IT Support Engineer - Desktop at Truworths

Job Description    

• We are looking for a passionate and versatile IT Support Engineer who enjoys customer service as much as technical support with a proven track record of practical hardware & software troubleshooting. This individual will be contributing as part of a team, through service delivery to users at our Head Office, Distribution Centers and Divisional Offices – both remotely and in-person.
• The ideal candidate will need to be comfortable working alone as well as within a team and must be able to interact with business users at all levels.
• The individual must have strong research skills, remain calm under pressure, adapt seamlessly to change and demonstrate a willingness to learn on the job within a fast paced environment.
• The candidate should be technical minded with strong troubleshooting skills for computer desktops, Bluetooth and Android scanners, label printers as well as have a strong customer service background. The candidate should display excellent communication skills (verbal and written for telephonic & email support) and be able to log service requests and incidents via the CA system, and respond to emails in a timeous professional manner.
• The role involves/requires a number of labour intensive tasks and functions which may be required from time to time.

Key Responsibilities    

• Engaging/Interacting with customers via email, telephone or in person
• Problem solving and troubleshooting of hardware and software related technical issues, including printers and Scanner issues
• Resolve user queries effectively, and provide relevant feedback timeously
• Log all calls that are reported via the web, email or telephonically into the CA Logging System
• Be IT security conscious and be able to work with supporting teams to remedy critical issues promptly
• Support & Setup of computer desktop equipment in meeting rooms daily
• Imaging and setup of desktop computers for new users
• Moving of desktop computers during the day and after hours
• Engage and assist in other distribution centre area’s when required
• Ability to analyse and report on problem areas and proactively working on solutions

Qualifications and Experience    

• Relevant technology courses attended (MCSE and A+ will be an advantage)
• Certificate, Diploma and or degree advantageous 
• Preferably 2 Years IT End User Support experience or desktop role

Competencies    

• Microsoft Desktop Operating Systems experience – Windows 7, Windows 10 and Windows 11
• MS-Office versions (Office 2010, 2016, 2019, Office 365)
• Hardware related working experience i.e. Android scanners & label printers
• Computer hardware and software troubleshooting skills
• Computer Desktop Imaging
• Effective Management of IT hardware and IT environment

Essential Competencies:

• Exposure to relevant IT Infrastructure Technology, e.g. Windows 7 Windows 10 and Windows 11
• Sound troubleshooting skills, both on the hardware and software level

Advantageous Competencies:

• Exposure to Microsoft System Center 2012

Deadline:30th June,2025