Vacancies Open at BCE Foodservice Equipment

Main duties will include but will not be limited to:

• Lead generation and prospecting for the brands.
• Responsible for the growth of new and current business for these brands.
• Lead generation through referrals.
• Schedule and execute training at customer sites and provide regular follow up and refresher training to customers as required.
• Ensure all customers are adequately always stocked.
• Provide management with weekly progress reports.
• Plan and execute visits to all existing accounts within and outside of South Africa on a regular basis.
• Identify, communicate, and help resolve any service issues or customer complaints
• Develop close working relationship with customers
• Work closely with marketing to effectively market and leverage the brands
• Support Key Account Managers with identification and execution of opportunity areas
• Regularly communicate with procurement on strategic initiatives
• Customer visits will entail 70% of time at end users and 30% of time at dealers
• Other duties as assigned

Ideal candidate profile:

• Exceptional customer service orientation with strong follow-up and feedback skills
• Strong sales ability with proven sales track record
• Proven ability to build relationships at all levels of an organisation, coupled with strong people skills.
• Ability to train and communicate at all levels, including but not limited to company presentation, demonstrations and product knowledge, Strong financial acumen, including but not limited to calculating margins and interpretation of financial reports
• Report writing skills and analysis of current sales to identify opportunity areas and feedback to all involved parties
• Clear, concise written and verbal communication skills
• Grooming and appearance to reflect BCE brand equity
• Ability to inspire and motivate colleagues
• Excellent listening skills
• Cares about the needs of clients and genuinely has a desire to serve them
• Establish a rapport and gains trust from customers.
• Proactive/Problem solver
• Builds and maintains relationships
• Honest, trustworthy and has integrity
• Presentable/Articulate
• Perpetual positive attitude and enthusiasm

Qualifications and experience required:

• Grade 12 (or equivalent) - Essential
• Relevant B Degree / tertiary qualification or an acceptable combination of education and experience 

Essential

• Five - seven years direct work experience in a similar capacity in the same or similar industries.
• Three - five years strategic leadership - ability to drive both short and long-term brand growth and profitability.
• Experience in building and nurturing brands (highly desirable)
• Driver’s license and own reliable vehicle
• Excellent understanding of market and customer
• Able to travel regularly
• Business acumen and good understanding of business processes and functions
• Strong work ethic

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Key areas of responsibility:

• Responsible for the management of the company’s information management technology.
• Maintenance of all information technology equipment.
• Initiates, coordinates, and enforces IT systems, policies, and procedures.
• Analyse business requirements by partnering with key stakeholders across the organisation to develop solutions for IT needs.
• Recommends appropriate information technology strategies, policies, and procedures based on the identified IT needs.
• Diagnose and resolve software issues on a range of software applications i.e., Windows OS, Microsoft 365, SAP Business One, MS SQL, etc.
• Verifies application results by conducting system audits of technologies implemented.
• Assess vendors and develop test strategies along with new applications.
• Troubleshoot hardware and software issues related to IT.
• Perform preventative maintenance.
• End user support.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Coaches, counsels, and disciplines employees.
• Maintains a safe and secure work environment.
• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Implementing security of the network, data and its storage and communication systems
• Managing IT Projects
• Other duties as assigned.

Experience and Skills

• Power BI
• ERP Experience
• 5 -15 years’ Experience managing IT projects
• SAP
• Networking and Wi-Fi
• VPN Technologies
• VoIP Telephone Systems
• Remote Support Tools, Printers/MFC, Handheld Devices/Mobile Devices, Asset Management Tools, Server Management Administration, Microsoft Exchange Server, LAN- Local Area Network, WAN- Wide Area Network, Wpan- Wireless Personal Area Network
• Direct work experience in a similar capacity in the same or similar industries.
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies.
• Warehouse management System experience (WMS)
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
• Firm grasp on IT infrastructure and operations best practices
• Experience managing support ticket queues and ability to priorities
• Excellent knowledge of networking protocols and components
• Knowledge of hardware, such as cabling (fibre and wire), wireless products and desktop systems

Education

• Grade 12 (Matric Certificate)
• Degree in Computer Science, IT, or relevant field
• Computer literate (Microsoft Office Package)
• Ability to identify and resolve issues regarding IT in a manner that is timely
• Ability to respond swiftly to work demands
• strong critical thinking and decision-making skills
• Firm grasp on IT infrastructure and operations best practices
• MS SQL
• Office 365

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Job Description

• We are currently recruiting for a dynamic, energetic and strong individual who is capable of running the daily operations in the Dispatch and Collections Department. The position oversees the professional growth and development of the department.  
• The successful candidate will be responsible for supervising, coordinating and providing leadership to the dispatch and collections department.  He/she will maintain an awareness of the daily operational needs of the department, shifting priorities as necessary and ensure that the department functions efficiently and effectively.  

Requirements

• Grade 12 / Matric essential
• Qualification in warehouse/logistics (beneficial but not essential)
• Minimum of 5 - 8 years' experience in a warehouse dispatch and/or collections field.
• At least 2-3 years supervisory experience, or proof of consistent career advancement to qualify for advancement to a supervisor.
• Strong knowledge and understanding of routing/logistics to meet the daily goals set by management and the expectations of the customer.
• Computer literate (Word, Excel, Outlook, SAP - beneficial)

Skills

• Lead by example with the ability to initiate and maintain a positive working relationship with all employees
• Ability to motivate employees to meet departmental goals and ensure employee productivity.
• Ability to analyse any internal performance related issues and proactively work to resolve them.
• Leadership and decision-making skills.
• Adaptable and supportive of change.
• Excellent written and verbal communication skills.
• Coaching skills necessary to motivate and develop team members.
• Strong problem solving and organisational skills.
• Excellent command of the English language
• Excellent communication skills
• Excellent Mathematical and literacy skills