IT Support Engineer I at NCR Corporation

JOB RESPONSIBILITIES:

IT support

• Efficient and timely configuration of PC /Mac device for end users
• Maintenance and repair/replacement of end-user hardware
• Efficient and timely installation and configuration of applications
• Creating and managing incidents using ServiceNow
• Work with business leads to ensure that PC/laptops/Macbooks are available for new starts and dispatched in a timely manner.
• Maintain network printers and engage with suppliers.
• Maintain AV equipment / conference rooms.

Business support

• Business continuity plan implementation and actively participate in its definition and development.
• Participate in local, regional, and global BCP/DR exercises.
• Maintain regular meetings with IT management and IT members of the group.
• Provide suggestions for improving processes and procedures within the team.

IT operations

• Smooth and uninterrupted functioning of IT infrastructure
• Provide local remote hands and eyes for global WAN/LAN teams.
• Support system outages and work to resolve problems and issues.

Skill set

• Advanced knowledge of Microsoft client operating systems – Windows 10
• Experience with Microsoft autopilot tool / Microsoft Authenticator app / Intune (Company Portal)
• Preferred to have intermediate knowledge of Apple MacOS operating systems.
• Advanced knowledge of Microsoft office toolset and administrative functions
• Understanding of PC/laptop/MacBook hardware technologies
• Understanding of network terminologies and internet protocol
• Problem solving skills and ability to prioritize tasks and organize personal workflow.
• Ability to work under pressure.
• Availability to support out of hours activities.
• Availability to work shifts to support the business.
• Availability to support employees in remote locations