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As a leading workplace management solutions provider across Africa Middle East, operating in over 28 countries, with over 40,000 employees, Tsebo Solutions Group offers our clients improved workplace productivity that supports their success. At Tsebo, we believe that the local expertise of our people and the global standards by which we operate, enables u...
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Duties & Responsibilities
- To ensure that the Company & Statutory regulations regarding cleanliness & hygiene are complied with within all tasks undertaken.
- To ensure that the quality standards of both customer service and operating processes, health and safety standards and food standards are met.
- Assists in the preparation of meals, especially salads and desserts.
- Places entrees, salads, desserts and other food on the serving line.
- Keeps the serving line well-stocked and clean.
- May assist in training new employees.
- Stores and records food leftovers.
- Keeps canteen tables, kitchen and other areas clean and orderly.
- To ensure that customer expectations are met within the provisions of the contract.
- To ensure a high level of customer service within the area of responsibility.
- Where applicable, to ensure that stock in the designated area of responsibility is counted and signed over to the correct staff on the following shift.
- To carry out any reasonable request by management.
- To report and where possible take action when faced with customer and client complaints or compliments.
- To attend meetings and training courses as may be necessary.
- Performs related work as assigned.
Skills and Competencies
- Must enjoy practical and methodical work
- Be honest and reliable
- Have good hand-eye coordination
- Be able to work quickly and safely
- Have good personal hygiene
- Be free from skin allergies to foods and detergents
- Have good communication skills
- Must be able to work as part of a team.
- Must have the stamina to work 45-50 hours per week.
- Be able to bend, stand and lift.
Qualifications
- Be 18 years of age Must have completed at least a Nationa Senior Certficate
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Duties & Responsibilities
- To ensure that the Company & Statutory regulations regarding cleanliness & hygiene are complied with within all tasks undertaken.
- To ensure that the quality standards of both customer service and operating processes, health and safety standards and food standards are met.
- Keeps the serving line well-stocked and clean.
- May assist in training new employees.
- Stores and records food leftovers.
- Keeps canteen tables, kitchen and other areas clean and orderly.
- To ensure that customer expectations are met within the provisions of the contract.
- To ensure a high level of customer service within the area of responsibility.
- Where applicable, to ensure that stock in the designated area of responsibility is counted and signed over to the correct staff on the following shift.
- To carry out any reasonable request by management.
- To report and where possible take action when faced with customer and client complaints or compliments.
- To attend meetings and training courses as may be necessary.
- Performs related work as assigned.
- May be required to assist with any other duties that may be outside scope of responsibility
Skills and Competencies
- Interpersonal Skills
- Trustworthy and Reliable
- Attention to details
- Motivated
- Passion about service with a smile
- Must enjoy practical and methodical work
- Be honest and reliable
- Have good hand-eye coordination
- Be able to work quickly and safely
- Have good personal hygiene
- Be free from skin allergies to foods and detergents
- Have good communication skills
- Must be able to work as part of a team
- Customer service orientated
- 1 -2-year experience in a similar role
Qualifications
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Duties & Responsibilities
- Acknowledge the customer with a smiling face and remember that the customer always comes first and always make our customers know that they are important and special to us.
- Handle all customer questions and concerns.
- When coming on shift, a cashier must ensure that the counter around the tills is clean, switch on the tills, ensure that the tills are operational, ensure that the float is counted, ensure that there is sufficient change in the tills and ensure that there is sufficient paper and ribbon in the printer.
- To ensure that stock in the resale area is correctly displayed and that fridges and shelves are restocked daily Must ensure that the front of house area is clean.
- Counting money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change, ensure that the counter around the tills is clean and ensure that there is sufficient paper and ribbon in the printer.
- To ensure that the daily cash up and related paperwork is completed accurately and completely according to the standard.
- Issue a receipt to the customer and return the appropriate change
- Any discrepancies must be accounted for and short falls will be deducted as per agreement.
- Must assist in the smooth running of the front of house.
- Must assist the front of house and back of house in running with orders.
- Assist anywhere possible when the store is quiet, including assisting in cleaning.
