IT – Site Support Specialist - Rustenburg at Glencore

Job Summary 

The incumbent in this role is responsible for managing and guiding resources required for first-level IT support, rolling out the support strategy and ensuring that high quality support services are provided to support business needs.

 Key Responsibilities

• Managing site IT infrastructure.
• Registering incidents, escalating, trend and root cause analysis and problem resolution.
• Maintaining IT tasks, installing, configuring and trouble shooting of hardware and software.
• Managing IT continuity.
• Facilitating and governing the IT Projects on site.
• Ensuring the IT Services address the changing business needs.
• Developing and maintaining training plans for the site IT Teams as well as encouraging continuous learning.
• Ensuring ongoing site compliance to Glencore IT policies, procedures and legislation.

 Minimum Qualifications

• Relevant Degree.

Minimum Experience

• Minimum 5 years’ experience in the IT environment.
• Understanding and working knowledge of IT Support Delivery.

Behaviour Competencies:

• Ability to take decisive action and assume responsibility for making difficult decisions that affect people and business performance.
• Ability to create shared meaning by clearly and confidently communicating the relevant information to a decision or task, in a verbal format.
• Ability to inspire and foster commitment, pride and trust amongst team members by taking a democratic approach, seeking and valuing contributions and encouraging collaboration.
• Ability to treat diverse groups of people with respect and to effectively employ this diversity to the advantage of the Company.