MANCOSA is a registered, private tertiary institute committed to the provision of affordable, accessible, and accredited management programmes - both undergraduate and postgraduate qualifications - throughout Africa and the globe.
A proud member of the Honoris United Universities network, the first and largest pan-African private higher education network,...
Join South Africa's leading fashion retailer and become part of a business and team where consistency, expertise, and long-term contribution matter.
We are looking for a passionate IT Support Engineer who enjoys customer service and technical support. This individual will be contributing as part of a team, providing technical support, troubleshooting hardware and software issues for our Head Office users and Divisional Offices – both remotely and in-person.
This role suits technically minded individuals with strong IT troubleshooting skills and a passion for customer service.
This role suits individuals who value personal accountability and commitment to building excellence over time. Growth in this role comes from depth, reliability, and sustained performance
Key Responsibilities
Engaging/Interacting with customers via email, telephone or in person
Problem solving and troubleshooting of hardware and software related technical issues
Resolve user queries effectively, and provide relevant feedback timeously
Log all calls that are reported via the web, email or telephonically into the CA Logging System
Be IT security conscious and be able to work with supporting teams to remedy critical issues promptly
Support & Setup of computer desktop equipment in meeting rooms daily
Imaging and setup of desktop computers for new users
Moving of desktop computers during the day and after hours
Ability to analyse and report on problem areas and proactively working on solutions
Qualifications and Experience
Relevant technology courses attended (MCSE and A will be an advantage)
Certificate, Diploma and or degree advantageous
Preferably 2 Years IT End User Support experience or desktop role
Competencies
Microsoft Desktop Operating Systems experience – Windows 7, Windows 10 and Windows 11
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