to identify common issues and trends
- Build rapport with the Toyota Customer Care staff as the on-premises 1st line of support
- Escalate and expedite priority requests to ensure that they are resolved
- Maintain Ticket/Request service levels in accordance with customer service level agreements
- Fault logging and case management.
- Report back to Management on key metrics as required
Education
National Certificate Level 4 (N4) / Grade 12
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Job Description
- We are looking for Support Technician who will be responsible for key accounts regarding product/service offerings, promotion, prices, delivery. May assist regional sales managers at regional offices.
Key responsibilities:
- Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
- First-time-fix rate and recall rate under the stipulated requirements
- Maintain customer relationship
- Be pro-active on the calls allocated
- Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
- Maintain and manage sufficient boot stock
- Complete administration within time frames as per policies
- Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
- Technical support, maintenance, trouble shooting on Dell equipment
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
- Matric qualification
- A+ N+ Qualification
- Mechanical Skills
- Electronic Skills
- Soldering Skills
- Faulting Find techniques
Years of Experience
- 2 years of experience in maintaining equipment in an IT environment
- 1 Years experience working on desktop equipment
Other requirements
- Good communication (verbal and written) skills and interaction skills
- High level of attention to detail
- Dedication to Customers both internally and externally
- Must be flexible to take on additional tasks
- Problem analysis
- Perseverance
- Self-Development
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Job Description
Team Management:
- Monitor and manage team and their allocated productivity in line with SLA mandate.
- Manage team tasks on allocated task managers in line with SLA mandate.
- Ensure staff compliance to divisional and organizational processes, procedures and policies.
External Monitoring:
- Monitor customer sites and ensure maximum uptime to perform appropriate downloads.
Systems and Distribution Channels
- Manage and monitor team’s data integrity and compliance on internal and external platforms and distribution channels.
Quality Assurance:
- Ensure Quality assurance checks are completed and communicated to team members and coach rectify where required.
Queries:
- Assist and complete allocated queries received from internal and external customers and delegate where necessary.
Reporting:
- Complete daily, weekly, and monthly reports for internal and external stakeholders and distribute accordingly.
Requirements:
Matric. Certificate or similar in Team leadership. 2 Years minimum in team leadership role. Advanced Microsoft Office Experience.
Advantageous:
- Microsoft BI report creating Microsoft Access database creating and management.
Personality:
- Self-driven
- Self Motivator
- Strong leadership skills.
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Job Description
- Installation of tracking device into vehicles.
- Installation of Cameras into vehicles.
- Installation of two-way radios into vehicles.
- Basic repairs of tracking devices and diagnosis of auto-electrical problems.
- Ability to conduct current draw tests and provide technical solutions to problems encountered.
Education
- National Certificate Level 4 (N4) / Grade 12 (Required)
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Job Description
Analyse, design, configure, implement workforce management solution integration for customers. Analyse, design, configure, implement workforce management data driven designs for customers. Provide after sales support. Support to the sales team for new deals and demonstrations. Provide mentorship and assistance to fellow WFM integration consultants.
