IT Service Desk Intern (Fixed Term Contract Position) at Lancet Laboratories

Job Summary

• A Service Desk Intern is a student employee that assists the Service Desk Team provide quality technology support under the direct supervision of a senior Desktop Support Engineer or Service Desk Engineer.
• Provides desktop support for the Practice ensuring all system users equipment is functional as per departmental and organisational requirements.

 Minimum Criteria Required:

• Grade 12 or relevant NQF level 4 qualification
• Relevant IT Certificate or studying towards an IT qualification

 Experience:

• 3 to 5 years relevant experience

 Key Performance Areas:

• Checks all allocated tasks to determine workflow for the day
• Executes tasks in order of importance as indicated by supervisor
• Captures progress and completion report so that supervisor can update status to management
• Provides basic instruction on usage of hardware and software to system users
• Continuously checks for new tasks on Meditech and assess level of attention required for attending to new tasks.
• Prioritises new tasks logged based on urgency and level of attention and allocate and route resources to ensure appropriate attention and optimal use of resources.
• Follows-up on existing and outstanding tasks to ensure successful completion and upon completion signing off on system.
• Accept technical support emails and calls to the IT Department and log.
• Forward technical support issues that cannot be addressed by the Service Desk to the appropriate
• group.
• Troubleshoot and resolve end-user hardware, operating system, and software-related problems, basic network and server access problems for end-users, issues with WAN, VLAN, firewall, VPN, etc. Remotely from the service desk.
• Assists the Service desk team to deliver technology support, deployment of new equipment, software installations, collecting of the equipment, inventory, and printer issues.

 Competencies: 

• Ability to use own initiative
• Communication
• Planning and organising
• Time management

Deadline:17th February,2026