IT Support Engineer at HandPicked Recruitment

Job Overview:

• Our client, a growing IT services provider, is seeking an experienced IT Support Engineer to join their team.
• The successful candidate will provide remote and onsite support to business clients, manage Microsoft 365 environments, maintain servers and network infrastructure, assist with cloud projects, and proactively monitor and troubleshoot client systems.
• This role is ideal for a technically strong professional who enjoys working across multiple client environments, can manage competing priorities, and is passionate about delivering exceptional customer service.
• The role is primarily office-based, with client site visits being infrequent. The successful candidate must be willing to roll up their sleeves and get involved where needed. As part of a small, close-knit team, everyone contributes across various areas of the business. The successful candidate may also be required to assist and mentor Junior Technicians when necessary.

Minimum Requirements:

• CompTIA A+ and N+ certifications would be an advantage
• 4+ years' IT support experience.
• Previous experience with an outsourced IT / Managed Service Provider (MSP) firm would be highly advantageous
• Experience supporting Microsoft 365 environments.
• Experience with Windows Server and Active Directory.
• Experience with Azure AD / Entra ID.
• Experience with DNS and DHCP.
• Experience with Hyper-V or Proxmox virtualization.
• WHM/cPanel Hosting experience would be an advantage
• FortiGate Firewalls experience would be an advantage
• Valid driver's licence and reliable transport to get to work (pool car available for client site visits)
• Self-starter who is eager to learn and work independently
• Ability to manage multiple priorities across client environments

Duties will include but is not limited to:

• Provide remote and onsite IT support to clients.
• Manage Microsoft 365 environments including user administration and troubleshooting.
• Maintain and support Windows Server environments.
• Configure and troubleshoot networking infrastructure.
• Manage virtualization platforms including Hyper-V or Proxmox.
• Support hosting environments including WHM/cPanel.
• Assist with cybersecurity and firewall management.
• Maintain accurate documentation of client environments.
• Deliver excellent customer service and communication to clients.
• Participate in occasional after-hours support when required.

Ideal candidate will:

• Take ownership of problems and follow through to resolution.
• Be customer-focused and professional.
• Have strong troubleshooting and analytical skills.
• Thrive in a fast-paced MSP environment.
• Be adaptable and comfortable working across multiple technologies.
• Have excellent communication skills.
• Demonstrate strong attention to detail and accountability.
• Have a genuine passion for technology and continuous learning