KEY RESPONSIBILITIES:
Design and plan WFM Integration for clients:
- Understand the WFM blueprint and configure the system and its integration according to the customer’s requirements
- Design new business and system processes
- Define and guide customers on business processes and policies
- Create Technical and Functional design documents
- Facilitate the population of the blueprint
- Consult with and advise customers on best practice, industry standards and legislation compliance
- Solution craft complex requirements
- Engage with IT regarding any security related requirements
Integrate WFM systems with customers systems:
- Liaise directly with customer’s 3rd party vendors (e.g., payroll system, master data and HR) where necessary to for effective integration
- Facilitate integration testing
Conduct Training for WFM customers and Internal requirements:
Delivery:
- Assist Project Management department with Project approach and planning
- Participate and contribute to project post-mortem meetings
- Work alongside Project Manager to ensure successful project closure and hand over
Provide after sales support:
- Provide end to end system support to clients (on-site and remote)
- Attend to assigned service calls promptly for optimum resolution
- Use the UKG global support system to log and resolve complex product issues
- Provide Help Desk support
- Provide root cause analysis upon customer’s request
CORE RESPONSIBILITIES:
Constantly and proactively Learn about and understand the entire UKG integration product line
- Use the UKG On-line library as a source of technical information
- Use the Product Forums to log questions and receive responses from other Consultants and UKG Reps around the world
- Stay abreast of changes that occur in UKG’ day-to-day business
- Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction
- Ability to collaborate with clients, identify engagement follow-on opportunities, and a strong desire to excel
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
Essential:
Advantageous:
- Tertiary IT qualification (Certificate / Diploma / Degree)
- Dell Boomi (Certification)
- Cloud (Certification)
- Microsoft certifications (Operational systems and database)
Experience:
- At least 5 - 10 years’ experience in system integration and networking
- PC application software experience (MS Office Suite)
- Extensive experience implementing or supporting enterprise software applications and hardware used in web environments
- Preparing functional and technical solution design documents and “Configuring” and delivering the solution to the customer
- Experience with requirement gathering solution design and implementation
- Software design lifecycle management experience
- Microsoft operating systems and SQL database systems experience
Advantageous
- Time and Labour management system experience
- Dell Boomi integration experience (UKG, HRIS and other 3rd party systems integration)
- Experience in 3-tier web-based technology
- SQL Reporting and Integration
- Cloud Technology Experience (AWS, Azure, GCP)
- Database Administration and Development (SQL and Oracle)
- Business Intelligence reporting
- Java Scripting
Skills
Essential
- Knowledge of Mobile technology
- Knowledge of various browsers
- Excellent customer relations skills
- Soft skills associated with effective customer communications and account management
- Ability to coordinate and organize / multi-tasks to achieve training vision
- Time management skills
- Windows server experience
- SQL
- Troubleshooting skills and incident management
Advantageous:
- Knowledge of Cloud computing
- Understanding of Labour Management systems
- UKG configuration experience
- SQL Reporting services
- Visual Studio
- Oracle
- Workforce Dimensions
- Dell Boomi
Other requirements
- Must be willing to travel, locally and internationally to customer sites
- Must have own vehicle and driver’s license
Behavioural Competencies
- Communication skills: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
- Customer Focus: Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships
- Continuous learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
- Contributing to team success: Actively participating as a member of a team to move the team toward the completion of goals
- Managing work (time management): Effectively managing one’s time and resources to ensure that work is completed efficiently
- Compliance: Adhere to policies and procedures and meet deadlines
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Job Description
We are seeking a proactive Junior Bid Manager to support our bid management team. In this role, you will assist in identifying new business opportunities, contribute to the development of bid strategies, and provide administrative support to ensure the smooth operation of the bid process.
Key Duties and Responsibilities:
- Support the development and execution of bid plans, schedules, and budgets, helping to coordinate resources and tasks within the team on simple solutions/proposals.
- Assist Senior Bid Managers with Bid Office Administration of Large/Complex Solutions
- Provide administrative assistance to manage and monitor the bid process, ensuring adherence to internal and external standards.
- Help maintain bid automation tools and systems to facilitate an efficient bid workflow and document management.
- Contribute to the creation of bid content, ensuring it meets quality standards and aligns with client requirements.
- Participate in the review and editing of bid documents and proposals, offering support to bid writers and team members.
- Support bid presentations, negotiations, and contract discussions under the guidance of senior staff.
- Assist in analysing bid performance and outcomes and contribute to the identification of improvement opportunities.
- Engage in training programs and seek mentorship for professional development within the bid management field.
Skills and Qualifications:
- A bachelor’s degree in business, engineering, or a related field is preferred.
- Experience in an administrative or support role, preferably within a bid management or project management context.
- Familiarity with the bid management process and a willingness to learn and apply best practices.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and an eagerness to learn about bid automation and management software.