- Clean up the counter and Prepares a Sales analysis on a daily basis.
- Must on close of shift, ensure that the Admin Assistant / Admin manager has been called to do an end of shift cash-up for each till.
Skills and Competencies
- Enjoy clerical and administrative tasks.
- Must have confidence in handling money
- Must have excellent operational skills on all point of sale tills, and have the ability to control cash.
- Be able to work quickly and accurately
- Honest Accurate, with an eye for detail
- Well-organised
- Responsible
- Friendly and helpful.
Qualifications
- Must have completed a National Senior Certificate
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Duties & Responsibilities
- Workplace placement at cleaning contracts/ office to fulfill admin duties, apply knowledge and skills and gain workplace experience.
- Monthly contact sessions with a training provider must be attended.
- Knowledge assessments and practical assignments must be submitted within specified timelines.
- Interviews will be set up with candidates who meet all the stipulated criteria at our Regional Offices.
- The Cath Seta will pay a stipend per month before UIF deduction once approved and enrolled and based on daily hours worked. The purpose of the stipend is to cover travel expenses incurred while working and attending training.
- Program Duration: 1 year
Skills and Competencies
- Good ability to read, write and understand English,
- Hard working,
- High-performer,
- Ambitious and committed to your own personal growth.
Qualifications
- Grade 12 successfully passed.
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Duties & Responsibilities
- Coordinates and controls investigation and inspection procedures/applications.
- Executes procedures and applications associated with promoting and maintaining Health and Safety
- Awareness at the sites
- Ensures statutory requirements are complied with and concerns, methodologies, and approaches impacting
- Health and Safety are discussed before approving corrective measures or appropriate actions.
- Attends to specific administrative information processing and reporting requirements.
- Always be aware of situations that affect the safety of persons and ensure adherence of the OHS Act are adhered to at all times.
- Review and ensure compliance with our obligations and responsibilities regarding the OHS Act and statutory requirements. Ensure that all mechanisms, policies, and procedures are in place.
- Ensure continuous improvement and the efficiency and effectiveness of the SHE system.
- Conduct unannounced inspections, audits, and investigations to assess staff readiness and specifically
- Identify where corrective actions are needed.
- Ensure administrative procedures and deadlines are adhered to and records maintained to facilitate the resolution of inquiries and/or queries.
- Execute the process of collecting food samples as per QA documentation requirement
- Maintain orderly filing system of relevant records and reports as per Qpro requirements.
- Ensure that the Company’s standard of cleanliness and hygiene is adhered to
Skills and Competencies
- Excellent interpersonal skills
- Excellent telephonic etiquette and communication skills
- Strong organisational skills
- Ability to communicate with all levels of Management
- Must be competent and professional
- Ability to plan, organise and control own work effort.
- Ability to manage more than one situation at a time
- Attention to detail
- Result driven
Qualifications
- Grade 12 / Tertiary Qualification Essential
- SAMTRAC and /or a recognised Health & Safety Qualification
- 2 years job related experience
- Experience in managing a SHE system
- Knowledge of all OSH Act Policies and Procedures
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Duties & Responsibilities
- Coordinates and controls investigation and inspection procedures/applications.
- Manage the daily cleaning and weekly deep cleaning of the kitchen
- Responsible for all GMP and OHSACT documentation that needs to be completed daily
- Awareness at the sites
- Managing Staff Hygiene
- Health and Safety are discussed before approving corrective measures or appropriate actions.
