West Coast Personnel streamlines the recruitment process by presenting the best-vetted candidates, on time. Our Recruitment service is free and your company pay for our expertise after the successful candidate has commenced employment. Our EOR service issues employment contracts on your behalf, handles payroll, salaries and statutory responsibilities and cha...
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We’re looking for a proactive IT Support Engineer to join our growing team, supporting a mix of education and business clients. This is a varied, hands-on role offering exposure to modern cloud technologies, networking, and end-user environments.
Key Responsibilities
Manage and resolve IT support tickets efficiently, ensuring timely and effective solutions
Provide 1st & 2nd line support across hardware, software, networking, and security issues
Configure, manage, and troubleshoot Microsoft Azure environments
Administer and support Google Workspace, including user management and issue resolution
Diagnose and resolve Windows OS-related issues across client systems
Maintain clear and professional client communication, providing updates and guidance
Create and maintain technical documentation of systems, environments, and resolutions
Deliver remote support with occasional on-site visits to support field engineers
Technical Skills Required
Strong knowledge of Windows & Mac environments, including Windows Server, Active Directory, GPO, DHCP & DNS
Experience with cloud platforms: Microsoft 365, Azure, Intune & Google Workspace
Solid understanding of networking: switching, VLANs, firewalls, WAN, and remote fault diagnosis
Experience with virtualisation (Hyper-V) and server hardware troubleshooting (incl. RAID)
Knowledge of MDM solutions and mobile device support (iOS, Android, ChromeOS)
Familiarity with WiFi infrastructure (e.g. Ruckus, Cambium, Omada)
Experience supporting AV/EdTech systems (projectors, interactive screens, etc.)
Strong understanding of user profiles, file sharing, and permissions
Good working knowledge of end-user applications (Microsoft Office, browsers, etc.)
About You
Minimum 2 years’ experience in an IT support role (MSP or education environment preferred)
Strong problem-solving skills with a logical and methodical approach
Excellent communication and customer service skills
Able to work independently and collaboratively
Adaptable and comfortable in a fast-paced environment
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