- Strong communication skills and the ability to work collaboratively with a team.
- Good organizational skills and the capacity to manage multiple tasks and deadlines.
- A commitment to developing leadership and management abilities.
- A customer-oriented approach and a dedication to contributing to a culture of quality and excellence.
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Job Description
KEY RESPONSIBILITIES:
- Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
- First-time-fix rate and recall rate under the stipulated requirements
- Maintain customer relationship
- Be pro-active on the calls allocated
- Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
- Maintain and manage sufficient boot stock
- Complete administration within time frames as per policies
- Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
- Technical support, maintenance, trouble shooting on Dell equipment
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
- Matric qualification
- A+ N+ Qualification
- Mechanical Skills
- Electronic Skills
- Soldering Skills
- Faulting Find techniques
Years of Experience
- 2 years of experience in maintaining equipment in an IT environment
- 1 Years experience working on desktop equipment
Other requirements
- Good communication (verbal and written) skills and interaction skills
- High level of attention to detail
- Dedication to Customers both internally and externally
- Must be flexible to take on additional tasks
- Problem analysis
- Perseverance
- Self-Development
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Job Description
We are looking for a Support Technician who must have a valid driver's license and own reliable vehicle as the incumbent will be required to travel daily to various customer sites in and around the Kokstad area. The incumbent will attend to calls logged by the customers to repair and maintain their desktop and POS equipment. This role requires a self-starter to deliver the desired customer service experience. To drive service success that improves customer satisfaction, maximises customer retention and increase profitability. Adhere to specific Service Level Agreement. In short, managing all on site installations, repair, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions.
Applicants must reside in the Kokstad or nearby areas.
Key responsibilities:
- Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
- First-time-fix rate and recall rate under the stipulated requirements
- Maintain customer relationship
- Be pro-active on the calls allocated
- Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
- Maintain and manage sufficient boot stock
- Complete administration within time frames as per policies
- Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
- Technical support, maintenance, trouble shooting on Desktop and Point of Sale equipment
- Work standby and overtime as contractually agreed with customers
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications & Skills req:
- Matric qualification
- A+ N+ Qualification
- Mechanical Skills
- Electronic Skills
- Soldering Skills
- Faulting Find techniques
- ITIL is advantageous
Years of Experience
- 2 years of experience in maintaining equipment in an IT environment
- 1 Years experience working on desktop equipment
- Maintaining desktop or POS equipment
Other requirements
- Good communication (verbal and written) skills and interaction skills
- High level of attention to detail
- Dedication to Customers both internally and externally
- Must be flexible to take on additional tasks
- Problem analysis
- Perseverance
- Self-Development
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Job Description
This is an exciting opportunity to join Altron Digital Business as a Junior Roaming Network Engineer, to perform activities required to support, networking solutions in an infield technical environment. Ensuring up-time and availability by providing a professional service at all times to the Customer within SLA.
Main Responsibilities / Tasks
- To provide infield support on networking solutions, and the associated services.
- Ensure all calls are carried out timeously and effectively and to the satisfaction of the customer.
- Ensure that requests for assistance received via the Service Desk are attended to accurately and efficiently.
- Where required, to provide customers with updates or feedback on calls that is logged on the call logging system.
- Assist the network team to meet identified SLA’s.
- Actively support team on common goals, and participate in high team performance.
- Provide 24x7 technology platform and customer support on a rotating basis.
- Continuous broadening of own technical skills and problem solving
- Engaging in formal and informal knowledge transfer
- Time management in accordance with Customer service requests and SLA
- Ensure that Alcatel Solutions are monitored and proactively managed to required service levels and administered for the customer.
