IT Support Engineer at Kontak Recruitment

• If you are the kind of IT professional who gets a genuine kick out of solving problems, thrives in fast-moving environments, and wants to actually build skills rather than wait in a queue to escalate a ticket, this one is worth your attention. A growing Managed IT Services Provider based in Springs is looking for a Junior to Intermediate IT Support Engineer to join a tight-knit technical team that punches well above its weight.
• This is not a siloed helpdesk seat where you read from a script and pass the hard stuff upward. The company operates across a wide range of client environments, with a strong Microsoft 365 and cloud focus, and the engineers here are expected to figure things out, own the problem, and deliver. The upside is real exposure, genuine variety, and a clear path toward senior-level engineering over the next 12 to 24 months for the right person.

What's in it for you

• Hands-on experience across a broad mix of client environments and technologies
• Direct mentorship from experienced senior engineers who actually know their craft
• A realistic growth path toward Senior Systems Engineer within one to two years
• Company vehicle provided for site visits and client work
• A role where your initiative and problem-solving ability will be noticed and rewarded
• Competitive entry-level salary with increases tied to demonstrated capability

Minimum Requirements

• One to two years of experience in an IT support, systems support, field service, or junior systems administration role
• Solid working knowledge of Microsoft 365 administration including Exchange Online, SharePoint, OneDrive and Teams
• Basic Windows Server support experience
• Understanding of Active Directory, DNS, DHCP and Group Policy fundamentals
• Good general networking knowledge covering TCP/IP, LAN, WAN, routing and switching basics
• Remote Desktop Services support experience
• Strong troubleshooting ability with a solutions-first mindset
• Good communication skills and a confident, professional approach with clients
• Ability to work independently, follow escalation processes and take ownership of tasks
• Valid driver's licence and reliable transport to get to the office
• Previous MSP experience is advantageous
• Exposure to Fortinet firewalls, Ubiquiti UniFi, Hyper-V or backup solutions is a bonus
• Microsoft, Fortinet or Ubiquiti certifications, or studies currently in progress, will strengthen your application
• Experience with RMM tools or ticketing platforms is beneficial

Key Responsibilities

• Provide remote and onsite technical support across Microsoft 365, Windows Server and client infrastructure environments
• Administer and troubleshoot Microsoft 365 services including Exchange Online, SharePoint, OneDrive and Teams
• Handle mailbox, user and licence management within Microsoft 365
• Support and troubleshoot Windows Server environments at a foundational level
• Assist with Active Directory administration covering users, groups, permissions and basic Group Policy
• Support DNS, DHCP and general network troubleshooting
• Assist with Remote Desktop Services support and user access issues
• Troubleshoot LAN, WAN, fibre, LTE and general connectivity issues
• Assist with basic configuration and troubleshooting of networking equipment including Ubiquiti access points
• Escalate complex infrastructure, firewall, migration or project-related work to senior engineers
• Maintain accurate documentation, support notes and client updates across multiple environments
• Work across multiple client sites while following internal processes and standards