IT Support Manager - Johannesburg at BCE Foodservice Equipment

Key areas of responsibility:

• Responsible for the management of the company’s information management technology.
• Maintenance of all information technology equipment.
• Initiates, coordinates, and enforces IT systems, policies, and procedures.
• Analyse business requirements by partnering with key stakeholders across the organisation to develop solutions for IT needs.
• Recommends appropriate information technology strategies, policies, and procedures based on the identified IT needs.
• Diagnose and resolve software issues on a range of software applications i.e., Windows OS, Microsoft 365, SAP Business One, MS SQL, etc.
• Verifies application results by conducting system audits of technologies implemented.
• Assess vendors and develop test strategies along with new applications.
• Troubleshoot hardware and software issues related to IT.
• Perform preventative maintenance.
• End user support.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Coaches, counsels, and disciplines employees.
• Maintains a safe and secure work environment.
• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Implementing security of the network, data and its storage and communication systems
• Managing IT Projects
• Other duties as assigned.

Experience and Skills

• Power BI
• ERP Experience
• 5 -15 years’ Experience managing IT projects
• SAP
• Networking and Wi-Fi
• VPN Technologies
• VoIP Telephone Systems
• Remote Support Tools, Printers/MFC, Handheld Devices/Mobile Devices, Asset Management Tools, Server Management Administration, Microsoft Exchange Server, LAN- Local Area Network, WAN- Wide Area Network, Wpan- Wireless Personal Area Network
• Direct work experience in a similar capacity in the same or similar industries.
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies.
• Warehouse management System experience (WMS)
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
• Firm grasp on IT infrastructure and operations best practices
• Experience managing support ticket queues and ability to priorities
• Excellent knowledge of networking protocols and components
• Knowledge of hardware, such as cabling (fibre and wire), wireless products and desktop systems

Education

• Grade 12 (Matric Certificate)
• Degree in Computer Science, IT, or relevant field
• Computer literate (Microsoft Office Package)
• Ability to identify and resolve issues regarding IT in a manner that is timely
• Ability to respond swiftly to work demands
• strong critical thinking and decision-making skills
• Firm grasp on IT infrastructure and operations best practices
• MS SQL
• Office 365