Replacement Officer at Sanlam Group

What will you do?

• Manage and Development of staff
• Design and implement process to administer with regards to policy replacements, and tracking of SLA
• Report writing and providing feedback to various stakeholders
• Ensure full record keeping of non-compliance
• Identification of all termination events affecting policy replacements
• Handling of complaints and creating a central contact point for complaints
• Dealing with complaints referral to replacing insurer
• Represent Sanlam Sky at the policy replacements Tribunal
• Ensure Stakeholder awareness on the policy replacement standard

What will make you successful in this role?

Qualification and Experience

• Degree or Diploma in Risk Management or Insurance related qualifications
• 4 to 6 years related experience in Long-Term Insurance

Knowledge and Skills

Compliance and Risk Management monitoring

• Undertake to fully understand the content and impacts of all the relevant Compliance related legislation and requirements for the FSP. 
• Be able to translate and interpret these practically and correctly to the business
• Demonstrate high levels of technical and product knowledge (including investment)
• Liaise on an ongoing basis with Group Compliance with regards to policy, process changes or initiatives/actions that need to be implemented within the business
• Ensure that all compliance practices and procedures within the unit is strictly observed in terms of disclosures, advice given, records kept, and ethics/behaviour undertaken when dealing with clients and undertaking sales
• Undertake ongoing pro-active monitoring of practices and cases submitted
• Compliance and Risk Management reporting and corrective action
• Take up areas of risk or anomalies with management immediately and ensure corrective actions are followed; Track, interpret and communicate trends or gaps in terms of risks within the unit; Keep records of all risk and problem areas for both individuals and the unit in general;  Report these back to management regularly for awareness and action; Undertake to write and submit the required Risk Reports required for the unit; Take overall accountability for the Compliance Complaint register and resolution process; Ensure all complaints are logged, investigated properly and resolved according to due process; Undertake to do the necessary reporting and record keeping thereof; Keep accreditation and credits register up to date.

Building partnerships

• Build basic relationships within and outside the organisation to assist with effective credit and debt management within the organisation
• Compliance queries and advice
• Assisting management with general queries and problems regarding compliance and risk related issues; Guiding and advising management on risk areas and possible correct resolution/s; Assist with compliance decision making; assisting/advising  with ad-hoc queries.

Coaching and training

• Undertake to train and coach relevant business representatives on risk related matters.
• Manage and Development of staff
• Design and implement process to administer with regards to policy replacements, and tracking of SLA
• Report writing  and providing feedback to various stakeholders
• Ensure full record keeping of non-compliance
• Identification of all termination events affecting policy replacements
• Handling of complaints and creating a central contact point for complaints
• Dealing with complaints referral to replacing insurer

Personal Attributes

• Interpersonal savvy - Contributing through others
• Decision quality - Contributing through others
• Plans and aligns - Contributing through others
• Optimises work processes - Contributing through others

Closing Date: 14th, April 2022