- Ensure all food safety and health and safety procedures are followed by employees in the workplace
- Responsible for on-the-job training
- Monthly interdepartmental audits are to be done
- Report all incidents as well as maintenance issues and hazards in the workplace
- Ensure all OHSACT documentation is kept up to date
- Monitor supplier service as well as quality control on all products received
- Must be trained as a health and safety representative
Skills and Competencies
- Communication skills (verbal and written)
- Computer literate
- Organising and planning skills
- Interpersonal skills
- Team Player
- Excellent food skills
- Strong client and Customer service skills
Qualifications
- Grade 12 / Tertiary Qualification Essential
- 2 years experience working in the hospitality industry
- Health and Safety qualification
- Knowledge of all OSH Act Policies and Procedures
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Duties & Responsibilities
- Deliver a quality inspection and treatment service to exceed customer expectations
- Provide customers with written evidence of service delivered and advice for maintaining pest free conditions
- Upsell Tsebo Hygiene/Pest Control products and services and/or refer sales inquiries for leads to Sales Executives
- Mix and apply pesticides in accordance with label recommendations and comply with relevant legislation
- Plan work routes efficiently and productively and achieves 100% state of service Accurately submit reports and other related paperwork as required at specified time intervals
- Manage a territorial area and all customer contained within it
- Inspect buildings and premises for signs of pests or infestation
- Determine the type of treatment needed to eliminate pests
- Apply pesticides in and around buildings and other structures
- Design and carry out pest management plans
- Create barriers to prevent pests from entering a building
- Must be flexible, as the job may require travel and additional working hours Valid driving licence.
Skills and Competencies
- Good English language skills
- Excellent verbal and written communication, with the ability to converse at all levels Experience dealing with people
- Customer Service experience
- Health and Safety Experience
- Planning and project management experience
- Sales exposure
- Self-motivated and ability to work unsupervised on own initiative A proactive, analytical, logical and disciplined approach to problem-solving
- Strong planning, organizational and prioritization skills Excellent verbal and written communication skills
- Understand and engage in contemporary and changing communication trends Good people skills and relationship building
- Attention to detail Time management
- An innovator and creative Goal and deadline-driven Understand detailed Pest control principles and knowledge of company policies and procedures.
Qualifications
- Registered and up to date PCO.
- HACCAP Certified and Experienced
- 2 - 4 -years pest elimination qualification preferred Must have come from a similar environment
- Valid Driver's License and PDP (Required)
- Minimum Grade 12
- Code 10 Driver's License PDP (Required)
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Duties & Responsibilities
Take full responsibility and management of your site,
- Act with utmost urgency when attending to any client request and do so pro-actively,
- Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to,
- Output based contracts must be managed efficiently,
- Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions,
- Ensure work schedules/job cards are in place for each position and relevant to site,
- Ensure consistently high service standards are maintained for all services in scope with regular inspections,
- Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing,
- Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts,
- Ensure that staff are correctly and smartly dressed displaying a name badge. Highlight to sites the importance of upholding the company image at all times,
- Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation,
- Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required,
- Effective use and updating of electronic application/tools issued by the company,
- Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties. This includes regular on job training sessions performed by you,
- The upkeep of unit files kept at unit level and notice boards where applicable as set out in TCS Policy and Procedure file.
Communication:
- Regular client meetings with clients signing off unit visit checklist,
- Responding to clients and management request timeously and action accordingly,
- Ensure monthly completion of client specific records in sites where this is required. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys,
- Effectively communicate and filter company information to staff,
- Keep line management informed of pertinent issues relating to your contracts.
- Labour Management:
- Work with HR to allocate staff to sites according to policies and procedure,
- Complete time sheets and submit to the administration department as per the deadlines,
- Must manage daily human resources and industrial relations issues and abide by the company disciplinary code and ensure that this is consistently applied,
- The Cleaning Manager is required to participate in CCMA cases and union meetings if required,
- To hold performance appraisals with all cleaning staff reporting to you, identify areas for development and training needs,
- Ensure that all staff have signed and are abiding by the Tsebo House rules.
Health and Safety:
- Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
Unit Finances:
- Actively manage unit leave liability and leave plans according to company policies and targets,
- Continually identify potential of additional business within existing contracts and One off cleaning opportunities,
- Ensure all rechargeable and overtime work is authorized and billed to client timeously and within the month,
- Ensure debtors collection is in line with contractual agreements,
- Capital expenditure and equipment repairs should be approved by line manager prior to any orders being placed,
- Chemical and consumables are ordered in line with a monthly pre-determined budget.
