IT Support Engineer at The Cross-Border Road Transport Agency

REF: ICT 001/02/2024

JOB PURPOSE 

• To provide a support function within software development projects as well as end-users of business applications and software system 

REQUIREMENT
Formal Qualifications: 

• A grade 12 qualification. 
• A relevant IT certificate or MCSE, A+,N+, CCNA, SQL, Linux and Server +. 
• Ideal: NQF 6 qualification in IT will be an advantage. 

Experience:

• At least 2 years of relevant experience in IT software and desktop support and maintenance. 

KEY PERFORMANCE AREAS 
The successful candidate will be expected to: 

• End-user support (Software Installation and support) 
• End-User Support (Hardware). 
• Software testing. 
• IT Security Control. 
• Monitoring and Reporting. 

TECHNICAL COMPETENCY REQUIREMENTS 

• Solid Knowledge and understanting of: 
• Cybersecurity solutions (firewalls/ SIEM/ MDR/ CIS). 
• Vulnerability Management Solutions 
• Hardware and Software Support 
• Operating Systems 
• Networks
• Backups and Disaster Recovery 
• Voice and Contact Centre Solutions 
• IT Support 
• Technical Support 
• Internal and Remote End User Support 
• Network and Security Infrastructure 
• Microsoft Active Directory and Group Policy Management 
• Telephony, active listening and customer-care