- To perform junior level support for day to day operations
- Be able to diagnose hardware and software related issues on network equipment
Key Functions and Responsibilities:
Human Capital:
Customer:
- Standard Operating Requirements (To Be Available As Per The Shift Required)
- Complete all Incidents within SLA requirements
- Coordinate service request resolution
Quality & Process:
- Closed calls (Incidents) within specified priority times (SLA) by the team – target
- All requests and Projects completed on time by the team - Due Date
- Make sure that all calls are updated timeously and with full accurate details
Qualifications Required:
- Matric
- Cisco CCNA
- A+,N+ certification
Job Related Experience Required
- Data Networking experience would be highly beneficial
- 2 Years - Essential
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Job Description
Requirements / Qualifications
- Matric or equivalent
- Microsoft Power BI skills will be advantageous
- Tertiary qualification in project management will be advantageous
- 3 years of customer service experience
- 3 years of experience with Netstar and related systems
- Exceptional written communication skills
- Tracking experience essential
- Mining experience essential
- Outstanding client interaction skills
- Dynamic personality
- Fantastic problem-solving skills
Key Roles / Responsibilities
- Taking ownership of client accounts – Cradle to grave
- Setting up of SLAs / Scopes of work
- Visiting clients - daily, weekly, and monthly
- Building relationship with client
- Setting up, running with, and completing specialised client projects
- Identifying processes to better client service
- Sending feedback regarding client status, concerns, and improvement to management
- Conveying and actioning client requirements to relevant departments
- Liaison between different departments
- Daily/weekly/monthly feedback to Bureau Management on reporting / non reporting units
- Working closely with the Planning department regarding fitments
- Escalating and sorting out support/software related issues on clients’ systems
- Ensure client satisfaction with Netstar services
- Escalate problems for speedy resolutions
- Produce reports to meet client requirements
- Analyse data accuracy prior to distributing reports
- Managing Tagging System
- Ensure CAPS BI dashboard is functioning correctly
- Provide onsite System training with commissioning
- Identifying faulty units, getting contact details, and emailing Bureau/PSD to arrange attendance
- Compiling incident reports
- Ensuring client Operational Unit Update levels are maintained at 98%
- Presenting FIS packages to prospective new clients
- CCMA / Court representation as expert witness
- Manage the FIS mining team in terms of – SLA and SOP’s, performance appraisals, overtime, leave, staff meetings
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Job Description
The position requires a technologically competent individual with proven ability in a pre-sales or sales consultative capacity. The incumbent will be a customer-focused technical sales professional who will provide high level support and guidance to customers, becoming their trusted technical advisor. The role requires collaboration with the Account Manager to recommend and develop appropriate customer solution offerings.
The successful candidate will be expected provide an architectural perspective across the ADB Storage and Compute product portfolio and leverage their specialization for specific opportunities. To be involved with GTM product development and driving new business.
The position requires a technologically competent individual with proven ability in a pre-sales or sales consultative capacity. The role will be a customer-focused technical sales engineer.
- To work effectively with the key stakeholders across the Infrastructure practice and sales teams within ADB to effectively lead the aligned pre-sales engagements to success
- To engage with CxO level stakeholders at prospective clients in advisory capacity to deliver high impact solution-shaping workshops
- Analyse customer business problems, elicit functional and non-functional requirements, and formulate actionable strategies to solve customer challenges by leveraging existing offerings or through the creation of new offerings
- Producing compelling value propositions and customer solutions, throughout the sales lifecycle, owning the Hybrid Cloud Infrastructure elements of formal RFI/RFP and client conversations / presentations as required
- Be fully mobile and support sales teams in client presentations and meetings, supporting the proposed technical solutions
- Working with the sales teams, contributing to sales and margin target achievements on assigned pipeline opportunities
- The ability to lead workshops and brainstorming sessions designed to identify and plan high value strategic solutions
- Ensuring ADB quality and efficiency practices are adhered to
- Maintain technology and market awareness to ensure the production of relevant customer propositions and offerings
- Achieve and maintain OEM PreSales certifications as required by ADB
Main Tasks:
- Provide technical assistance and guidance during pre-sales process by identifying customers technical and business requirements
- Engage customers face-to-face (own transport essential) or via collaborative tools and technology such as Microsoft Teams.