General:
- Maintain a high standard of morale and motivation,
- Attend meetings, training etc
- Implement and manage initiatives and objectives as set out by our clients and/or Tsebo Management and to support functions such as Quality (Star Grading), Procurement, Training or HR,
- Ensure that our TCS brand is protected and represent it professionally at all times,
- Ensure that statutory/legal requirements are strictly adhered to,
- To keep abreast of changes in all company policies and procedures,
- Adhoc duties.
Skills and Competencies
- Strong on client relationships and strong communication skills,
- Leadership skills,
- Attention to detail,
- Sense of urgency,
- Problem solving experience,
- Able to work under pressure,
- Be flexible and adaptable,
- Should be able to work independently,
- Able to work independently and under pressure,
- Able to work long hours, after hours and some weekends.
- Relevant operations and people management experience,
- Minimum of 5 years’ experience in a similar environment on middle management level,
- Experience in the healthcare industry is highly advantageous,
- Experience in managing or overseeing large compliments of people,
- Understand cleaning principles and knowledge of company policies and procedures,
- Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLA’s,
- Strong people skills and knowled
- Qualifications or Industrial relations.
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Duties & Responsibilities
Operations and Service Delivery:
- Ensure work schedules/job cards are in place for each position and relevant to site.
- Ensure consistently high service standards are maintained for all services in scope with regular inspections.
- Ensure that staff are correctly and smartly dressed displaying a name badge.
- Highlight to sites the importance of upholding the company image at all times.
- Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation.
- Managing company assets by performing monthly spot checks on high value items.
- When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
- Do daily checks and follow-ups.
- Report maintenance and safety concerns to the manager on a day to day bases.
- Maintain personal health, hygiene and professional appearance.
Communication:
- Responding to management request timeously and providing necessary action required.
- Responsible to regularly keep line management informed of pertinent issues relating to the unit
Health and Safety:
- Ensure that all OHS Act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
General:
- To maintain a high standard of morale and motivation through good communication skills.
- May be required to assist with any other duties that may be outside scope of responsibility.
Skills and Competencies
- Understand cleaning principles and knowledge of company policies and procedures.
- Strong people skills.
- Exceptional customer service skills.
- A flexible “can do” attitude.
- Excellent verbal and written communication skills.
- The ability to multi-task within a fast paced environment.
- Able to work independently and under pressure.
Qualifications
- Matric/Grade 12 or relevant experience.
- Minimum 2+ years Room Supervisory experience gained in a hospitality industry.
- Excellent people management skills.
- Must have experience in health and safety standards and management.
- HACCP training/similiar is highly advantageous.
go to method of application »
Duties & Responsibilities
- Take full responsibility and management of the unit
- Need to be able to work in a demanding environment.
- Setting and management of service delivery standards
- Lead, motivate, train and develop a team of staff
- Implement and maintain operational controls in line within budgetary requirements
- Ensure quality of food preparation, presentation and service is up to standard by meeting all quality star grading standards in all areas of responsibility as per grading checklist
- Ensure all policies and procedures are complied with
- Daily HR and IR issues (including training, development & performance management)
- Analyse and pre-empt client needs and possible complaints
- Take responsibility for all functions by organising, preparing & co-ordinating.
- Management of all administration, finances, debtors, budgets, etc.
- Process paperwork and compile & understand weekly & monthly P & L
- Relationship building with the client and customers on a daily basis (essential)
- Must be able to work long hours and over weekends should there be a need
- Stay abreast of latest food trends and best practices
- Skills and Competencies
- Strong judgement and problem solving skills
- Excellent people skills
- Strong interpersonal and communicative skills (verbal and written)
- Flexibility with regards to working hours
- Attention to detail
- Client service orientated
- Business management principles
- Fully computer literate
- Excellent food skills
Qualifications
- National Senior Certificate
- Relevant Culinary Degree/Diploma or Certificate
- Minimum of 5 years’ experience Chef / Catering Manager within retail
- Experience in managing team of 20+ staff
- Functions / events experience
- Managing convenience store experience
- Own reliable transport
Method of Application
Use the link(s) below to apply on company website.
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