IT Support Engineer ( Truworths) at Mancosa

Job Description 

• Join South Africa's leading fashion retailer and become part of a business and team where consistency, expertise, and long-term contribution matter.
• We are looking for a passionate IT Support Engineer who enjoys customer service and technical support. This individual will be contributing as part of a team, providing technical support, troubleshooting hardware and software issues for our Head Office users and Divisional Offices – both remotely and in-person.
• This role suits technically minded individuals with strong IT troubleshooting skills and a passion for customer service.  
• This role suits individuals who value personal accountability and commitment to building excellence over time. Growth in this role comes from depth, reliability, and sustained performance

Key Responsibilities 

• Engaging/Interacting with customers via email, telephone or in person
• Problem solving and troubleshooting of hardware and software related technical issues
• Resolve user queries effectively, and provide relevant feedback timeously
• Log all calls that are reported via the web, email or telephonically into the CA Logging System
• Be IT security conscious and be able to work with supporting teams to remedy critical issues promptly
• Support & Setup of computer desktop equipment in meeting rooms daily
• Imaging and setup of desktop computers for new users
• Moving of desktop computers during the day and after hours
• Ability to analyse and report on problem areas and proactively working on solutions

Qualifications and Experience

• Relevant technology courses attended (MCSE and A will be an advantage)
• Certificate, Diploma and or degree advantageous
• Preferably 2 Years IT End User Support experience or desktop role

Competencies

• Microsoft Desktop Operating Systems experience – Windows 7, Windows 10 and Windows 11
• MS-Office versions (Office 2010, 2016, 2019, Office 365)
• Hardware related working experience i.e. Android scanners & label printers
• Computer hardware and software troubleshooting skills
• Computer Desktop Imaging
• Effective Management of IT hardware and IT environment
• Exposure to Microsoft System Center 2012