- Consult with technical teams regarding capabilities
- Support account managers and partners on proposed activities.
- Accurately qualify opportunities
- Proactively generate leads through customer engagements
- Define customer business problem in a technical context
- Define solution options and articulate the benefits of a solution
- Develop presentation material and present proposed solutions to customer
- Create Visio diagrams and solutions overview documentation, explaining the proposed solution
- Effectively listing all applicable exclusions and assumptions
- Thoroughly assessing environment compatibility, to eliminate potential implementation issues
Education Required:
- Industry related certifications – NetApp, Pure Storage, Huawei, Dell, X-Fusion, H3C
- Vendor related certifications such as NetApp, Pure Storage, Dell, X-Fusion, H3C
- Competency with Microsoft Word, PowerPoint, Excel and Visio will be required for creating proposals
Experience Required:
- 8 to 12 years PreSales Experience with a systems integrator
Essential Competencies:
As a customer facing role which includes traveling to customers, the candidate will be required to have an outgoing personality as well as technical acumen to compile solutions with fine attention to detail. The candidate has to be a team player as well as being able to work autonomously to create solutions.
The role requires to work with closely vendors, suppliers and ADB PreSales and ADB technical to provide speedy turnaround of solutions and proposals.
The ideal candidate will be an experienced in Pre-Sales with a proven track record of winning business and guiding clients through the entire client acquisition process.
Requires 8-12 Years of experience in end to end pre-sales on high net worth deals and comes from Solution Owner / Enterprise Architecture background
Ideal Competencies:
- Experience in Pre-Sales, ability to understand customer pain points, requirements and translate these into a winning solution approach, responding to RFPs for infrastructure and cloud solutions and services
- Strong client facing and communication skills and capable to independently think, conduct customer workshops articulate and comprehend customer pain points in technology and commercial areas for providing solutions
- Hands-on Public/Private cloud infrastructure design and deployment experience in enterprise organizations
- Good knowledge towards cloud transformation and migration engagements.
- Excellent understanding of various cloud technologies- Azure, AWS , and VMWare on AWS
- Proven track record and accurate solutions estimations in:
- Data Centre and Storage solutions
- Backup Solutions
- Hyperconverged Solutions
- Cloud infrastructure design - including network topology and security considerations
- Automation and Configuration management
- Cloud consumption and economics
- Excellent soft-skills particularly in client expectation management
- Ability to articulate to both technical/non-technical stakeholders for RFPs and customers
- Vendor Interactions (NetApp, VMWare, Veeam, Nutanix, Cisco, Pure Storage, and others)
- Good understanding of various IaaS platforms including Virtualisation (VMware, Hyper-V, Openstack etc) as well as other public/private and hybrid cloud technology stacks (e.g. Hyper -converged systems, Azure Stack,).
- Good understanding of software-defined infrastructure for different OEMs , like Cisco, DELL -EMC , VMWare, NetApp etc
- Good Multi Operating System /Hypervisor knowledge: Windows, Linux OS , ESXi , Hyper V services along with storage management, SAN, NAS, Backup , Security, etc)
- Experience architecting or deploying Cloud/Virtualization solutions in enterprise customers.
- Outstanding presentation and communication skills, especially with senior level stakeholders
- Experienced in eliciting requirements from formal and informal documents and conversations
- Experience mapping RFI/RFP requirements to Services, Solutions and Offerings
- Experience scoping, defining and commercializing value propositions
- Ability to collaborate across the business where required
- Be proficient in assessing options (e.g. risk, performance, cost-benefit) and informing decision-makers with persuasive visualisations based upon assessment outputs.
- Experience architecting or deploying Cloud/Virtualization solutions in enterprise customers.
- A solid foundation in developing innovative GTM propositions, Customer Solutions, commercial proposition are key pre-requisites.
Advantageous Competencies:
- Previous PreSales experience in the ICT sector with have working knowledge of vendors and suppliers.
Additional Requirements:
- Driver’s License and own transport
Method of Application
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