Vacant Positions at Mango5

Responsibilities: 

• Assess employee performance to identify skill gaps
• Create training programs to address these gaps
• Prepare materials for training sessions
• Develop onboarding programs for new hires
• Conduct surveys to measure training effectiveness
• Stay updated on new teaching methods

Requirements

• Preferably certified as a facilitator, assessor, or moderator
• 2+ years experience in training or similar roles, preferably in an international call center
• Proficient in MS Word, PowerPoint, Outlook, and Excel
• Strong interpersonal and communication skills
• Ability to spot skill gaps and organize training accordingly
• Familiarity with various teaching methods
• Excellent organizational skills
• Willingness to work rotational shifts (USA, UK & RSA)

Working Hours:

• Monday to Friday
• Rotating shifts 09:00 – 18:00, 10:00 – 19:00, 14:00 – 23:00, and 15:00 – 00:00
• Dynamic Holiday Roster

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Your responsibilities will include:

• Bulk Recruitment: Lead the recruitment process for bulk hiring in a call center environment, ensuring the acquisition of top talent to meet our business needs.
• Multi-channel Sourcing: Utilize various channels including job portals, social media, and employee referrals to source and screen potential candidates effectively.
• Interview Management: Schedule and conduct interviews, providing valuable feedback to candidates and hiring managers to ensure a positive experience for all stakeholders.
• Strategy Development: Assist in the development and implementation of recruitment strategies and programs to attract and retain top talent.
• Collaboration and Relationship Building: Work closely with hiring managers to understand their recruitment needs and identify qualified candidates, while also building and maintaining relationships with external recruitment agencies and vendors.
• Event Participation: Represent Mango5 at recruitment events such as job fairs and networking events to promote our employer brand and attract top talent.
• Process Improvement: Continuously update and improve recruitment processes and procedures to enhance efficiency and effectiveness.
• Strong Administration skills: strong administration skills are vital for ensuring the smooth running of our recruitment processes.

This includes:

• Document Management: Keeping accurate records of candidate information and interview schedules.
• Communication: Managing emails, calls, and other correspondence with candidates and hiring managers.
• Data Organization: Handling resumes, application forms, and recruitment data securely and confidentially.
• Coordination: Arranging interviews, meeting rooms, and logistics for recruitment events.
• Compliance: Ensuring adherence to company policies and legal requirements throughout the recruitment process.
• Record-keeping: Maintaining detailed records of recruitment metrics for analysis and improvement.

Requirements:

To excel in this role, you'll need:

• Minimum of 2 years of recruitment experience in a call center environment
• Matric or equivalent qualification
• Strong verbal and written communication skills, with the ability to communicate effectively with candidates and hiring managers.
• Proven ability to work well under pressure and meet targets.
• Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
• Proficiency in recruitment software and tools
• Solid understanding of recruitment best practices and trends
• Strong interpersonal and relationship-building skills
• Results-driven, self-motivated, and proactive attitude